The Just Group is an Australian fashion and apparel retail group that owns and operates brands including Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E across Australia and New Zealand.
The Just Group is a major Australian and New Zealand specialty fashion retailer, best known for operating apparel brands such as Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E. Through these brands, the group sells casualwear, denim, womenswear and accessories via a network of hundreds of brick‑and‑mortar stores and online channels across Australia and New Zealand.([justgroup.com.au](https://justgroup.com.au/brands?utm_source=openai)) It also issues group-wide gift cards and runs centralised online services that span multiple brands.([giftcards.justgroup.com.au](https://giftcards.justgroup.com.au/CMS/Page/corporateservices?utm_source=openai))
A card charge described as “Just group Australia” is typically associated with purchases made at one of the group’s fashion brands (such as Just Jeans, Jay Jays, Portmans, Dotti or Jacqui E) in-store or online, or with the purchase or redemption of a Just Group gift card.([justjeans.jgl.com.au](https://justjeans.jgl.com.au/shop/terms-of-use?utm_source=openai)) It may also relate to online orders processed through the central Just Group e‑commerce platform rather than appearing under the individual store brand name. In some cases, you may see the descriptor for returns processing, loyalty rewards adjustments, or other account-level transactions tied to the group rather than a single brand.
If you have questions about a “Just group Australia” charge, first check recent receipts or order confirmations from any of the group’s brands, including Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E, and compare dates and amounts.([justgroup.com.au](https://justgroup.com.au/brands?utm_source=openai)) You can usually retrieve online order details by logging into the relevant brand website’s account section or by searching your email for order confirmations from the individual brands. For unresolved issues, you can contact the specific brand’s customer service or use the contact channels listed on the Just Group corporate site; be ready with your card’s last four digits, transaction date and amount so they can quickly locate the payment.([justgroup.com.au](https://justgroup.com.au/brands?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Just Group.
Why does my bank statement say “Just group Australia” instead of Just Jeans, Jay Jays, or another brand?
The Just Group centrally processes some in‑store and online transactions, gift cards, and loyalty-related activity for its brands (Just Jeans, Jay Jays, Portmans, Dotti, Jacqui E). In those cases, your bank statement may show a generic descriptor like “Just group Australia” rather than the individual store name, even though the purchase was made at a specific brand.([justgroup.com.au](https://justgroup.com.au/brands?utm_source=openai))
What types of purchases typically create a “Just group Australia” charge?
These charges usually come from clothing or accessories purchased at Just Jeans, Jay Jays, Portmans, Dotti or Jacqui E, either in-store or via their online shops, as well as from buying or redeeming Just Group gift cards. Some online orders routed through the group’s central e‑commerce platform and certain returns or adjustments can also appear under this descriptor.([justjeans.jgl.com.au](https://justjeans.jgl.com.au/shop/terms-of-use?utm_source=openai))
How can I confirm which brand and order a Just Group charge relates to?
Start by checking your recent receipts and order confirmation emails from Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E for a matching date and amount. Then log into the relevant brand’s website account section to review order history and invoices. If you still can’t match the charge, contact that brand’s customer service with the transaction date, amount and last four digits of your card so they can locate it in their system.([help.justjeans.com.au](https://help.justjeans.com.au/hc/en-au/articles/14072274290575-How-do-I-exchange-an-item?utm_source=openai))
Does The Just Group run any recurring or subscription-style charges?
The Just Group does not generally operate subscription services like streaming or software; most charges are one‑off retail purchases of clothing or accessories. However, if you have placed online orders using partial gift cards, store credits, or participated in promotions, you may see multiple related transactions (authorizations, captures, or refunds) around the same date that can resemble recurring activity.([giftcards.justgroup.com.au](https://giftcards.justgroup.com.au/CMS/Page/corporateservices?utm_source=openai))
Can there be small temporary or duplicate-looking charges from The Just Group?
Yes. When you place an online order or use a card in-store, your bank may show an initial authorization hold from The Just Group, followed by the final posted charge. The authorization will usually drop off within a few business days. If you cancelled an order or a payment was declined, you might still see a temporary hold that later disappears without becoming a permanent charge.([en.wikipedia.org](https://en.wikipedia.org/wiki/Billing_descriptor?utm_source=openai))
How do I get a refund or dispute an incorrect Just Group charge?
If the issue relates to a specific purchase (wrong amount, returned items not credited, or a duplicate charge), contact the brand where you shopped—Just Jeans, Jay Jays, Portmans, Dotti or Jacqui E—with your receipt or order number and transaction details; refunds are processed according to that brand’s returns and exchange policy.([help.justjeans.com.au](https://help.justjeans.com.au/hc/en-au/articles/14072274290575-How-do-I-exchange-an-item?utm_source=openai)) If you cannot identify the transaction or suspect fraud, notify your card issuer immediately to initiate a dispute or block your card while they investigate.
How can I contact The Just Group about a card or online order issue?
For the fastest resolution, use the customer service contact forms or help centres on the individual brand websites (Just Jeans, Jay Jays, Portmans, Dotti, Jacqui E), which route your enquiry to the relevant team.([justgroup.com.au](https://justgroup.com.au/brands?utm_source=openai)) For broader corporate or group-level issues, you can use the contact details listed on the Just Group corporate site at justgroup.com.au, which includes head office information in Docklands, Victoria.
Why is my Just Group loyalty program changing to MYER one and could that affect charges?
Following Myer Holdings Limited’s acquisition of The Just Group, the MYER one loyalty program is being extended to brands such as Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans.([help.justjeans.com.au](https://help.justjeans.com.au/hc/en-au/articles/14038567572239-Why-is-the-Just-Shop-Rewards-Program-closing?utm_source=openai)) This may result in loyalty-related adjustments, bonus credit transactions, or reward redemptions appearing on your account around the transition, but regular purchase charges should continue to reflect the actual amounts paid for your clothing and accessories.