The Occidental Hotel

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The Occidental Hotel is a historic Sydney CBD pub offering bars, bistro-style dining, and event spaces in a heritage building.

Sydney, NSW, Australia
theoccidental.com.au

About The Occidental Hotel

The Occidental Hotel is a historic corner pub located in the heart of Sydney’s CBD, known for its classic heritage façade, traditional bar areas, and relaxed bistro-style dining. The venue typically features multiple levels or spaces, including a public bar, dining areas serving modern pub classics, and function or event rooms that can be booked for corporate gatherings, parties, and group events. As a busy city pub, The Occidental Hotel caters to office workers, visitors, and locals with meals, drinks, and event packages throughout the week.

A charge from “The Occidental Hotel,” “Occidental Hotel Sydney,” or a similar billing descriptor on your bank or card statement usually relates to an in-venue purchase at the bar or bistro, such as food, drinks, or a bar tab. You might also see a charge linked to a function booking deposit, pre-paid event package, or group dining reservation. In some cases, the venue or your bank may place a temporary pre-authorisation hold (often a round amount like AUD $50–$200) when you open a bar tab, provide a card for security, or book a large group event; this hold is normally adjusted or released once the final bill is settled.

If you’re unsure about a charge from The Occidental Hotel, start by checking the date and amount against any recent visits to Sydney’s CBD, work functions, or social events you attended at a pub. Look for receipts in your email (if you requested an emailed tax invoice) or in your wallet, and check with anyone who might have used your card for a group payment. To resolve questions, contact the venue directly via the details on their website (theoccidental.com.au) or by phoning during trading hours, and provide the exact transaction date, amount, and the last four digits of your card so staff can look up your bill. Common issues—such as duplicated charges, unadjusted pre-authorisation holds, or confusion over split bills—are usually resolved by the venue issuing a corrected charge or refund, or by confirming the final bar or food tab total with you and, if needed, your bank.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Occidental Hotel.

  1. THE OCCIDENTAL HOTEL SYDNEY AU
  2. THE OCCIDENTAL HOTEL SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from The Occidental Hotel on my bank statement?

A charge from The Occidental Hotel typically comes from an in-person purchase at their Sydney CBD pub, such as drinks at the bar, a meal in the bistro, or settling a bar tab. It can also be related to a function or group booking where your card was used to pay a deposit or final balance. Review your recent visits to the CBD, work events, or social gatherings that may have taken place at a heritage pub on York/Clarence/near Wynyard to see if this matches your activity.

What are common amounts I might be charged by The Occidental Hotel?

Common transaction amounts are usually round figures reflecting pub and bistro pricing—such as AUD $20–$40 for a quick meal and drink, $60–$150 for a small group bar tab or dinner, and higher totals for large group bookings or function packages. You may also see round pre-authorisation amounts like $50, $100, or $200 when opening a bar tab or securing a function. The exact total will depend on what you ordered, any specials or packages, and whether you covered a group bill.

Why do I see a pending or temporary charge from The Occidental Hotel for a round amount?

A pending or temporary charge (often $50–$200) is usually a pre-authorisation hold placed when you open a bar tab, provide your card behind the bar, or book an event with a card guarantee. This hold allows the venue to confirm your card is valid and is typically adjusted to the final spend or released once the bill is closed. If the final payment was taken on the same card, you should see the pending hold drop off automatically within a few business days, depending on your bank.

How can I get a copy of my receipt or tax invoice from The Occidental Hotel?

If you requested an emailed receipt at the time of payment, search your inbox (including spam) for “Occidental Hotel” or theoccidental.com.au. If you didn’t receive or keep a receipt, contact the venue via the contact details on their website and provide the transaction date, approximate time, amount, and the last four digits of your card. Staff can usually locate your bill in their point-of-sale system and send a copy tax invoice for your records or expense claims.

How do I dispute a charge or request a refund from The Occidental Hotel?

First, contact The Occidental Hotel directly and explain the issue—such as being charged twice, an incorrect amount, or a bar tab not closed correctly. Provide your receipt if you have it, or details like date, time, card type, and amount so they can investigate. If the venue confirms an error, they can process a refund or adjustment back to your card; refunds can take a few business days to appear. If you cannot resolve the matter with the venue, you may then contact your bank to raise a dispute, but banks often ask whether you attempted to resolve it with the merchant first.

Can I cancel or change a function booking or event deposit at The Occidental Hotel?

Function bookings and event deposits at The Occidental Hotel are subject to the venue’s function terms and conditions, which typically outline cancellation deadlines and refund or credit policies. If you need to cancel or change a booking, contact the venue’s events or functions team using the details on theoccidental.com.au as early as possible. Depending on notice provided and the specific agreement, your deposit may be refundable, partially refundable, or held as a credit for a future date.

How do I contact The Occidental Hotel about a mystery charge?

Visit theoccidental.com.au and use the listed phone number or contact form to reach the venue, ideally during business hours when bar or management staff can access the payment system. When you call or write, include the transaction date, amount, whether it’s a pending or posted charge, and the last four digits of your card. Having a screenshot of your statement handy can help staff quickly identify the transaction and explain what it relates to.

Why is the name on my statement slightly different from 'The Occidental Hotel'?

Some banks display an abbreviated or processor-based description, so your statement might show variations like “Occidental Hotel Syd,” “Occidental Bar,” or include additional codes from their payment provider. These variations still refer to the same venue in Sydney’s CBD. If the date and amount line up with a visit to a heritage pub in that area, it is likely this merchant; if you’re uncertain, contact the venue with the exact descriptor so they can confirm the transaction.

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