TaxiEpay

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TaxiEpay is an Australian payment services provider that supplies EFTPOS terminals and payment processing solutions specifically for the taxi and limousine industry, enabling non-cash fare payments nationwide.

Sydney, New South Wales, Australia
livepayments.com
Owned by Live Group Pty Ltd (branded as Live Payments)

About TaxiEpay

TaxiEpay is a branded payment service operated by Live Payments, an Australian payments company based in Sydney, NSW. They provide EFTPOS terminals, in-car card readers, and backend payment processing tailored specifically for taxis, rideshare, and limousine operators across Australia. Through TaxiEpay-branded terminals, passengers can pay for fares using debit and credit cards (including contactless), digital wallets, and often government or corporate travel cards, with funds settled to the driver or operator via Live Payments’ systems. TaxiEpay is commonly seen in licensed taxis and booked hire vehicles in major Australian cities and regional areas.

A TaxiEpay charge usually appears on your bank or card statement after you’ve taken a taxi or limousine that uses a Live Payments / TaxiEpay terminal to process non-cash fares. The description may include variations such as “TAXIEPAY,” “LIVE PAYMENTS TAXI,” or similar wording, and can relate to metered fares, tolls and surcharges, card processing fees, or pre‑authorisation holds taken at the start of a trip. In some cases, you might see a pending or small temporary amount first (an authorisation) that later drops off once the final fare is completed and the correct total is processed. Recurring or repeated TaxiEpay charges generally indicate you’ve used taxis multiple times, not a subscription service.

If you don’t recognise a TaxiEpay charge, start by checking your recent taxi or limousine trips, including rides booked through hotel concierges, corporate travel desks, or for family members using your card. Match the date, city, and approximate amount to any rides you may have taken and check any receipts or email/SMS confirmations you received from the driver, taxi company, or booking platform. For fare or billing disputes—such as incorrect amounts, duplicate charges, or unrecognised transactions—contact the taxi company listed on your receipt first, then reach out to Live Payments via the support details on livepayments.com with the transaction date, amount, last 4 digits of your card, and any receipt number. If you still believe the charge is unauthorised, you can also lodge a transaction dispute with your bank or card issuer.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TaxiEpay.

  1. TAXI E PAY AUSTRALIA WEST MELBOURN AUS

Frequently Asked Questions

Why do I see a TaxiEpay or LIVE PAYMENTS TAXI charge on my bank statement?

This charge is typically from paying a taxi, rideshare, or limousine fare using an in‑car EFTPOS terminal powered by TaxiEpay/Live Payments in Australia. The description line may appear as “TAXIEPAY,” “LIVE PAYMENTS TAXI,” or similar, and covers your metered fare plus any applicable tolls and surcharges. If you used a card or contactless payment in a taxi around that date, it is very likely related to that trip.

What types of amounts are commonly charged by TaxiEpay?

TaxiEpay charges usually match the total taxi fare displayed at the end of your trip, including distance/time charges, tolls, government‑regulated taxi surcharges, and any card processing fees set by the taxi operator. Amounts can range from small local trips (e.g., under $20) to higher airport or long‑distance fares. Multiple TaxiEpay charges in a short period generally reflect separate taxi rides, not ongoing subscription billing.

Why is there a pending or small temporary TaxiEpay charge on my card?

Some TaxiEpay terminals may place a pre‑authorisation hold on your card at the start of a trip to confirm the card is valid and has sufficient funds. This can appear as a small or rounded amount (for example, $1 or a standard pre‑authorisation value) in pending transactions. Once the trip is completed and the final fare is processed, the authorisation is either adjusted to the correct amount or released, and the temporary hold will drop off—usually within a few business days, depending on your bank.

Can TaxiEpay charge me on a recurring or subscription basis?

TaxiEpay is a payment processor for individual taxi and limousine fares and does not operate consumer subscription plans. If you see repeated TaxiEpay charges, it almost always means your card was used for multiple separate trips, such as regular work commutes or airport transfers. If you’re unsure who used the card, check with other cardholders on the same account (family, staff, etc.) and review recent travel activity.

How do I dispute a TaxiEpay fare or request a refund?

If you believe the fare was incorrect (for example, wrong amount, duplicate charge, or incorrect surcharge), first contact the taxi company or fleet shown on your receipt, as they set the fare and can often resolve it directly. Provide your trip date, approximate time, pickup/drop‑off locations, and any receipt or vehicle number. If you cannot reach the operator or the issue is not resolved, visit livepayments.com and use their support contact details to lodge a query, or contact your bank/card issuer to initiate a formal dispute or chargeback.

How can I contact TaxiEpay/Live Payments about a transaction I don’t recognise?

Go to livepayments.com and navigate to the Taxi or Live Payments Taxi section for customer support details, including phone and email options. When you contact them, have the transaction date, exact amount, the name that appears on your statement, and the last four digits of your card ready so they can locate the payment. You may also be asked for a receipt number or taxi plate/fleet number if you have it.

I was charged by TaxiEpay but the driver said the transaction failed—what should I do?

In rare cases, you may be told a transaction failed and be asked to pay again, which can result in two charges on your statement. Check your online banking or card app a few hours later to see whether both payments have settled or if one remains pending and then drops off. If you are left with two completed TaxiEpay charges for the same trip, contact the taxi company or Live Payments support with both transaction records and request a refund of the duplicate.

How can I get a copy of a receipt for a TaxiEpay transaction?

Receipts are usually printed or offered via SMS/email at the time of payment from the in‑car terminal. If you didn’t receive one or have lost it, contact the taxi company or fleet you travelled with and provide your trip date, time window, and approximate fare so they can try to locate the record. If you don’t know the operator, TaxiEpay/Live Payments support may be able to help trace the transaction using the details from your bank statement.

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