Question 1

Why do I have a charge from SYDNEY BREWERY or SYDNEY BREWERY SURRY HILLS on my statement?

Accepted Answer

This usually relates to a bar or restaurant purchase at one of Sydney Brewery’s venues, such as the Surry Hills bar (within Rydges Sydney Central) or the Alexandria brewpub at 160 Bourke Road. It may represent a closed bar tab, a sit‑down meal with drinks, or takeaway beer or cider. The statement description can vary slightly by location and bank, often including text like “SYDNEY BREWERY SURRY HILLS”, “SYDNEY BREWERY ALEXANDRIA” or similar.

Question 2

Does Sydney Brewery run memberships or recurring subscriptions that might bill me regularly?

Accepted Answer

Sydney Brewery does not typically operate like a streaming or software service with automatic monthly subscriptions; most charges are one‑off payments for food, drinks, takeaway purchases or event packages. In some cases, you might see repeated charges if you visit regularly, stay at a hotel that uses Sydney Brewery as its in‑house bar, or place multiple online orders. If you’re unsure whether you agreed to any recurring service (such as a beer club or standing order), contact Sydney Brewery directly with your details so they can check your customer profile.

Question 3

Why is there a temporary or duplicate Sydney Brewery charge (e.g. a smaller pending amount plus the final bill)?

Accepted Answer

When you open a bar tab or provide your card upfront, Sydney Brewery (via their payment provider) may place a pre‑authorization hold to confirm your card is valid. Once your tab is closed, the final amount replaces this hold, which can make it look like there are two charges for a short time. The pending pre‑authorization is released by your bank, usually within 3–7 business days, and will not post as a second, permanent charge.

Question 4

What are typical amounts for Sydney Brewery charges?

Accepted Answer

Individual transactions can range from small drink purchases (often under AU$20) to larger bar tabs, group meals or function bills that may be hundreds of dollars. Online orders of beer, cider and merchandise from sydneybrewery.com are usually billed as a single charge per order, reflecting the total including shipping. If the amount on your statement doesn’t match what you recall spending, check whether a tip or service charge was added when you signed the receipt or closed your tab.

Question 5

How can I get a copy of my receipt or invoice for a Sydney Brewery charge?

Accepted Answer

If you need a receipt, contact the specific venue (Surry Hills, Alexandria or Hunter Valley) with the date and approximate time of your visit, the exact amount, and the last four digits of your card. Their contact phone numbers and email addresses are listed at sydneybrewery.com under the relevant location. For online orders, search your email for an order confirmation from Sydney Brewery or use the contact form on their website with your order name and date so they can resend the invoice.

Question 6

How do I dispute a Sydney Brewery charge or request a refund or correction?

Accepted Answer

Start by contacting Sydney Brewery or the venue you visited directly, as they can look up your transaction and explain or correct any errors faster than going through your bank. Provide your name, transaction date, exact amount, and card type so they can locate the payment and check for duplicate billing or incorrect amounts. If a genuine billing error occurred (for example, a tab was charged to the wrong table), they can usually process a refund or adjustment back to your original payment method; processing times will depend on your bank.

Question 7

Can I cancel a function booking or bar package and get my deposit back from Sydney Brewery?

Accepted Answer

Function and group booking deposits at Sydney Brewery venues are typically subject to specific cancellation terms, including deadlines for full or partial refunds. These conditions are usually outlined in the event or function agreement sent when you confirm your booking. If you see a charge relating to a deposit or minimum spend and need to change or cancel, contact the events or functions team at the venue listed in your confirmation email to discuss options under their policy.

Question 8

How can I contact Sydney Brewery about a charge I don’t recognize?

Accepted Answer

Visit sydneybrewery.com and navigate to the “Contact” or “Venues” section to find phone numbers and email addresses for Surry Hills, Alexandria and the Hunter Valley brewery. You can also use their online contact form, selecting the relevant venue or “General Enquiry,” and include your transaction date, amount and the last four digits of the card used. Reaching out directly with this information helps them quickly trace the payment, confirm what it was for, and advise on next steps if you still don’t recognize it.

Sydney Brewery

About Sydney Brewery

Bank Statement Variations

Frequently Asked Questions