Question 1

Why do I see a charge from THE GRESHAM BRISBANE on my bank statement?

Accepted Answer

This charge almost always relates to an in-person visit to The Gresham bar in Brisbane, such as ordering cocktails, whisky, wine, or other bar items. It may be a single round of drinks, a bar tab you settled at the end of the night, or payment for a small group function or event. If you shared a tab with friends, the full amount may have been processed on your card and later settled up between you privately.

Question 2

What are typical charge amounts from The Gresham?

Accepted Answer

Individual drink purchases often range from about AUD $15–$30 per cocktail or premium spirit, with wine and beer usually somewhat lower depending on the selection. Bar tabs can vary widely—from AUD $50–$60 for a quick visit to several hundred dollars or more for larger groups or long evenings. Private tastings, events, or function deposits will usually appear as larger, round-number charges (for example, $200, $500, or more) depending on your agreement with the venue.

Question 3

Does The Gresham place pre-authorisation holds when I open a bar tab?

Accepted Answer

When you leave your card behind the bar to open a tab, your bank may show a temporary pre-authorisation or a small test charge. This is used to verify that the card is valid and will later be replaced or adjusted to match the final tab amount once it’s closed. Any unused authorisation amount should drop off automatically within a few business days, depending on your bank’s policies.

Question 4

Can I be charged by The Gresham on a recurring or subscription basis?

Accepted Answer

The Gresham is a bar and does not operate traditional subscription or membership billing like a streaming service or gym. Charges are typically one-time transactions linked to a specific visit, event, or function. If you ever see repeated charges you don’t recognise, it may be multiple separate visits, split-night transactions, or fraudulent use of your card, in which case you should contact both The Gresham and your bank.

Question 5

How can I confirm what I was charged for at The Gresham if I’ve lost my receipt?

Accepted Answer

If you no longer have your receipt, start by checking your bank statement for the exact date, time, and amount of the charge. You can then reach out to The Gresham via the contact details on thegresham.com.au and provide this information, along with the last four digits of your card, so staff can search their point-of-sale records. While itemised receipts may not always be recoverable, they can usually confirm whether a transaction occurred and how the bill was settled (e.g., bar tab vs. single purchase).

Question 6

How do I dispute a charge or request a refund from The Gresham?

Accepted Answer

If you believe you were incorrectly charged—for example, if you were billed twice or the amount doesn’t match what you signed for—contact The Gresham as soon as possible with the date, time, amount, and card details (last four digits only). They can review their till records and any signed dockets to confirm what happened and, if an error is found, process a correction or refund back to your card. If you cannot resolve the issue directly with the venue, contact your bank to raise a formal dispute or chargeback.

Question 7

Can I cancel or change a function booking or deposit with The Gresham?

Accepted Answer

Function bookings and private events at The Gresham often require a deposit or minimum spend, which will appear as a charge on your card when confirmed. To cancel or change a booking, you’ll need to contact the venue directly using the email or phone number listed on thegresham.com.au, as their cancellation terms (including cut-off times and any forfeited deposits) depend on the agreement you made at the time of booking. Always review your confirmation email or proposal for specific refund and rescheduling conditions.

Question 8

Why do I see two similar charges from The Gresham on the same day?

Accepted Answer

Two charges on the same day can occur if you made multiple payments—such as starting with a few drinks, then later opening a tab, or splitting the bill between cards. In some cases, you may see an initial authorisation and then the final settled amount; the authorisation should drop off after your bank finishes processing it. If both charges remain after a few business days and you only recall one payment, contact The Gresham with the details so they can check for accidental double-processing, and also notify your bank if needed.

The Gresham

About The Gresham

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