The Clock Hotel

Bar96% confidence

The Clock Hotel is a historic Surry Hills pub and bar offering craft beers, cocktails, a bottle shop, and elevated pub food across multiple spaces including a balcony, courtyard, and street bar.

Surry Hills, New South Wales, Australia
clockhotel.com.au
Owned by Solotel

About The Clock Hotel

The Clock Hotel is a well-known, heritage pub and bar located in Surry Hills, New South Wales, Australia. Spread across multiple levels and spaces, it features a street-level public bar, a leafy courtyard, an upstairs cocktail lounge and balcony, and an on-site bottle shop. The venue is popular for after-work drinks, weekend catch-ups, sporting events, and group functions, with a menu that focuses on elevated pub classics, share plates, and seasonal specials, plus a rotating selection of craft beers, wines, and signature cocktails.

A charge from “THE CLOCK HOTEL”, “CLOCK HOTEL SURRY HILLS”, or a similar description on your bank statement typically relates to a purchase made at the bar, bistro, cocktail lounge, or bottle shop, or a payment associated with a function booking. This may include one-off transactions for food and drinks, bar tabs that were opened with your card and closed at the end of your visit, or deposits for group bookings and events. You might also see a temporary pre-authorisation hold if you opened a bar tab, used a physical card for a large order, or secured a function package; this can appear as a pending amount that is later adjusted to your final spend or released if not used.

If you’re unsure about a charge from The Clock Hotel, start by checking the date and amount against any recent visits to Surry Hills, group events, or shared cards used by friends or family. Look for itemised receipts in your email if you booked a function, or paper receipts from the bar or bottle shop; some banks also show additional transaction details in their app. To clarify a charge, you can contact the venue directly via the details on clockhotel.com.au or call during opening hours with the transaction date, last four digits of your card, and amount so staff can look up the payment or bar tab. For unresolved issues, overcharges, or suspected card misuse, speak with both the venue and your bank so any incorrect or fraudulent transactions can be reversed or disputed promptly.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Clock Hotel.

  1. Clock Hotel Surry Hills AU
  2. Clock Hotel Surry Hills AUS

Frequently Asked Questions

Why do I see a charge from THE CLOCK HOTEL on my statement when I don’t remember paying there?

Charges from The Clock Hotel often come from bar tabs or group bills where one person’s card was used to settle the total. You may also have a charge if your card was used at their bottle shop or for a function booking, such as a birthday or work event. Check with anyone who may have used your card, or who organised a group outing in Surry Hills around that date. If it still looks unfamiliar, contact the venue with the transaction details so they can search their system.

Why was I charged more than my last drink or meal at The Clock Hotel?

If the amount is higher than a single drink or meal, it’s likely your card was used to open a bar tab that included multiple rounds, food orders, or drinks for a group. Service staff will usually hold your card behind the bar and close the tab to that card at the end of the visit, including any tips you approved. Sometimes, a function bar tab or minimum spend can also result in a larger total than an individual item. If you think the final amount is incorrect, the venue can reprint or review the itemised docket for that transaction.

Does The Clock Hotel place pre-authorisation holds or pending charges on my card?

Yes, The Clock Hotel may place a temporary pre-authorisation on your card when you open a bar tab or secure a function booking. This hold can show as a pending amount that may be higher than your eventual spend, but it is adjusted to the final bill once the tab is closed. If the pre-authorisation is not converted into a sale, it is usually released by your bank within a few business days. The exact release time depends on your card issuer, not the venue.

What are typical charge amounts I might see from The Clock Hotel?

Common transaction amounts can range from around AUD $10–$40 for individual drinks and simple meals, up to $80–$200+ for shared food and multiple rounds for a small group. Function deposits, minimum spends, or large group tabs can run into several hundred or even thousands of dollars, often charged under a single transaction description. Bottle shop purchases will usually reflect packaged beer, wine, or spirits, often in the $20–$150 range depending on what you buy. If the amount is unusually high compared with your visit, contact the venue to check whether multiple orders were grouped under one bill or tab.

How can I get a copy of my receipt or check what was included in a charge from The Clock Hotel?

You can request a copy of your receipt by contacting The Clock Hotel directly via the contact details on clockhotel.com.au or by calling during business hours. Provide the exact transaction date, approximate time, the amount charged, and the last four digits of your card so they can locate the transaction in their point-of-sale system. For function bookings, check any confirmation emails or invoices you received at the time of booking, as these often include a breakdown of package inclusions and minimum spend.

How do I change, cancel, or get a refund for a function or group booking at The Clock Hotel?

Changes and cancellations for functions at The Clock Hotel are handled by their events or bookings team, and terms can vary depending on the size and type of event. Typically, deposits may be non-refundable or only partially refundable if you cancel within a certain time frame prior to the event date. To amend or cancel a booking, contact the venue using the function enquiry or contact form on clockhotel.com.au, or call and ask for the events team, referencing your booking name and date. Refunds or adjustments, where applicable, will usually be processed back to the original payment method.

Can I dispute a charge or request a refund from The Clock Hotel if I think I was overcharged?

If you believe you’ve been overcharged, contact The Clock Hotel as soon as possible with your bank statement entry, the transaction date, and any receipts you have. Staff can review the original docket, bar tab, or function invoice to confirm what was ordered and whether any errors occurred. If an overcharge is confirmed, the venue can process a partial or full refund back to your card. For suspected fraudulent use of your card, notify both the venue and your bank; your bank may also initiate a formal dispute or chargeback if needed.

How can I contact The Clock Hotel about a mystery charge on my card?

Visit clockhotel.com.au for the most up-to-date contact details, including phone number and general enquiry email. Calling during opening hours is usually the fastest way to resolve billing questions, as staff can access the point-of-sale system while you’re on the line. Have your transaction date, amount, and card type ready to speed up the search. For detailed function or event billing queries, you may be directed to email the events team with your booking reference or name.

This merchant is in the Bar category

Browse all

Related Merchants

ALH Group
Shoal Bay Country Club
Imperial Hotel Paddington
ALH Hotels
Shooters Bali

Compare The Clock Hotel

vsALH GroupvsShoal Bay Country ClubvsImperial Hotel Paddington

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you