The Ground Floor Espresso

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Independent espresso bar and café located in Brisbane’s CBD, operating under The Ground Floor Espresso Pty Ltd and serving specialty coffee and light café food to local office workers and visitors.

Brisbane, QLD, Australia

About The Ground Floor Espresso

The Ground Floor Espresso is an independent espresso bar and café located in Brisbane’s CBD, operating as The Ground Floor Espresso Pty Ltd. It primarily serves local office workers and city visitors with specialty coffee, espresso-based drinks, teas, and a selection of light café food such as pastries, sandwiches, and grab‑and‑go items. As a small, locally run business, most transactions are quick counter purchases made in-store via EFTPOS terminals, tap‑and‑go, mobile wallets, or corporate cards.

A charge from this merchant usually appears on your bank or card statement under a description similar to “THE GROUND FLOOR ESPRESSO,” “GROUND FLOOR ESPRESSO BRISBANE,” or “THE GROUND FLOOR ESPRESSO PTY LTD.” In most cases it reflects a one‑time in‑person purchase of coffee or food, though you may also see charges if you’ve ordered catering, bought multiple coffees for a team, loaded value onto a prepaid/loyalty card, or used a delivery or ordering app that passes the merchant name through to your bank. Some banks briefly show a pending authorization or small hold when you tap your card, which then settles to the final café amount once the transaction is completed.

To verify this charge, first check the date, time, and amount against when you were in Brisbane’s CBD and may have purchased coffee or food for yourself, colleagues, or a meeting. Look through your email or phone photos for receipts, order confirmations, or calendar entries (e.g., “coffee meeting”) from that day. If you still don’t recognize the transaction, visit or call the café if you’re local, or search online for “The Ground Floor Espresso Brisbane” to find their most up‑to‑date contact details and ask them to look up the charge by date, amount, and the last four digits of your card. If the merchant can’t locate the transaction or you suspect fraud, contact your bank or card issuer to dispute the charge or request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Ground Floor Espresso.

  1. The Ground floor espr Brisbane AU

Frequently Asked Questions

Why is there a charge from THE GROUND FLOOR ESPRESSO on my bank statement?

This charge almost always relates to an in‑person purchase of coffee, drinks, or light food at The Ground Floor Espresso in Brisbane’s CBD. It may also reflect a larger order, such as a coffee run for your office, basic catering for a meeting, or a takeaway order placed through a delivery or ordering app that uses the café’s legal name (The Ground Floor Espresso Pty Ltd) on the payment.

What are typical amounts I might see from The Ground Floor Espresso?

Common transaction amounts are generally modest, often in the range you’d expect for specialty coffee and simple café food—for example, a single drink, a drink plus pastry, or multiple coffees for a group. Larger charges can occur if you’ve ordered breakfast or lunch items for several people, paid for basic office catering, or purchased a prepaid/loyalty card with a set value loaded onto it.

Does The Ground Floor Espresso offer subscriptions or recurring billing?

This café primarily operates on one‑time, pay‑as‑you‑go purchases at the counter. However, some workplaces or regular customers may arrange recurring catering or standing orders that are billed on a schedule (for example, a weekly coffee order for an office). If you see a repeated pattern (e.g., every weekday morning), it may simply reflect your own regular coffee visits rather than an automatic subscription.

Why do I see a small pending or duplicate charge from The Ground Floor Espresso?

Many banks place a temporary authorization when you tap or insert your card, which may appear as a pending amount that later updates to the final café total. In some cases, you might briefly see what looks like a duplicate transaction: the authorization and the completed sale. The authorization should drop off automatically within a few business days; if it doesn’t, contact your bank for clarification.

How can I get a receipt or tax invoice for my purchase at The Ground Floor Espresso?

If you need a receipt, first check whether you received a printed slip at the counter or an emailed receipt from your digital wallet or banking app. If you no longer have it, you can contact the café (or visit in person if you’re nearby) with the exact date, approximate time, and amount, plus the last four digits of the card used, and ask them to reprint or email a tax invoice if their system supports it.

How do I resolve a charge I don’t recognize or believe is incorrect from The Ground Floor Espresso?

Start by matching the date and amount with any time you were in Brisbane’s CBD—many people forget small coffee purchases, especially when traveling or on work trips. If it still seems wrong, reach out to the café using their current phone or email (search online for “The Ground Floor Espresso Brisbane contact”) and request that they review the transaction. If they can’t find it or you suspect your card was used without permission, immediately contact your bank or card issuer to dispute the charge and consider cancelling the card.

Can I get a refund or correction if I was charged the wrong amount at The Ground Floor Espresso?

Refunds and corrections are handled directly by the café at their point‑of‑sale system. If you were accidentally overcharged or charged twice, bring or send proof such as your bank statement and any receipts so staff can verify and process a reversal or partial refund if appropriate. Keep in mind that it can take a few business days for the refunded amount to appear back in your bank or card account, depending on your financial institution.

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