The Hood

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The Hood is an independent specialty coffee shop and café on William Street in Paddington, Sydney, known for high‑quality coffee, matcha drinks, and a small but creative menu with Korean- and Japanese-influenced café dishes.

Paddington, New South Wales, Australia
instagram.com/thehoodpaddo

About The Hood

The Hood is an independent specialty coffee shop and café located on William Street in Paddington, Sydney. Known for its high‑quality espresso and filter coffee, carefully sourced beans, and expertly prepared matcha drinks, The Hood has become a local favorite for both sit‑down and takeaway orders. Alongside beverages, they offer a small but creative food menu that often includes Korean- and Japanese‑influenced café dishes, such as fusion brunch plates, rice or noodle bowls, and seasonal specials. The space caters to locals, visitors exploring William Street’s boutiques, and remote workers looking for good coffee and a relaxed atmosphere.

A charge from “THE HOOD PADDINGTON,” “THE HOOD WILLIAM ST,” or a similar description may appear on your bank or card statement when you make an in‑store purchase for coffee, food, or pastries, or when you pay for takeaway items using tap‑and‑go (Visa, Mastercard, Amex, Apple Pay, Google Pay, etc.). The amount may reflect a single visit (for example, a couple of coffees and a meal), multiple items for a group, or coffee beans and merchandise. In some cases, you may see a small pre‑authorisation or pending charge if your card was temporarily checked by their payment terminal or via a delivery platform; this is usually reversed automatically. Regular visitors may notice recurring charges on days they routinely stop by for coffee or brunch.

If you’re unsure about a charge from The Hood, start by checking the date and amount against your visit to William Street in Paddington or any takeaway/delivery orders around that time, and look for receipts in your email, payment app (e.g., Apple Pay, Google Pay), or paper receipts you may have kept. To resolve questions, you can contact The Hood directly by visiting the café during business hours or sending them a message via Instagram at instagram.com/thehoodpaddo; staff can look up transactions by date, time, and amount from their point‑of‑sale system. For incorrect charges, duplicate payments, or tip errors, bring or send a photo of your receipt or a screenshot of your bank statement so they can investigate, void a transaction if still pending, or process a refund where appropriate. For issues involving card theft or unrecognised spending, you should also contact your bank to block the card and initiate a dispute.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Hood.

  1. SQ *THE HOOD PADDO Paddington AU

Frequently Asked Questions

Why do I see a card charge from THE HOOD or THE HOOD PADDINGTON on my statement?

This charge is most likely from an in‑person purchase at The Hood café on William Street in Paddington, such as coffee, matcha drinks, a meal from their Korean/Japanese‑influenced menu, or coffee beans and merchandise. The descriptor may appear as “THE HOOD,” “THE HOOD PADDINGTON,” or similar, depending on your bank. Check the date and time against when you last visited Paddington or picked up takeaway from William Street.

What are typical amounts I might be charged by The Hood?

Common transaction sizes at The Hood range from a few dollars for a single coffee or matcha to several tens of dollars for brunch for two, food plus drinks, or coffee beans and pastries. You might also see slightly higher totals if you ordered multiple specialty drinks, added sides, or included a tip when paying by card. If the amount seems larger than expected, consider whether you paid for a group, bought retail items (like beans), or visited more than once in a day.

Can The Hood set up subscriptions or recurring charges for coffee or food?

The Hood primarily operates as a walk‑in café, and most charges are one‑time payments at the counter or table. They do not typically run traditional digital “subscriptions” like streaming services, but you may see repeated charges around the same time and day of the week if you visit regularly for your morning coffee. If you believe you’ve been set up on a recurring billing arrangement for beans or catering, contact the café directly so they can confirm and adjust or cancel any ongoing arrangement.

How can I get a copy of my receipt or check what was included in the charge from The Hood?

If you paid in person, The Hood’s staff can usually reprint or look up a receipt using the transaction date, approximate time, total amount, and the last four digits of the card. Visit the café or message them via Instagram at instagram.com/thehoodpaddo with a clear screenshot of the charge from your bank statement. If you paid through a mobile wallet (Apple Pay, Google Pay, etc.), you may also find the itemised receipt or basic transaction details directly in your wallet app.

How do I request a refund or dispute an incorrect charge from The Hood?

For suspected overcharges, duplicate payments, or mistakes (such as an incorrect tip), contact The Hood as soon as possible with your receipt or a screenshot showing the transaction. If you’re local, the fastest resolution is often to return to the café with your card and receipt so staff can review their point‑of‑sale history and, if appropriate, process a refund to the original payment method. If you can’t visit in person, send them a detailed message via Instagram or use the contact details listed in their Instagram bio; for suspected fraudulent use of your card, also notify your bank immediately to block the card and start a formal dispute.

Why do I see a small or temporarily pending charge from The Hood that later disappears?

Occasionally, a small pre‑authorisation or pending charge may appear if their payment terminal or a connected service briefly checks that your card is valid before finalising the transaction. These authorisation holds are usually reversed automatically and should disappear or be replaced by the final amount within a few business days. If a small pending charge from The Hood doesn’t clear or change to the correct amount after several days, contact both your bank and The Hood to have it reviewed.

How can I contact The Hood about a charge on my card?

You can reach The Hood by visiting the café on William Street in Paddington during their opening hours or by sending them a direct message through Instagram at instagram.com/thehoodpaddo. Their current opening hours and any additional contact details (such as a phone number or email address) are typically listed in their Instagram bio or latest posts. When you contact them, include the transaction date, exact amount, and the name that appears on your card so they can quickly locate your payment in their system.

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