Question 1

Why does my bank statement show “Temple Hotels Pty Ltd” instead of the venue name like Cookie or The Toff in Town?

Accepted Answer

Temple Hotels Pty Ltd is the company that owns and operates venues such as Cookie, The Toff in Town and Magic Mountain Saloon. Card payments at these venues are often processed under the parent company name, so your statement may show “Temple Hotels Pty Ltd” (sometimes with a short venue tag) rather than the individual bar or restaurant’s name. If the timing matches a visit to any of these venues, the charge is likely related to that visit.

Question 2

What are common charge amounts I might see from Temple Hotels Pty Ltd?

Accepted Answer

Common amounts include typical bar and dining spends (for example, AUD $30–$80 for drinks and snacks, AUD $80–$200+ for meals and cocktails for two or more people), as well as rounded amounts for bar tabs or group bills. You might also see set amounts such as function deposits (often $200–$1,000 depending on the event) or ticket purchases for live music at The Toff in Town (for example, $20–$80 per ticket plus booking fees). Service charges or public holiday surcharges may slightly increase the total beyond the menu prices.

Question 3

Why do I see a larger pending amount from Temple Hotels Pty Ltd than what I actually spent?

Accepted Answer

If you opened a bar tab or provided your card to secure a booking, the venue may place a temporary pre-authorisation hold, often higher than your estimated spend (for example, $50–$200 or more, depending on the venue’s policy and event type). This is not a final charge; the hold is later adjusted to your actual spend when the bill is closed. Any unused portion of the hold is automatically released by your bank, which can take 3–10 business days depending on your card issuer.

Question 4

How can I get a copy of my receipt or an itemised bill for a Temple Hotels Pty Ltd charge?

Accepted Answer

To obtain a receipt, contact the specific venue you visited—Cookie, The Toff in Town or Magic Mountain Saloon—and let them know you need an itemised tax invoice. Provide the transaction date and time, the exact amount charged, and the last four digits of your card so staff can locate the transaction in their point-of-sale system. They can usually email you a copy of the receipt or provide a written breakdown of food, drinks, ticket and surcharge components.

Question 5

How do I dispute a Temple Hotels Pty Ltd charge or request a refund?

Accepted Answer

Start by contacting the venue directly as they can quickly review your bill, bar tab and any tips, surcharges or function terms associated with the charge. If there has been an error—such as an incorrect amount, duplicate charge, or a bar tab that was not closed correctly—they can usually process a correction or refund back to your original payment method. If you cannot resolve it with the venue, you can then contact your bank or card issuer with the details and any supporting emails or receipts to lodge a formal dispute.

Question 6

Can I cancel or change a function booking or minimum-spend agreement with a Temple Hotels venue?

Accepted Answer

Function bookings and minimum-spend agreements at venues like Cookie, The Toff in Town and Magic Mountain Saloon generally involve specific cancellation and change policies, including deadlines and potential forfeiture of deposits. Check your original booking confirmation email or terms, which usually outline how far in advance you must cancel or reduce numbers to avoid fees. For any changes, contact the venue’s function or events team directly; they can advise what portion of your deposit is refundable or transferable to another date.

Question 7

Why was I charged by Temple Hotels Pty Ltd twice on the same day?

Accepted Answer

Two similar charges on the same day may result from splitting a bill into food and drinks, closing and reopening bar tabs, or paying separately for dining and a ticketed event at The Toff in Town. It can also occur if a pre-authorisation hold is still showing as pending while the final charge has been processed; in that case, the hold should drop off automatically within several days. If both amounts remain posted after a week, contact the venue with your statement details so they can confirm and, if necessary, issue a refund for any duplicate transaction.

Question 8

How can I confirm which venue a Temple Hotels Pty Ltd charge came from if I visited multiple places that night?

Accepted Answer

Because multiple venues run under the same company, it can be hard to recall which stop generated the charge—especially on a busy night out. Check any booking or ticket confirmation emails (for example, for a table at Cookie or a show at The Toff in Town) and compare the times to your statement. If you still can’t tell, call one of the venues you think you visited, provide the date, time window, and exact amount; staff can search their system and usually confirm whether the charge was processed at their bar or restaurant.

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