The Downs IGA

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The Downs IGA is an independently owned supermarket trading under the IGA (Independent Grocers of Australia) banner, providing groceries, fresh food and everyday essentials to the local community in Wembley Downs, Western Australia. The IGA brand in Australia is owned and supplied by Metcash, which supports a network of independent grocers nationwide.

Macquarie Park, New South Wales, Australia
iga.com.au
Owned by Metcash

About The Downs IGA

The Downs IGA is an independently owned supermarket operating under the IGA (Independent Grocers of Australia) banner, serving the local community in and around Wembley Downs, Western Australia. Like other IGA stores, it is supplied and supported by Metcash, whose head office is in Macquarie Park, New South Wales, and offers a full range of groceries, fresh fruit and vegetables, meat, dairy, bakery items, household goods, and everyday essentials. Many IGA stores also stock locally sourced products and weekly specials tailored to their community, so prices and product ranges can vary slightly from store to store.

A charge from “THE DOWNS IGA”, “DOWNS IGA WEMBLEY DOWNS”, or a similar description on your bank or card statement usually relates to an in-store purchase of groceries or household items, or an online order placed for delivery or click & collect through an IGA/partner platform. Most charges are one‑time transactions for the total amount of your shopping, but you may also see temporary authorization holds if you placed an online order, used a mobile wallet, or paid at a pay‑at‑pump or self‑service terminal. If you used a food or grocery delivery app, the charge may appear under The Downs IGA’s name even though you ordered through a third‑party service.

To verify the charge, start by checking the date and amount against your receipts, email confirmations, or app order history (including any online grocery or delivery services you use). If you still don’t recognize it, contact The Downs IGA store directly using the phone number or details listed on your receipt or via the store locator on iga.com.au, and provide the transaction date, exact amount, and the name shown on your statement so they can look it up. Common issues—such as duplicate charges, pending authorizations that haven’t dropped off, or corrected totals for weighed items and substitutions—are usually resolved by the store or, for online orders, by the relevant delivery or ordering platform, who can process refunds or adjustments where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Downs IGA.

  1. THE DOWNS IGA WEMBLEY DOWN AU

Frequently Asked Questions

Why do I see a charge from THE DOWNS IGA on my bank statement?

This charge typically comes from a grocery purchase made in-store at The Downs IGA in Wembley Downs or from an online order (delivery or click & collect) fulfilled by the store. The statement descriptor may appear as “THE DOWNS IGA”, “DOWNS IGA WEMBLEY DOWNS”, or a similar variation, depending on your bank. Check any recent supermarket visits or online grocery orders around the transaction date.

What are common amounts I might see from The Downs IGA?

Because The Downs IGA is a supermarket, charges can vary widely—from small top‑up shops of around AU$5–$30 to full grocery shops of AU$80–$300 or more. You may also see odd‑cent totals (e.g., AU$27.43 or AU$112.87) due to weighed produce, deli items, and specials. If the amount matches your typical grocery spend around that date, it is likely a legitimate purchase.

Can The Downs IGA set up subscriptions or recurring payments on my card?

The Downs IGA generally processes one‑time payments for each shop and does not operate traditional subscription plans like streaming services. However, if you saved your card in a grocery or delivery app that you use frequently with The Downs IGA, you might see regular charges that appear on similar dates simply because you shop there on a recurring basis. Check any shopping lists, standing orders, or repeat deliveries you may have set up in third‑party apps.

Why do I see a pending or temporary charge from The Downs IGA that is slightly higher than my receipt?

For some online orders or pay‑at‑pump/self‑serve terminals, your bank may first show a temporary authorization hold that can be higher than the final total to cover variable items such as weighed produce or substitutions. Once your order is finalized and packed, the actual amount is captured and the hold is released, usually within a few business days. If a pending amount does not adjust or drop off after 3–5 business days, contact your bank and, if needed, the store for clarification.

How can I get a copy of my receipt or verify a specific transaction from The Downs IGA?

If you shopped in-store, check your wallet, email, or any linked loyalty app for a digital or paper receipt. If you no longer have it, you can call the store directly (find contact details via the store locator at iga.com.au) and provide the approximate date, time, total amount, and the last four digits of the card used—staff can often search the till records and confirm the transaction. For online or app orders, log into the platform you used (such as an IGA online portal or a delivery service) and review your order history for a matching total.

How do I dispute or request a refund for a charge from The Downs IGA?

Contact The Downs IGA store first, as most billing issues—such as being charged for an item you didn’t receive, incorrect pricing, or double‑scanned products—can be resolved directly by their team. Have your receipt or order confirmation, transaction date, and the exact amount ready so they can investigate and process a refund or store credit where appropriate. If you placed the order through a delivery or grocery app, use that app’s help or support section, as refunds often need to be initiated within their system. If you suspect fraud and cannot resolve it with the merchant, contact your bank to raise a dispute.

How can I contact The Downs IGA about an unrecognized charge?

Visit iga.com.au and use the store locator to search for “Wembley Downs” or “The Downs IGA” to find the store’s phone number and address. When you call or visit, provide your name, transaction date, amount, and the last four digits of your card so staff can look up the payment. You can also bring a printed or screenshot copy of your statement entry to help the team identify the transaction more quickly.

What should I do if I don’t shop at The Downs IGA but see a charge from them?

First, confirm that no one in your household used your card for a grocery purchase or an online order delivered from The Downs IGA. If nobody recognizes the transaction, contact the store to see if they can locate a matching receipt and verify details such as whether the card was present in-store or used online. If it still appears suspicious, immediately notify your bank or card issuer, as they can block your card, investigate potential fraud, and raise a chargeback if necessary.

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