The Marmalade Foundation Limited

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The Marmalade Foundation Limited is an Australian charity that funds and operates Lou’s Place, a women’s crisis drop‑in centre providing safety, practical assistance, and support services for women experiencing homelessness, violence, or financial hardship.

Redfern, New South Wales, Australia
lousplace.com.au

About The Marmalade Foundation Limited

The Marmalade Foundation Limited is an Australian registered charity that funds and operates Lou’s Place, a women’s crisis drop‑in centre in inner‑Sydney. Lou’s Place provides a safe, women‑only space offering practical assistance, casework, and emotional support to women experiencing homelessness, domestic and family violence, mental health challenges, or financial hardship. Through the foundation, donations and grants are directed to services such as meals, shower and laundry facilities, case management, legal and housing referrals, and wellbeing programs. The Marmalade Foundation is based in New South Wales and operates under Australian charity and fundraising regulations.

A charge from “The Marmalade Foundation Limited” or a similar description on your bank or card statement is most commonly related to a charitable donation processed in support of Lou’s Place via lousplace.com.au, at an in‑person fundraising event, or through a workplace giving platform. This may be a one‑off donation, a recurring monthly or annual contribution you authorised, or a donation made when purchasing event tickets, raffle entries, or merchandise where payment is processed by the foundation. In some cases, you may see a small pending or temporary authorisation when you first set up a recurring donation or update your payment details, which will either settle as the donation or disappear once the bank releases the hold.

If you don’t recognise this charge, first check your email for a tax‑deductible donation receipt from Lou’s Place or The Marmalade Foundation, as well as any event confirmations around the date of the charge. If you still have questions, visit lousplace.com.au and use the contact details or enquiry form to reach their team with your full name, the exact amount, date of the charge, and the last four digits of the card used so they can look it up. Common issues—such as forgotten recurring donations, duplicate payments, or donations made in someone else’s name—are usually resolved by confirming your donor record, adjusting or cancelling future donations, and, where appropriate, arranging a refund for mistaken or unauthorised transactions in line with their fundraising and refund practices.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Marmalade Foundation Limited.

  1. THE MARMALADE FOUNDA\182 VICTORIA ST\POT

Frequently Asked Questions

Why was I charged by The Marmalade Foundation Limited when I thought I made a donation to Lou’s Place?

The Marmalade Foundation Limited is the registered charity that funds and operates Lou’s Place, so donations and event payments are typically processed in the foundation’s name. That’s why your statement may show “The Marmalade Foundation Limited” (or a shortened variation) instead of “Lou’s Place.” Your email receipt or confirmation should reference Lou’s Place and will usually note that the payment was processed by The Marmalade Foundation.

Is this a one‑off donation or a recurring monthly charge?

The Marmalade Foundation offers both one‑off and recurring donation options, including monthly and sometimes annual giving. If you see the *same amount* appearing on or around the same date each month, it is likely a recurring donation you authorised online or via a form at an event. You can confirm this by checking your donation confirmation emails or by contacting the foundation with the date and amount so they can tell you if a recurring schedule is set up on your donor record.

How do I change or cancel my recurring donation to The Marmalade Foundation / Lou’s Place?

To change, pause, or cancel a recurring donation, go to lousplace.com.au and use the contact form or listed contact details to request an update to your regular gift. Include your full name, email address used when you set up the donation, the last four digits of the card, and the usual donation amount so they can locate your record. You can typically adjust the amount, change the billing date, switch payment methods, or stop the donation entirely, with changes usually taking effect from the next billing cycle.

How can I request a refund for a mistaken or duplicate donation?

If you believe you’ve been charged in error, made a duplicate donation, or did not intend to authorise a recurring gift, contact The Marmalade Foundation directly via the details on lousplace.com.au as soon as possible. Provide a copy or screenshot of the bank transaction, including date, amount, and reference, as well as any donation receipt you received. The charity can review the transaction and, where appropriate and in line with their donation and refund practices, arrange a reversal or refund for mistaken or unauthorised payments.

Why do I see a small or ‘pending’ charge from The Marmalade Foundation Limited?

When you first set up or update a donation, your bank or card issuer may place a temporary authorisation hold to verify the card details. This can appear as a small or pending charge in the name of The Marmalade Foundation Limited, and it may not match the final donation amount. These holds are normally released automatically within a few days or convert into the confirmed donation once the transaction is fully processed.

What amounts are commonly charged by The Marmalade Foundation / Lou’s Place?

Donation amounts vary because donors usually choose their own level of support—many people give standard rounded amounts (for example, set monthly figures or whole‑dollar one‑off gifts), and event tickets or raffles will have set prices advertised at the time of purchase. If you’re unsure whether an amount matches something you authorised, compare the charge to any recent donations, event tickets, or fundraising activities you participated in for Lou’s Place. The foundation can confirm the purpose of a specific amount if you contact them with transaction details.

How can I get a copy of my tax receipt for a donation to The Marmalade Foundation?

Tax receipts are usually emailed to the address you provided when making your donation or buying event tickets that include a deductible component. Check your email (including spam or promotions folders) around the date of the charge for a receipt from Lou’s Place or The Marmalade Foundation Limited. If you can’t find it, contact them via lousplace.com.au with your name, email, date and amount of the donation so they can resend or issue a replacement receipt.

What should I do if I don’t recognise a charge from The Marmalade Foundation Limited at all?

First, ask family members or colleagues with access to the same card or account whether they made a donation or bought tickets to a Lou’s Place fundraising event. If no one recognises it, contact The Marmalade Foundation using the details on lousplace.com.au with the exact transaction date, amount, and the name printed on the card so they can search their records and confirm who authorised it. If they cannot locate a matching, legitimate donation and you still suspect fraud, report the transaction to your bank or card issuer for further investigation and possible chargeback.

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