Telecharge

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Telecharge is a ticketing service that sells official tickets for Broadway, off-Broadway, and other live theater and entertainment events, primarily in New York City.

New York, NY
telecharge.com
Owned by The Shubert Organization

About Telecharge

Telecharge is an authorized ticketing service that specializes in selling tickets for Broadway and off-Broadway shows, as well as select touring and live entertainment events. Operated by The Shubert Organization, it provides a primary, official sales channel for many major New York theater productions. Customers can purchase tickets online, by phone, or sometimes via partner box offices, choosing specific dates, times, and seating sections.

A charge from “Telecharge.com” on your card statement typically indicates that you purchased theater or live event tickets through the Telecharge website or one of its phone sales channels. The amount may reflect the ticket price plus applicable service fees, facility fees, or order processing charges. If you bought multiple tickets or tickets for different dates in a single order, these are usually combined into one Telecharge charge.

If you don’t recognize a Telecharge.com charge, first check your email for ticket purchase confirmations from Telecharge, including any alternate email addresses you may use. Review your calendar for recent or upcoming Broadway or theater plans, and ask family members or colleagues who may share your card or have booked group tickets. To resolve questions, you can visit telecharge.com and use the customer service/contact options, or call their customer service number listed on your confirmation email. Have your card details (but not full number), date of charge, and approximate amount ready so they can look up your order, resend confirmations, or explain fees, refunds, or exchange policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Telecharge.

  1. Telecharge.com

Frequently Asked Questions

Why do I see a charge from Telecharge.com on my credit card statement?

A Telecharge.com charge usually means you purchased tickets for a Broadway, off-Broadway, or other live theater event through the Telecharge website or by phone. The total often includes ticket prices plus service, facility, and order processing fees.

What types of fees does Telecharge add to ticket purchases?

Telecharge commonly adds service fees, facility fees, and sometimes an order processing fee on top of the base ticket price. These fees vary by show, date, venue, and seating section and are usually itemized during checkout and in your email confirmation.

How can I find my Telecharge order or receipt for a charge I don’t recognize?

Search your email (including spam/junk) for messages from Telecharge using terms like “Telecharge,” the show name, or the date of the performance. If you still can’t locate it, contact Telecharge customer service with your card’s last four digits, the charge amount, and date so they can look up your order and resend the confirmation.

Can I cancel or exchange tickets I bought through Telecharge.com?

Whether you can cancel or exchange Telecharge tickets depends on the show’s and venue’s policies. Some productions allow exchanges or flexible tickets, while many Broadway tickets are nonrefundable. Check the specific terms in your confirmation email or on your show’s page on telecharge.com, and then contact Telecharge customer service if you need help with an exchange or policy clarification.

Why was I charged by Telecharge.com even though my performance was changed or postponed?

If a performance is rescheduled or postponed, your original ticket purchase through Telecharge is usually still valid for the new date or held while the production finalizes options. In many cases, the original charge remains while Telecharge and the show offer exchanges, credits, or refunds according to their policies. Review emails from Telecharge about that performance for your options or contact them directly.

Does Telecharge place temporary authorization holds on my card?

During checkout, Telecharge or your card issuer may place a temporary authorization hold to verify your payment method. This can appear as a pending or duplicate charge but typically drops off within a few business days, leaving only the final ticket purchase amount.

How can I contact Telecharge about an incorrect or duplicate charge?

Go to telecharge.com and use the Help/Contact or Customer Service section to find their phone number and online support options. Provide your full name, email used for purchase, order or confirmation number (if available), and the exact amount and date of the disputed charge so they can investigate and correct any errors.

Can someone else using my card buy tickets through Telecharge.com?

Yes. If a family member, friend, or coworker has access to your card details, they could purchase theater tickets via Telecharge.com, and the charge would appear under your account. Check with anyone who may use your card and ask them if they recently bought Broadway or theater tickets before disputing the transaction with your bank.

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