The Good Grocer

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The Good Grocer is a Western Australian family-owned chain of independent supermarkets (many co-branded as IGA) offering fresh produce, gourmet items, prepared meals and everyday grocery essentials, with both in-store and online shopping options.

Perth, Western Australia, Australia
thegoodgrocer.com.au
Owned by Brindle Group

About The Good Grocer

The Good Grocer is a family-owned group of independent supermarkets based in Perth, Western Australia. Many stores are co-branded as IGA (e.g., “The Good Grocer IGA”) and focus on fresh, high‑quality produce, gourmet and specialty items, prepared meals, and everyday pantry essentials. They typically offer extended opening hours, in‑store shopping, catering options, and online ordering for home delivery or click‑and‑collect through their website at thegoodgrocer.com.au or affiliated platforms. Each store is locally managed, so specific ranges, services, and hours can vary by location.

A charge from “THE GOOD GROCER”, “THE GOOD GROCER IGA”, or a similar description may appear on your bank or card statement when you make an in‑store grocery purchase, place an online order for delivery or pickup, or use a stored card for a repeat order. You could also see multiple charges if your online order is processed in parts (for example, when substitutions are made or items are weighed at the time of packing). Some banks show a temporary pre‑authorisation or “pending” amount when you place an online order; this can differ slightly from the final total if weighed items (like fruit, vegetables, or deli goods) change the amount charged. If you shop regularly, you may see recurring charges that correspond to your usual shopping pattern, but The Good Grocer does not generally operate a traditional subscription service like streaming or software companies do.

If you’re unsure about a The Good Grocer charge, start by matching the date and amount with any shopping trips, receipts in your wallet, email order confirmations, or text notifications from their online ordering system. Log into your online account (if you use one) at thegoodgrocer.com.au to review recent orders, or contact the specific store listed on your receipt or order confirmation; store contact details and a general contact form are available via the “Contact” or “Stores” section of the website. For disputed amounts, missing items, overcharges, or refunds, gather your receipt, order number, and the exact amount charged, then speak to the store’s customer service or call them directly—most billing issues can be resolved with a refund, correction, or store credit once they verify the transaction details.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Good Grocer.

  1. GOOD GROCER/2 COCKATOO S NICKOL AU

Frequently Asked Questions

Why do I see a charge from THE GOOD GROCER or THE GOOD GROCER IGA on my bank statement?

This charge usually relates to a recent grocery purchase you made either in‑store at a The Good Grocer / The Good Grocer IGA location or via their online ordering system for delivery or click‑and‑collect. The statement descriptor may include the store suburb (for example, “THE GOOD GROCER IGA [SUBURB]”) and the date will typically match your shopping trip or online order date. Check your recent grocery receipts or email confirmations for a matching amount.

Does The Good Grocer have subscriptions or recurring billing for groceries?

The Good Grocer does not generally run fixed monthly subscription plans like streaming services, but you may place repeat or scheduled orders through their online ordering system or third‑party delivery partners. If you see similar amounts charged weekly or fortnightly, it’s likely due to your regular grocery shop being processed around the same day each cycle. Review your online account order history or any recurring orders you may have set up with your preferred store or delivery partner.

Why is the final The Good Grocer charge different from the online order total I first saw?

For online orders, the initial total is often an estimate because some items are priced by weight (such as fresh produce, meat, or deli products) or may be substituted if something is out of stock. Your card may first show a pre‑authorisation or pending amount based on the estimate and then update to the final amount once your order is picked and weighed. You can usually see a line‑item breakdown, including any substitutions or weight adjustments, on your emailed tax invoice or in your online account.

How can I get a copy of my receipt or tax invoice from The Good Grocer?

If you shopped in‑store, your paper receipt is the primary record of the transaction; some locations may also offer email receipts if you provided an email at checkout. For online orders placed through thegoodgrocer.com.au or an associated platform, an itemised tax invoice is typically emailed to you once the order is confirmed or delivered, and may also be available in your online account order history. If you’ve misplaced a receipt, contact the specific store with the transaction date, approximate time, and amount—they may be able to look up and reprint or re‑email an invoice, subject to their store policy.

How do I request a refund or resolve an incorrect charge from The Good Grocer?

First, locate your receipt or online order confirmation and note the exact amount that appears on your bank statement. Contact the store where you shopped—either in person at the customer service desk or by phone using the details on your receipt or listed under that store on thegoodgrocer.com.au—and explain the issue (for example, item charged twice, missing goods, or incorrect weight). Most stores can process a refund back to your original payment method or offer a store credit once they verify the transaction, though the time for the refund to appear on your statement depends on your bank.

Why do I see a small or temporary ‘pending’ charge from The Good Grocer?

When you place an online order, your bank or card provider may show a temporary pre‑authorisation to confirm your card is valid and funds are available. This can sometimes appear as a slightly higher or rounded amount than your final grocery total, especially if your order includes weighed items. Once your order is finalised and the actual amount is charged, the pre‑authorisation hold is usually released automatically by your bank within a few business days.

How can I contact The Good Grocer about a charge I don’t recognise?

Go to thegoodgrocer.com.au and use the “Stores” or “Locations” section to identify which store likely processed the charge—your statement may list the suburb or store name. You can then call the store directly or visit in person with your bank statement showing the date and amount of the charge. If you ordered online, you can also reply to your order confirmation email or use the contact form on the website, providing your full name, order number, and a description of the billing issue.

Can I cancel or change an online order with The Good Grocer after my card has been charged?

Changes and cancellations depend on how far along your order is in the picking and packing process and on the policy of the specific store fulfilling it. If you need to cancel or amend an order, contact the store or online support as soon as possible using the details in your order confirmation email. If they can stop or adjust the order before it’s completed, they may refund or partially refund the charge; if the order is already picked or out for delivery, options may be more limited and handled on a case‑by‑case basis.

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