The Colombian Hotel

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The Colombian Hotel is an iconic multi-level bar and hotel venue on Oxford Street in Darlinghurst, Sydney, known as a popular LGBTQ-friendly nightlife spot featuring multiple bars, gaming facilities, and a rooftop bar.

Darlinghurst, Sydney, New South Wales, Australia
colombian.com.au
Owned by Iris Capital

About The Colombian Hotel

The Colombian Hotel is a well-known multi-level bar and hotel venue located on Oxford Street in Darlinghurst, Sydney, New South Wales, Australia. Popular with the LGBTQ+ community and allies, the Colombian offers several bars across different levels, gaming facilities, casual dining, and a rooftop-style space overlooking Oxford Street. As a late‑night venue, it regularly hosts DJs, events, and social gatherings, and may also provide limited accommodation or function bookings in partnership with booking platforms. You can find general venue information, event details, and contact options on their official website at colombian.com.au.

A charge from “THE COLOMBIAN HOTEL,” “COLOMBIAN HOTEL DARLINGHURST,” or a similar description may appear on your bank or card statement after you’ve purchased drinks, food, or gaming credits at the venue, paid a bar tab, or made a group/function booking. Charges can also arise from room or event deposits, minimum spend for reserved areas, or contactless payments at any of their bars or terminals. In some cases you may see a temporary pre‑authorisation or hold if you opened a bar tab with your card, used “tap to pay,” or if a security bond was taken for a booking; these holds usually drop off automatically after a few business days once the final amount is settled.

If you don’t immediately recognise the charge, start by thinking back to recent visits to Oxford Street or nights out in Darlinghurst, and check any receipts, bar tab slips, or booking confirmation emails you might have. Compare the transaction date and time with when you or someone you authorised might have been at the venue. For questions about a specific charge, you can contact the Colombian Hotel directly via the details on colombian.com.au (phone or email) and provide the transaction date, exact amount, and the name on the card so they can look it up in their point‑of‑sale system. Common billing issues—such as duplicate charges, unsettled bar tab holds, or incorrect amounts—are typically resolved by the venue reversing or adjusting the transaction once they verify it in their records with you.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Colombian Hotel.

  1. COLOMBIAN OPERATIONS P\276-278 CROWN STR

Frequently Asked Questions

Why do I see a charge from THE COLOMBIAN HOTEL on my bank statement?

This charge usually comes from in‑venue spending at the Colombian Hotel on Oxford Street, such as buying drinks, food, or gaming credits, or settling a bar tab. It can also relate to a function or group booking where a deposit or minimum spend was processed on your card. The charge descriptor may appear as “COLOMBIAN HOTEL DARLINGHURST” or similar, depending on your bank and card network.

What are typical amounts I might be charged by the Colombian Hotel?

Common charges range from small individual drink purchases (e.g., AUD $10–$40) to larger amounts for bar tabs or group spending (often $100+), especially on busy nights or events. If you reserved an area or hosted a function, you may see higher amounts reflecting minimum spends or prepaid packages. Multiple transactions on the same day can indicate several rounds of drinks or separate payments across different bars within the venue.

Why is there a second smaller or ‘pending’ charge from the Colombian Hotel?

A smaller or pending charge may be a pre‑authorisation hold placed when you opened a bar tab or when the venue verified your card. This is not a final charge; it’s a temporary hold your bank shows until the venue submits the final settled amount. The hold typically disappears within 3–7 business days, depending on your bank’s processing times.

How can I confirm what I was charged for at the Colombian Hotel?

First, match the transaction date and time on your statement with when you were at the venue, and check any receipts or bar tab slips you kept. If you don’t have receipts, contact the Colombian Hotel using the phone or email listed on colombian.com.au and provide the exact amount, date, and last four digits of your card. Staff can usually look up your transaction in their point‑of‑sale system and tell you whether it was a bar tab, individual purchase, or a booking-related payment.

How do I dispute a charge or request a refund from the Colombian Hotel?

Contact the venue directly as soon as you notice a possible billing error—this is usually the fastest way to resolve overcharges or duplicate payments. Provide supporting details such as the transaction amount, date, cardholder name, and any receipts or bank screenshots. If the Colombian Hotel confirms an error, they can process a refund or adjustment back to your card; refunds may take several business days to appear, depending on your bank. If you cannot resolve it with the venue, you may also contact your bank to discuss a transaction dispute.

Can I cancel or change a function booking or deposit with the Colombian Hotel?

If your charge relates to a function or reserved area, any cancellation or change will be subject to the Colombian Hotel’s booking and cancellation policy, which may include cut‑off times or non‑refundable deposits. Check your original booking confirmation email or terms provided when you reserved the space. To request a change, contact the venue directly using the details on colombian.com.au and reference your booking name, date, and deposit amount.

Why was I charged by the Colombian Hotel even though I thought I paid cash?

If you opened a bar tab with your card and later paid part of it in cash, the remaining balance may still have been charged to your card when the tab was closed. It’s also possible that a pre‑authorisation hold converted into the final settled amount while your cash covered only part of the total. If the totals don’t match what you remember paying, contact the venue with your receipt and transaction details so they can reconcile the bar tab records.

How can I contact the Colombian Hotel about a billing question?

Visit colombian.com.au for the venue’s current contact details, including phone number and general email address. When you call or email, have your statement handy with the transaction date, exact amount, and the name on the card so staff can locate the charge. For complex queries, they may ask you to send a screenshot of the transaction (with sensitive card details hidden) to help them investigate accurately.

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