Question 1

Why do I see a charge from “SP THE COLLEGIATE LI” on my card statement?

Accepted Answer

This descriptor usually corresponds to an online purchase from The Collegiate Lineup, such as collegiate apparel or a custom Greek-life order placed through their website or a chapter ordering link. Review recent orders, chapter apparel links you may have used, or email confirmations from The Collegiate Lineup to match the charge amount and date to a specific order.

Question 2

What types of purchases commonly result in charges from The Collegiate Lineup?

Accepted Answer

Most charges come from one-time orders of college-branded clothing, custom sorority or fraternity designs for recruitment or bid day, philanthropy event shirts, or bulk chapter apparel orders. Campus reps or chapter officers sometimes place consolidated orders for many members, so your charge may be for your portion of a group order.([thecollegiatelineup.com](https://www.thecollegiatelineup.com/?utm_source=openai))

Question 3

Does The Collegiate Lineup have recurring subscriptions, or are charges usually one-time?

Accepted Answer

The Collegiate Lineup primarily processes one-time payments for apparel and custom merchandise rather than ongoing subscriptions. However, you may see multiple charges if you place several orders over a short period, approve design revisions that change pricing, or split a large chapter order into separate payments.

Question 4

How can I cancel or modify an order I placed with The Collegiate Lineup?

Accepted Answer

Because many items are custom-made, you should contact The Collegiate Lineup as soon as possible if you need to cancel or change an order. Use the contact options on their website or email hello@thecollegiatelineup.com with your order number, school, and requested changes. Once production has begun on a custom design, cancellations or edits may be limited.([thecollegiatelineup.com](https://www.thecollegiatelineup.com/collections/product-style?utm_source=openai))

Question 5

How do I request a refund or report being charged the wrong amount by The Collegiate Lineup?

Accepted Answer

Gather your order confirmation, screenshots of the quoted price or invoice, and your card statement showing the charge, then contact The Collegiate Lineup via their site’s contact form or support email. Clearly explain the discrepancy (for example, duplicate charge, wrong quantity, or incorrect size) and include your school and Greek organization if applicable so they can quickly investigate and, if appropriate, issue a refund or adjustment.([thecollegiatelineup.com](https://www.thecollegiatelineup.com/collections/product-style?utm_source=openai))

Question 6

What are common charge amounts for The Collegiate Lineup orders?

Accepted Answer

Individual apparel pieces like tees and tanks are often in the $25–$40 range, while hoodies, mocknecks, and matching sets can range from roughly $45–$80 or more. Custom or bulk Greek-life orders for entire chapters can total hundreds of dollars, though your individual charge may reflect only your share if the order is split among members. Actual pricing varies by design, garment type, and customization options.([thecollegiatelineup.com](https://www.thecollegiatelineup.com/?utm_source=openai))

Question 7

Can The Collegiate Lineup place temporary authorization holds on my card?

Accepted Answer

Yes. As with many online retailers, you may see a temporary authorization hold when you first submit an order or update your payment method. This hold verifies your card and is usually released automatically by your bank within a few business days, leaving only the final settled transaction once your order is processed.

Question 8

How can I verify that a campus rep or chapter order link from The Collegiate Lineup is legitimate?

Accepted Answer

Legitimate links will route to The Collegiate Lineup’s official domains (thecollegiatelineup.com or shop.thecollegiatelineup.com) and typically come from your chapter leadership, Greek office, or a verified campus representative. Check the URL carefully, look for branding that matches the company’s main site, and confirm with your chapter officers if you are unsure before entering payment details.([thecollegiatelineup.com](https://www.thecollegiatelineup.com/?utm_source=openai))

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