The Dolphin Hotel

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The Dolphin Hotel is a contemporary pub and dining venue offering drinks, casual dining, and event spaces in Surry Hills, Sydney.

Surry Hills, New South Wales, Australia
thedolphinhotel.com.au

About The Dolphin Hotel

The Dolphin Hotel is a contemporary pub, bar, and dining venue located in Surry Hills, Sydney, known for its modern Australian menu, extensive drinks list, and lively atmosphere. The venue typically includes multiple spaces such as a public bar, dining room, wine or cocktail areas, and outdoor sections, catering to everything from casual drinks to sit‑down meals and private events. Guests commonly visit for after‑work drinks, weekend catch‑ups, group dinners, and special occasions, often booking tables or function spaces in advance through thedolphinhotel.com.au or by phone.

A charge from “The Dolphin Hotel” (or a similar descriptor like “DOLPHIN HOTEL SURRY HILLS AUS” or “THE DOLPHIN HOTEL SURRY HILLS NSW”) usually appears on your bank or card statement after you’ve paid for food, drinks, or an event booking at the venue. Charges may come from a one‑off bar tab, a sit‑down meal, group bill payment, or pre‑paid function packages. You might also see a temporary pre‑authorisation if you opened a bar tab or provided a card to secure a booking or event; this can look like an extra or duplicate charge until the hold is released or adjusted to the final amount, typically within a few business days. Tips, surcharges (such as weekend/public holiday or card surcharges), and split bills can also cause the final posted amount to differ from what you remember.

If you’re unsure about a Dolphin Hotel charge, start by checking recent visits to Surry Hills, any bar tabs you opened, group dinners you attended, or event deposits you may have paid. Look through your email for booking confirmations or receipts from thedolphinhotel.com.au, and ask friends or colleagues if they used your card to settle a shared bill. For specific billing questions, contact the venue directly using the phone number or contact form listed on their official website, providing the transaction date, exact amount, and the name on the card so staff can look up the payment. If the venue confirms an error—such as a duplicate charge or incorrect amount—they can usually process an adjustment or refund; if you can’t resolve it with them, your bank or card provider can help you dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Dolphin Hotel.

  1. DOLPHIN HOTEL SURRY SURRY HILLS AUS

Frequently Asked Questions

Why did I get a charge from The Dolphin Hotel on my card?

A charge from The Dolphin Hotel usually relates to a visit to their Surry Hills venue for food, drinks, or an event. This could be from paying a bar tab, settling a restaurant bill, purchasing a set menu or drinks package, or paying a deposit for a function or group booking. Sometimes a friend or colleague may have used your card to pay for a shared bill, so it’s worth checking with your group as well.

Why is the amount from The Dolphin Hotel higher than I expected?

The final amount can be higher than you recall if a tip was added, if your portion of a shared bill included extra drinks or items, or if a weekend/public holiday or card surcharge applied. If you opened a bar tab, the total may also include multiple rounds ordered over the course of your visit. Ask the venue for a copy of the itemised receipt if you need to check exactly what was charged.

Does The Dolphin Hotel place pre‑authorisation holds on my card?

Yes, The Dolphin Hotel may place a temporary pre‑authorisation hold when you open a bar tab or use a card to secure a booking or function. This hold can appear as a pending charge on your statement and is usually for an estimated amount (often $50–$200 AUD, depending on the tab or booking). The hold is either released or replaced by the final settled amount within a few business days, depending on your bank’s processing times.

I see two similar Dolphin Hotel charges—was I charged twice?

It’s common to see a pending pre‑authorisation and a separate final charge during card processing, which can look like a duplicate. The pending amount should drop off automatically once your bank releases the authorisation hold, leaving only the final transaction. If both amounts remain posted after several business days, contact The Dolphin Hotel with the dates and exact amounts so they can check for an accidental duplicate and arrange a refund if necessary.

How can I get a copy of my receipt or tax invoice from The Dolphin Hotel?

To request a receipt or tax invoice, contact The Dolphin Hotel directly using the details on thedolphinhotel.com.au and provide the transaction date, approximate time, amount, and the last four digits of your card. If you dined as part of a group or function, the primary booker or the person who paid may also have received an emailed receipt at the time of payment. The venue can usually re‑issue an itemised invoice for business or personal records.

How do I cancel or change a Dolphin Hotel booking or function and avoid charges?

If you’ve made a table reservation or function booking that involved a deposit or minimum spend, you’ll need to follow the cancellation policy outlined in your confirmation email or on thedolphinhotel.com.au. Usually, changes or cancellations must be made within a specified timeframe (for example, 24–72 hours before) to avoid forfeiting part or all of your deposit. Contact the venue as early as possible by phone or email if your plans change so they can advise on options for rescheduling or refund eligibility.

How do I request a refund or dispute a charge from The Dolphin Hotel?

First, contact The Dolphin Hotel directly with details of the transaction and explain why you believe it’s incorrect—such as being charged the wrong amount, a duplicate payment, or an event that was cancelled under the stated policy. The staff can review their point‑of‑sale records and, if an error is found, process a refund back to your original payment method. If you cannot resolve the issue with the venue, you can then contact your bank or card issuer to lodge a formal dispute.

What are common charge amounts I might see from The Dolphin Hotel?

Common transaction amounts vary widely depending on your visit—small bar spend might be around $20–$60 AUD, while sit‑down meals with drinks can range from $50–$150 AUD per person. Function deposits, set menus, or group packages can be higher, often in the hundreds of dollars or more. If the amount you see doesn’t align with your recent visit, contact the venue for an itemised breakdown.

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