Superprof

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Superprof is an online tutoring marketplace that connects students with private teachers for academic subjects, languages, music, sports, and other skills, both online and in person.

Paris, France
superprof.com

About Superprof

Superprof is an education technology company that operates a global online marketplace for private tutoring. Founded in France, it allows students to search for and book lessons with independent tutors in a wide range of subjects including school and university academics, test preparation, languages, music, arts, sports, and professional skills. Tutors create profiles, set their own rates, and specify whether they teach online, in the student’s home, or at another location.

A charge labeled like “SUPERPROF* PASSELEVE PARIS - FRANC” typically indicates a payment processed through Superprof to a specific tutor (in this case, likely a tutor with the surname “Passeleve”) based in or associated with Paris, France. These charges usually correspond to lesson packs, hourly tutoring sessions, or subscription-style access to contact tutors, depending on the local Superprof model. You might see such a charge after booking a lesson, purchasing a package of hours, or renewing access to contact tutors.

If you have questions about this charge, start by logging into your Superprof account and checking your “Lessons,” “Bookings,” or “Payments” section for invoices or receipts that match the date and amount on your bank statement. Each transaction should show the tutor’s name and the subject booked. If something looks incorrect, you can contact Superprof via their help center or support form on their website, referencing the transaction date, amount, and the tutor’s name shown in the descriptor. Also review your email for booking confirmations or invoices sent by Superprof around the date of the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Superprof.

  1. SUPERPROF* PASSELEVE PARIS - FRANC

Frequently Asked Questions

What does a charge like “SUPERPROF* PASSELEVE PARIS - FRANC” mean on my statement?

This descriptor indicates a payment processed by Superprof to a specific tutor, likely with the surname “Passeleve,” associated with Paris, France. It usually corresponds to a booked lesson or a package of lessons you arranged through your Superprof account.

How can I see the invoice or details for my Superprof charge?

Log into your Superprof account, go to the dashboard, and check the “Payments,” “Bookings,” or “Lessons” section. There you should find the booking or lesson pack with the tutor’s name, date, subject, and amount that matches the charge on your bank statement, and you can download or screenshot the invoice as needed.

Is Superprof a subscription service or a one-time payment?

Depending on the country and offer, Superprof can charge either one-time payments for specific lessons or lesson packs, or a subscription-style fee that grants you contact access to tutors for a period of time. Check your account’s billing section to see whether you enrolled in a recurring plan or purchased one-off lessons.

How do I cancel a recurring Superprof subscription or stop future charges?

If you’re on a recurring plan, sign in to Superprof, go to your account or subscription settings, and follow the prompts to cancel or deactivate renewal before the next billing date. After cancellation, monitor your email for confirmation and keep a copy of the confirmation message for your records.

How can I request a refund for a Superprof payment?

Refunds depend on Superprof’s policies and, in some cases, the tutor’s cancellation terms. Start by reviewing the booking details and then contact Superprof support through their help center with the transaction date, amount, and tutor’s name, explaining the situation (e.g., lesson not delivered, double charge). They will advise whether a refund or credit is possible.

Why do I see multiple Superprof charges close together?

You may see several charges if you booked multiple tutors, purchased several lesson packs, or if an initial authorization was adjusted to a final amount. Review the list of your recent bookings in your Superprof account; each confirmed lesson or pack will show a corresponding charge with date and amount.

Can I contact the tutor directly about a billing issue on Superprof?

You can message your tutor within the Superprof platform to clarify lesson scheduling or attendance, but for billing disputes or payment method issues, you should primarily contact Superprof’s customer support. They manage payment processing and can investigate incorrect charges or technical errors.

What should I do if I don’t recognize this Superprof charge at all?

First, search your email for “Superprof” to see if any confirmation or welcome emails were sent to you or a family member using your card. Check with household members who may have booked lessons. If no one recognizes the transaction and nothing appears in any Superprof account linked to your email, contact your bank or card issuer to report a potentially unauthorized charge.

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