Surepark Pty Ltd is an Australian private company based in Melbourne that appears to be associated with parking or parking-related assets or operations, as suggested by its use as a merchant descriptor for parking transactions.
Melbourne, Victoria, Australia
About Surepark Pty Ltd
Surepark Pty Ltd is an Australian private company registered since 2007 and based in Melbourne, Victoria. It appears on Australian Business Register records as an active company, GST-registered and operating in the broader parking / parking-assets space. In practice, "SUREPARK PTY LTD" (or similar) usually shows up on statements when they are providing or managing paid parking at a car park, building, shopping centre or other site, often in partnership with the site owner or a local operator.
A Surepark charge typically relates to a parking session or access to a car park rather than a digital subscription. Common scenarios include casual short‑stay or all‑day parking, early‑bird commuter deals, weekend or evening flat‑rate parking, or event parking near major venues. You might also see small, temporary pre‑authorisation holds (for example AU$1–AU$5) when you tap or insert a card at an entry/exit gate or pay‑on‑foot machine; these are usually released automatically after your bank finalises the real charge. If a site uses an online booking portal, Surepark’s name may appear for advance bookings, multi‑day stays or repeat billing for a monthly parking pass.
To verify or resolve a Surepark charge, start by matching the transaction date, time and amount with where you were parked that day; the car park name and address are often printed on the paper ticket, emailed booking confirmation or shown inside the parking app (if you booked digitally). Check your email for booking receipts and your SMS for booking confirmations around that date. On‑site signage at the car park entry or pay machines usually lists the operator’s details and a customer service phone or email—this is often the fastest way to query a fee, request a receipt, dispute an overcharge or ask about refunds. If you still can’t identify the charge, contact your bank or card issuer, provide them the exact descriptor (e.g. "SUREPARK PTY LTD MELBOURNE AUS") and amount, and ask them to investigate or raise a dispute if you suspect it’s unauthorised.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Surepark Pty Ltd.
What kinds of services does a Surepark Pty Ltd charge usually relate to?
A Surepark charge almost always relates to paid vehicle parking or parking access at a car park they own, manage or provide systems for. This could be casual hourly or daily parking, flat‑rate evening or weekend parking, event parking, or a monthly contract for a reserved bay in a Melbourne‑area facility. If you parked in a gated or ticketed car park around the time of the transaction, that is likely the source of the charge.
What charge amounts are typical for Surepark parking transactions?
Exact tariffs vary by site, but it’s common in central Melbourne for casual parking to range from about AU$5–AU$15 for short stays and AU$20–AU$80 for daily or maximum rates, depending on the location and day of the week. Evening or weekend flat‑rates are often lower than weekday business‑hours rates, while monthly passes are typically billed in the low hundreds of dollars per month. To see the precise tariff that applies to your charge, check the rate board at the car park entrance or the pricing shown on your ticket or email confirmation.
Could this be a recurring or monthly parking payment to Surepark Pty Ltd?
Yes. If you have a contract or monthly parking arrangement in a building or car park that Surepark manages, your recurring payment may appear on your statement under "SUREPARK PTY LTD". These payments are usually billed monthly in advance for a reserved bay or 24/7 access. Review any parking agreements you’ve signed with your employer, building manager or strata, or check your email for invoices referencing "Surepark" around the same date as the charge.
Why do I see a small AU$1–AU$5 Surepark charge or a pending amount that later disappears?
Some parking systems place a small pre‑authorisation hold on your card when you insert, tap or register it at entry or in a payment kiosk. This temporary hold is used to verify your card and ensure funds are available before your final parking fee is calculated. Your bank will usually release the hold automatically within a few business days, replacing it with the actual parking fee (or removing it entirely if there was no completed session).
How can I get a receipt or tax invoice for a Surepark Pty Ltd parking charge?
If you pulled a ticket at entry and paid at a machine, a tax invoice is often printed when you pay—check your glovebox or wallet for a small receipt with the car park name on it. For online or app bookings, log into the booking portal or app you used and look for a "Bookings" or "History" section where you can download invoices, or search your email for terms like "parking confirmation" or "receipt" plus the date of the charge. If you still can’t find a receipt, use the operator contact details on the car park signage to request a copy and provide your vehicle registration, date, and approximate entry/exit times.
How do I cancel a monthly or reserved parking arrangement that bills through Surepark Pty Ltd?
Monthly and reserved‑bay products are usually governed by a contract or terms you agreed to with the car park, building manager or employer. Those terms normally specify a minimum commitment period and a required notice period—commonly 14–30 days—before cancellation takes effect. To cancel, contact the car park or property manager listed in your original welcome pack or invoice (not your bank), request cancellation in writing, and keep a copy of their confirmation and the date on which billing will stop.
How can I request a refund or dispute a Surepark parking charge?
Start by contacting the operator using the phone number or email displayed on car park signage or on your receipt—explain the issue clearly (for example, the machine double‑charged you, the barrier failed to open, or you were incorrectly charged an all‑day rate). Most operators will ask for your vehicle registration, the last four digits of the card used, the date/time, and a photo or copy of your ticket or bank statement. If you can’t resolve the issue directly or believe the charge is fraudulent, contact your bank or card issuer to lodge a dispute or chargeback; they may temporarily reverse the charge while they investigate.
What should I do if I don’t recognise a Surepark Pty Ltd charge at all?
First, check whether you—or anyone else with access to your car or card—parked in a gated or ticketed car park in or around Melbourne on the date of the transaction, including airports, hospitals, shopping centres or CBD buildings. Review your calendar, travel bookings and ride receipts, and search your email for the word "parking" near that date. If you still can’t match the charge to a legitimate parking session, contact your bank immediately to report the transaction as unrecognised so they can investigate, block or replace your card if needed, and help you challenge any unauthorised charges.