Sydney Zoo

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Sydney Zoo is a zoological park in Western Sydney featuring a wide range of native and exotic animals, exhibits, and educational experiences for visitors.

Bungarribee, New South Wales, Australia
sydneyzoo.com

About Sydney Zoo

Sydney Zoo is a large, modern zoological park located in Bungarribee, Western Sydney, featuring a wide range of Australian native wildlife and exotic animals from around the world. The zoo offers general admission tickets, annual memberships, animal encounters, behind‑the‑scenes experiences, educational programs for schools, and various events throughout the year. Visitors can also spend money on-site at cafes, food outlets, photo services, parking (when applicable), and retail shops for souvenirs and gifts.

A Sydney Zoo charge on your bank or card statement usually relates to the purchase of entry tickets (either bought online at sydneyzoo.com or at the gate), an annual membership, an animal encounter or experience, or on-site spending such as food, beverages, or gift shop items. Some visitors may see charges for group bookings, school excursions, or event tickets if booked through the zoo. If you purchased tickets online, the charge may appear on your statement under a descriptor like “SYDNEY ZOO,” "SYDNEY ZOO BUNGARRIBEE," or a payment gateway reference linked to Sydney Zoo. In some cases, you may see a temporary authorisation hold when you first enter card details for an online booking, which later converts to a final charge or disappears if the transaction fails.

If you’re unsure about a Sydney Zoo charge, first check your recent email for ticket confirmations, membership receipts, or booking references from sydneyzoo.com, including your spam/junk folder. Review your calendar for recent or upcoming visits, school or group excursions, or any gifts or bookings made on behalf of family members. To resolve any questions, visit sydneyzoo.com and use the Contact or FAQ sections, or reach out via the contact form or the phone number listed on the website with your full name, the last four digits of the card, charge amount, and date. For disputed or unrecognised transactions, Sydney Zoo’s team can look up the payment and advise on refunds, cancellations, or next steps; if you still suspect fraud, contact your bank or card issuer promptly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sydney Zoo.

  1. SYDNEY ZOO PTY LTD BUNGARRIBEE AU

Frequently Asked Questions

What are the most common reasons for a Sydney Zoo charge on my statement?

Most Sydney Zoo charges come from online or gate-purchased entry tickets, annual memberships, animal encounters, or on-site spending at cafes and retail shops. You may also see charges for school or group bookings, special events, or gift vouchers purchased through sydneyzoo.com. If someone in your household used your card to buy tickets or a membership, the charge will still show under Sydney Zoo or a related payment gateway descriptor.

What typical amounts does Sydney Zoo charge for tickets or memberships?

Sydney Zoo general admission tickets are usually priced per person (for example, separate adult, child, and concession rates), and the total charge will depend on how many tickets you buy and any add-ons like encounters. Annual memberships are billed at a higher, one-off amount than a single-day ticket but provide unlimited or frequent entry for a year, often with family and child membership options. Prices can change over time and during promotions, so compare the amount on your statement with the current prices listed on sydneyzoo.com under Tickets or Memberships.

Why do I see a pending or small temporary charge from Sydney Zoo?

When you purchase tickets or memberships online, Sydney Zoo’s payment processor may place a temporary authorisation hold on your card to confirm that the payment method is valid. This can appear as a pending amount or occasionally a small verification hold that never fully posts as a completed transaction. Authorisation holds usually disappear within a few business days; if a charge remains longer than that and you don’t recognise it, contact Sydney Zoo via their website and then your bank if needed.

How do I cancel or change my Sydney Zoo booking or animal encounter?

To cancel or modify a booking (such as dated tickets, animal encounters, or special events), go to your confirmation email from Sydney Zoo and look for details about amendments, or any self-service links provided. Many dated experiences have specific change or cancellation windows, and fees or restrictions may apply, especially for last-minute changes. If you can’t find what you need, contact Sydney Zoo directly via the contact form or phone number on sydneyzoo.com with your booking reference and the date you wish to change or cancel.

Can I get a refund for a Sydney Zoo ticket or membership charge I no longer need?

Refund options depend on the type of product you purchased and the terms you agreed to at checkout. General admission tickets and dated experiences may be non-refundable or only refundable under certain conditions, but Sydney Zoo may allow changes to the visit date where possible; memberships are typically non-refundable once activated. If you believe you were charged in error or have extenuating circumstances, contact Sydney Zoo support with your order number, amount, and date so they can review your case against their refund and cancellation policies.

Why am I being charged regularly by Sydney Zoo—do they offer recurring subscriptions?

Sydney Zoo itself does not typically bill general admission as a recurring subscription, but annual memberships can be set up to renew automatically in some cases, depending on the option you chose at purchase. If you see a recurring yearly or periodic charge, it may be your membership renewing according to the terms accepted at sign-up. Log into your account (if created) or refer to your original membership confirmation email to see whether auto-renewal was enabled, and contact Sydney Zoo via their website if you need to update or cancel future renewals.

How can I contact Sydney Zoo about a charge I don’t recognise?

Visit sydneyzoo.com and navigate to the Contact or FAQ section, where you’ll find a contact form and the current customer service phone number and operating hours. Provide as much information as possible, including the name on the card, the exact amount, date and time of the charge, and any reference numbers from your bank statement (excluding full card details for security). The team can look up your transaction, clarify what was purchased, and advise on refunds, reversals, or next steps if the payment was unauthorised.

I bought Sydney Zoo tickets as a gift—how will the charge appear, and where can I find the receipt?

Gift purchases like tickets, vouchers, or memberships bought through sydneyzoo.com will generally appear on your statement under a Sydney Zoo or payment gateway descriptor, similar to a normal ticket purchase. The receipt and booking confirmation are usually emailed to the address you entered at checkout; check your inbox and spam folder for a message from Sydney Zoo containing your order number and details. If you can’t locate the email, contact Sydney Zoo with your name, email address used, and the charge details so they can resend your confirmation or receipt.

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