The Star

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The Star is a major casino and entertainment complex in Sydney offering gaming, hotels, dining, bars, and live entertainment.

Brisbane, Queensland, Australia
star.com.au
Owned by The Star Entertainment Group

About The Star

The Star is a major casino and entertainment destination operated by The Star Entertainment Group, with a large integrated resort now open in Brisbane, Queensland, Australia (part of the Queen’s Wharf Brisbane precinct). The complex typically includes a casino with table games and electronic gaming machines, luxury and mid‑range hotel accommodation, multiple restaurants and bars, event spaces, and live entertainment options. Guests may spend money here on gaming, hotel stays, restaurant and bar tabs, spa services (where available), show tickets, parking, and gift cards, as well as online deposits to gaming or loyalty accounts linked to the property.

A charge from “THE STAR” or a similar descriptor on your bank or credit card statement is usually related to in‑person spending at the Brisbane casino and resort (e.g., hotel room charges, dining, bar purchases, valet or parking) or a deposit/prepayment linked to a booking or gaming account. You might see charges for a hotel stay where restaurant, minibar, and spa charges were posted to your room, or for show and event tickets purchased in advance. It’s also common to see temporary authorization holds for security deposits on hotel rooms, credit card pre‑authorizations at bars or restaurants, or verification holds when a card is presented at check‑in; these can appear as pending charges that later adjust to the final amount or disappear once released.

To verify a charge from The Star, start by matching the transaction date and amount with any recent visits to The Star Brisbane or related bookings (hotel confirmations, restaurant reservations, event tickets, or parking receipts). Check your email for booking confirmations from star.com.au and any receipts sent digitally, and review any hotel folios you received at checkout. If you still have questions, contact The Star’s Brisbane customer service or hotel reception directly using the contact details on star.com.au, providing the date, exact amount, and the last four digits of the card used so they can locate the transaction. Common billing issues—such as duplicate charges, pending security deposits not yet reversed, or bar/restaurant tips not reflected in the initial authorization—are usually resolved by the property’s accounts or front‑desk team, who can issue adjustments or clarifications as needed.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Star.

  1. THE STAR PTY LIMITED PYRMONT AU
  2. THE STAR PTY LIMITED PYRMONT AUS

Frequently Asked Questions

Why do I see a charge from THE STAR on my bank statement when I only stayed at the hotel?

When you stay at The Star Brisbane, many on‑site expenses (such as dining, bar tabs, minibar, room service, and parking) can be charged back to your room and then appear as a single combined hotel charge at checkout. The final transaction on your card is typically the total of your room rate, taxes/fees, and any incidental charges posted to the room. Review your hotel folio or emailed invoice to see a breakdown of all items included in that total amount.

Why is there a larger pending amount from The Star than what I actually spent?

The Star often places a temporary pre‑authorization hold on your card at hotel check‑in or when you open a bar or restaurant tab to cover expected charges and incidentals. This pending amount can be higher than your final spend, but once the bill is settled, the hold is adjusted to the actual charge and any unused portion is released by your bank. Depending on your bank, this release can take several business days to fully disappear from your online statement.

Can The Star charge my card after I’ve checked out of the hotel?

Yes, additional charges can be processed after checkout if late‑posted items are added to your folio, such as minibar consumption recorded after room inspection, room service not yet entered at the time of checkout, or parking and damage/cleaning fees where applicable. These will appear as a new charge from The Star on your statement. If you believe a post‑stay charge is incorrect, contact the hotel directly with your stay dates and booking reference to request an itemized folio review.

How can I get a copy of my receipt or hotel folio for a charge from The Star?

You can usually retrieve a copy of your bill by contacting The Star Brisbane hotel or customer service using the details on star.com.au, providing your full name, stay dates, and the email used for your booking. Many bookings made directly through star.com.au include an emailed confirmation and checkout folio, so check your inbox and spam/junk folders first. If you booked through a third‑party site, you may also find invoices or folios in your travel provider’s app or website.

What kinds of purchases typically result in charges from The Star besides hotel stays?

Common non‑hotel charges include dining at The Star’s restaurants, drinks at bars or clubs within the complex, event or show tickets, spa or wellness services (where offered), and parking or valet fees. You might also see charges related to deposits for event bookings or function spaces. If you have a loyalty or membership card linked to The Star, any spend charged to that profile may still post to your card as a “THE STAR” transaction.

Why do I see multiple smaller charges from The Star on the same day?

Multiple same‑day charges usually mean you paid separately at different outlets inside The Star—such as one transaction at a restaurant, another at a bar, and a third at a retail or entertainment venue. In some cases, a temporary authorization (for a bar tab or pre‑payment) may be followed by the final charge once the bill is closed. Check individual receipts from that visit, and if amounts don’t match, contact The Star with the exact times and totals shown on your statement.

How do I dispute or query a charge from The Star that I don’t recognize?

First, check whether a family member, partner, or colleague used your card at The Star Brisbane, or if the date aligns with travel or business expenses you may have forgotten. If you still don’t recognize the transaction, contact The Star via the customer service or hotel reception details on star.com.au and ask them to look up the charge using the transaction date, amount, and card details (last four digits). If they cannot locate or verify the transaction as legitimate, contact your bank or card issuer to raise a formal dispute or fraud claim.

Can I get a refund from The Star if I was charged incorrectly?

If The Star confirms that you were overcharged or billed in error—for example, a duplicate transaction or an item mistakenly applied to your folio—they can typically process a refund or adjustment back to the original payment method. Refund processing times vary by bank, but it may take several business days for the credit to appear on your statement. Always ask for written confirmation (email or receipt) of any agreed refund for your records.

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