The Graham Hotel

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The Graham Hotel is a historic Port Melbourne gastropub offering modern Australian dining alongside classic pub food, beer, wine, and cocktails in a refined yet relaxed setting.

Port Melbourne, Victoria, Australia
thegrahamhotel.com.au

About The Graham Hotel

The Graham Hotel is a historic gastropub and dining venue located in Port Melbourne, Victoria, Australia. Known for its blend of classic pub charm and refined modern Australian cuisine, it offers a full-service bar with tap beers, local and imported wines, and seasonal cocktails, alongside elevated pub staples and contemporary dishes. Guests can dine in the restaurant, enjoy drinks in the bar, or book private areas for functions and events. Table reservations, function bookings, and event enquiries are typically managed via their website (thegrahamhotel.com.au) or by phone.

A charge from “THE GRAHAM HOTEL PORT MELBOURNE AUS” or similar wording usually relates to an in-venue purchase, such as a bar tab, sit‑down meal, or function/event spend. You may see a one-off charge for food and drinks, a pre-authorisation hold when you open a tab at the bar, or a deposit for a group booking or private function. In some cases, a third-party delivery service (if used) may process payment under “The Graham Hotel” or a variation of its trading name. This venue does not typically operate subscriptions, so most charges are once-off transactions tied to a specific visit, event, or deposit.

To verify a charge, start by checking your calendar, messages, or receipts for the date of the transaction and see if you visited The Graham Hotel or attended an event there. Look for email booking confirmations or tax invoices sent from an @thegrahamhotel.com.au address, or ask anyone who may have used your card on the night (for example, for a shared tab). If you still have questions, contact the venue directly using the phone or contact form listed on thegrahamhotel.com.au, providing the transaction date, amount, and the name on the booking. For billing issues, such as an incorrect amount or duplicate charge, the hotel can usually review the point-of-sale receipt and, if appropriate, issue an adjustment or refund back to your original payment method.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Graham Hotel.

  1. THE GRAHAM PUB CO PT VIC AUS

Frequently Asked Questions

Why do I see a charge from THE GRAHAM HOTEL on my statement if I don’t remember going there?

Most charges from The Graham Hotel are tied to a bar tab, meal, or function on a specific date. Check if you attended a birthday, work event, or group dinner in Port Melbourne around that time, or if a friend or family member used your card to pay a shared bill. The descriptor may show as “THE GRAHAM HOTEL PORT MELBOURNE AUS” or a similar variation, which can be less recognisable than just “The Graham.” If you still don’t recognise it, call the venue with the date and amount so they can look up the corresponding receipt.

What are typical amounts I might be charged by The Graham Hotel?

Common charges range from small bar purchases (around AUD $20–$50) to full dining bills or shared group tabs (often between AUD $80–$300 or more, depending on the group size and drinks). Function deposits or set-menu events may appear as round amounts, such as $200, $500, or a per‑head charge multiplied by the number of guests. Public holiday surcharges or card surcharges, if applicable, will be included in the total shown on your bank statement. The exact amount will always match the final bill or agreed deposit at the venue.

Why is there a pending or higher-than-expected amount from The Graham Hotel on my card?

If you opened a bar tab or provided your card to secure payment, The Graham Hotel may place a pre-authorisation hold to confirm funds, which can appear as a pending charge or a rounded amount. This hold is usually higher than your initial order to allow for additional drinks or food and will be adjusted to your final spend when the tab is closed. The unused portion of the pre-authorisation is released by your bank within a few business days. If a pending hold does not drop off after a week, contact your bank and the venue with the transaction details.

Can I be billed on a recurring basis by The Graham Hotel?

The Graham Hotel does not typically operate subscription or membership billing; nearly all transactions are one-time charges for dining, drinks, or events. However, for some large functions or events, you may see multiple separate charges over time, such as an initial deposit followed by a final balance payment. Each of these should correspond to an email confirmation or function agreement from the venue. If you see repeated charges you didn’t authorise, contact both your bank and the hotel immediately.

How do I get a copy of my receipt or tax invoice from The Graham Hotel?

If you need a receipt or tax invoice, check first whether you were emailed one at the time of booking or payment—look for messages from an @thegrahamhotel.com.au address. If you don’t have it, contact the venue via the phone number or contact form on thegrahamhotel.com.au and provide the date, approximate time, amount, and the cardholder’s name. They can usually retrieve the point-of-sale record and email a copy of your itemised bill or tax invoice. This is often required if you’re querying a charge or claiming business expenses.

How do I change or cancel a function booking or group reservation to avoid unexpected charges?

Function and group bookings at The Graham Hotel typically require a deposit and have a cancellation or minimum-spend policy outlined in your confirmation email. To change or cancel, contact the venue as early as possible using the details on thegrahamhotel.com.au and reference your booking name and date. Depending on the notice period and terms agreed, your deposit may be transferable, refundable, or forfeited. Always review the booking conditions in your confirmation email to understand any fees that may apply.

How can I request a refund or dispute an incorrect charge from The Graham Hotel?

If you believe you were overcharged, double-billed, or charged for items you didn’t receive, contact The Graham Hotel directly before raising a dispute with your bank. Provide a clear description of the issue along with the transaction date, amount, and any receipts or photos of your bill. The venue can review their POS records and, if an error is confirmed, process a refund or adjustment back to your card. If you cannot resolve the issue with the hotel, then you can follow your bank’s chargeback or dispute process.

What should I do if someone else used my card at The Graham Hotel without my permission?

If you see a charge from The Graham Hotel that you are sure you did not authorise, immediately notify your bank or card issuer to block your card and report potential fraud. Then contact the venue with the transaction date and amount so they can assist, for example by checking receipts or signatures associated with the payment. While the hotel cannot resolve card security issues directly, their records may help your bank investigate the transaction. Follow your bank’s guidance on replacing your card and lodging a formal dispute if necessary.

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