Question 1

Why do I see a charge from THE DRUNKEN POET on my bank statement?

Accepted Answer

This charge usually comes from an in‑person visit to The Drunken Poet pub in West Melbourne, such as paying for drinks, bar snacks, or a bar tab. If the amount is unfamiliar, consider whether you visited the area, attended a gig, or were part of a group where one card was used to settle the bill.

Question 2

What are typical amounts I might be charged by The Drunken Poet?

Accepted Answer

Common transaction amounts reflect normal bar pricing in Melbourne: individual drinks often range from about AU$10–$18 for pints or mixed drinks, and a typical round or shared bar tab may be anywhere from AU$40 to over AU$150 depending on group size. Live music nights or special events may add a modest cover charge or minimum spend to your total.

Question 3

Why is there a pending or slightly different amount from The Drunken Poet on my card?

Accepted Answer

If you opened a bar tab and left your card behind the bar, the venue may place a temporary pre‑authorisation (hold) for an estimated amount to confirm the card is valid. When the tab is closed, this pre‑authorisation is either adjusted to the final total or released, which can result in a pending amount that later disappears or is replaced by the final settled charge. This process can take a few business days, depending on your bank.

Question 4

How can I get a copy of my receipt from The Drunken Poet?

Accepted Answer

Receipts at The Drunken Poet are typically printed at the bar at the time of payment, and some terminals can provide email or SMS receipts if requested. If you need a copy later, contact the venue via the details on thedrunkenpoet.com.au with the exact date, approximate time, transaction amount, and the last four digits of your card so they can try to locate the transaction in their point‑of‑sale system.

Question 5

How do I dispute or query a charge from The Drunken Poet?

Accepted Answer

First, contact The Drunken Poet directly and explain the issue—whether it’s a possible duplicate charge, incorrect total, or a tab you don’t recognise. Provide a screenshot of the transaction and any receipts you have. If you can’t resolve it with the venue or believe the charge is fraudulent, contact your bank or card issuer to raise a dispute or chargeback, following their fraud and dispute procedures.

Question 6

Does The Drunken Poet charge a card surcharge or service fee?

Accepted Answer

Like many Australian venues, The Drunken Poet may apply a small card surcharge (for example on credit or contactless payments) in line with local regulations and payment provider fees. This surcharge, if applied, is normally disclosed at the point of sale and included in your final total, which can make the amount on your statement slightly higher than the base drink prices you recall.

Question 7

Can The Drunken Poet process refunds for mistaken or incorrect charges?

Accepted Answer

If a transaction amount is incorrect or you were accidentally charged twice, staff can generally process a refund back to the original card used, subject to verifying the transaction in their system. Refunds are handled in‑venue or by contacting them via phone or email; once issued, it may take a few business days for the credit to appear on your statement, depending on your bank.

Question 8

Could someone else’s spending appear as a Drunken Poet charge on my card?

Accepted Answer

If you weren’t in West Melbourne around the transaction date, or you don’t recognise the amount, it’s possible your card details were used without your permission—either at the venue or through a compromised card. In that case, contact your bank immediately to block or replace your card and report the transaction as unauthorised, and optionally notify The Drunken Poet so they are aware of the potential fraud pattern.

The Drunken Poet

About The Drunken Poet

Bank Statement Variations

Frequently Asked Questions