About The Dose
The Dose is a specialty café brand based in Sydney, Australia, best known for its high-quality coffee and creative, brunch-style food. With a flagship location in Alexandria, New South Wales, and additional venues including The Rocks, The Dose focuses on carefully sourced coffee beans, precise brewing methods, and a modern café menu. Guests typically visit for espresso-based drinks, batch brew or filter coffee, and seasonal food offerings such as all-day breakfast, brunch plates, and light lunches in a relaxed, contemporary setting.
A charge from “THE DOSE” or a similar description on your bank statement usually relates to an in-store purchase at one of their cafés (for example, coffee, food, takeaway orders, or merchandise such as beans or reusable cups). You might also see a charge for an online or app-based order placed through their ordering system hosted at thedose.lifeintouch.net. In some cases, you may notice small temporary authorization holds when you first save a card in their system, when a large group bill is opened, or when a payment is pre-authorized before finalizing the total. These pending amounts typically adjust to the final bill once your order is completed and processed by your bank.
To verify a charge from The Dose, start by checking your recent café visits in Alexandria, The Rocks, or any other Dose location, including dates and approximate spend. Look for an email receipt or SMS confirmation if you ordered online or via a QR-code/table-ordering system linked to thedose.lifeintouch.net. If you still have questions, contact The Dose directly through the contact details on their website or on your receipt, providing the transaction date, amount, and the last four digits of the card used so they can look it up. Common issues—like duplicate taps, split bills, or tips/ surcharges—are usually resolved by the store reviewing their point-of-sale records and, if necessary, issuing a correction or refund back to your card.