The Duke of Clarence

Bar90% confidence

The Duke of Clarence is a 19th-century–inspired English-style tavern in Sydney’s CBD, offering cocktails, cask ales, Guinness and British pub food in an atmosphere built with original furnishings sourced from the UK.

Sydney, New South Wales, Australia
Owned by Barrelhouse Group

About The Duke of Clarence

The Duke of Clarence is a 19th‑century–inspired English-style tavern located in Sydney’s CBD, tucked just off George Street in the Angel Place precinct. Designed to feel like a traditional British pub, it features original wood panelling, antiques and furnishings sourced from the UK, serving cask ales, Guinness, classic cocktails and an extensive selection of spirits. The food menu focuses on British pub favourites—such as pies, roasts and bar snacks—served in a warm, atmospheric setting that caters to after‑work drinks, dinners, and group gatherings.

A charge from “THE DUKE OF CLARENCE” (or a similar description) on your bank or card statement typically relates to in‑venue spending at the bar or restaurant. This might include drinks and food, an open bar tab that was closed to your card at the end of your visit, a group or function booking, or a pre‑authorisation taken when you started a tab. In some cases, you may see multiple charges if your group split the bill across several cards, added a tip, or if a temporary authorisation hold is shown separately from the final amount.

If you don’t immediately recognise the transaction, start by thinking back to any recent visits to Sydney’s CBD, after‑work drinks, work functions, or social events that may have been held at The Duke of Clarence. Check any itemised receipts, booking confirmations or emails from the venue, as well as your calendar or messages about meeting friends or colleagues there. For questions, you can reach the team via the contact details or booking enquiry form on their website at thedukeofclarence.com, or by calling the phone number listed there; provide the exact transaction date, amount and the last four digits of your card so they can look up the charge, issue a copy of your receipt, and help resolve common issues such as duplicate charges, tab disputes or function deposits.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Duke of Clarence.

  1. PROPERTY 3 PTY LTD SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from THE DUKE OF CLARENCE on my card statement?

This charge usually comes from paying for food and drinks at The Duke of Clarence in Sydney’s CBD. It might be from settling an open bar tab, paying at the bar or table, or covering a group bill or work function. If you recently attended after‑work drinks, a corporate event or a social gathering near Angel Place, this is likely the source of the transaction.

Why is there a higher amount than expected from The Duke of Clarence?

The final amount can be higher than your last remembered order if you kept an open tab and added additional drinks or food over time, or if you included a tip when you signed the receipt. In Australia, some venues may also add a surcharge on public holidays or for certain card types, which will be noted on the menu or receipt. If the amount seems incorrect, contact the venue with your transaction details so they can review the itemised bill.

What is the small or duplicate ‘pending’ charge from The Duke of Clarence?

When you open a bar tab, The Duke of Clarence (via their payment processor) may place a temporary pre‑authorisation hold on your card to verify it. This can appear as a separate pending amount, which is later adjusted to match your final spend when the tab is closed. Any unused portion of the hold is released by your bank, typically within a few business days, depending on your card issuer.

Can The Duke of Clarence process charges if I wasn’t physically at the bar?

Yes, in some cases a card‑not‑present charge may occur—for example, if you paid a deposit for a group booking or function over the phone, or if a lost tab was closed using the card details you originally provided. These charges should match what was agreed at the time of booking or when you opened the tab. If you don’t recognise such a charge, contact the venue with the date, amount and name used for the booking so they can investigate.

How can I get a copy of my receipt from The Duke of Clarence?

If you didn’t receive or have misplaced your receipt, you can request a copy by contacting The Duke of Clarence through the contact form or email link on thedukeofclarence.com, or by calling the venue directly. Provide the exact date and approximate time of your visit, the total amount charged, and the last four digits of your card. With this information, staff can usually locate the transaction and send you an itemised receipt for your records or expense claims.

How do I dispute or query a charge from The Duke of Clarence?

First, gather your bank statement entry, any receipts, and details of your visit (date, time, booking name, and card used). Reach out to the venue via the contact details listed on thedukeofclarence.com or by phone, explain the issue, and ask them to review the transaction—this is often the fastest way to resolve tab errors, duplicate charges or misunderstandings about surcharges. If you still can’t reach a resolution, you can then contact your bank or card provider to discuss a formal dispute.

Can I get a refund from The Duke of Clarence if there was a billing error?

If the venue confirms you were overcharged—for example, due to a duplicate payment, an incorrect amount, or a tab mix‑up—they can usually process a refund back to the original card. Refunds are handled by The Duke of Clarence’s staff and then take a few business days to appear on your statement, depending on your bank. Contact them promptly with full details so they can verify the error and arrange any applicable adjustment.

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