The Sussex Hotel

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The Sussex Hotel is a heritage-listed multi-level pub in Sydney’s CBD featuring a public bar, large beer garden, rooftop bar and dining spaces offering pub fare, Thai cuisine and cocktails.

Sydney, New South Wales, Australia
thesussexhotel.com.au
Owned by Sonenco Hotels

About The Sussex Hotel

The Sussex Hotel is a heritage-listed, multi-level pub located in the heart of Sydney’s CBD, New South Wales, Australia. It features a classic public bar, a spacious beer garden, a rooftop bar, and various indoor and outdoor dining spaces. The venue serves a mix of modern pub fare and Thai cuisine, complemented by a full bar offering tap beers, wine, cocktails, and non-alcoholic drinks. The Sussex Hotel also caters to group bookings, corporate functions, and private events, with food and beverage packages available on request.

A charge from “THE SUSSEX HOTEL”, “SUSSEX HOTEL SYDNEY”, or a similar descriptor on your bank or card statement usually relates to an in-venue purchase such as drinks at the bar, a meal, a bar tab, a function or event package, or a room/area booking deposit. Charges are typically one-time, taken at the point of sale when you tap, insert, or swipe your card, or when you settle a bar tab opened behind the bar. In some cases, you may see a pre-authorisation (a temporary hold) if you left a card behind to secure a tab or function; this may show as “pending” before converting to the final amount or dropping off if unused.

If you’re unsure about a Sussex Hotel charge, first check your calendar, messages, and receipts around the transaction date for any visit to the venue, after-work drinks, work functions, or group dinners. Look for an emailed tax invoice or EFTPOS receipt you may have received at the bar or when paying for a booking. To resolve questions, contact the venue directly using the details on thesussexhotel.com.au or call during trading hours and provide the exact amount, date, and the last four digits of your card so staff can look up the transaction. Common issues—such as split bills, bar tabs settled on the wrong card, or mistaken duplicate charges—are usually resolved by the venue issuing a corrected charge or refund through their point-of-sale system once verified.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Sussex Hotel.

  1. THE SUSSEX HOTEL SYDNEY AU

Frequently Asked Questions

Why do I see a charge from THE SUSSEX HOTEL on my card when I don’t remember paying there?

Most Sussex Hotel charges come from in-person visits for drinks, meals, or events—often after-work drinks, Friday knock-offs, or group dinners that can be easy to forget. Check if you attended a work function, birthday, or group booking where a shared bar tab or food bill was settled on your card. Also consider if a friend, colleague, or organiser used your card to open a tab, then closed the entire bill to that same card at the end of the night.

What are typical amounts I might be charged by The Sussex Hotel?

Common Sussex Hotel charges range from small transactions (one or two drinks or a quick meal) to larger amounts for group tabs or function packages. It’s normal to see totals that include a mix of food, Thai dishes, cocktails, and bottled or tap drinks on a single bill. Larger amounts may indicate a group bar tab, catered function, or pre-ordered platter or package rather than an individual meal.

Does The Sussex Hotel use pre-authorisation holds for bar tabs or bookings?

Yes. If you open a bar tab with your card or provide card details to secure a booking or function, The Sussex Hotel may place a pre-authorisation hold. This can appear as a “pending” charge on your statement, often for a rounded amount. Once the tab is closed and the final bill is processed, the actual charge will post and the unused hold (if any) will automatically drop off, usually within a few business days depending on your bank.

How can I get a copy of my receipt or tax invoice from The Sussex Hotel?

If you paid at the venue, staff may have offered a printed EFTPOS receipt at the time of purchase, and for functions they can usually email a tax invoice. If you no longer have it, contact The Sussex Hotel using the details on thesussexhotel.com.au with the date, approximate time, exact amount, and last four digits of your card. They can normally search their point-of-sale records and email you a copy if the transaction is located.

How do I dispute or query a charge from The Sussex Hotel?

Start by contacting The Sussex Hotel directly, ideally by phone during opening hours, and provide the transaction date, amount, and the last four digits of your card so they can investigate. If the charge is found to be an error—such as a mixed-up card when closing a tab—the venue can reverse or refund the transaction through their payment system. If you can’t resolve it with the venue, speak with your bank or card issuer about raising a formal dispute or chargeback.

Can I get a refund if I was charged twice at The Sussex Hotel?

If you believe you were charged twice for the same purchase, contact the venue as soon as possible with screenshots or statements showing both charges. Staff can check their till and EFTPOS records to confirm whether a duplicate transaction occurred. When a duplicate is verified, The Sussex Hotel can process a refund back to the original payment method; the time it takes to appear in your account depends on your bank.

I see a higher amount than expected from The Sussex Hotel—could this be a bar tab?

Yes. Larger charges often come from bar tabs that were opened with a card and then closed in full at the end of the visit, including all rounds of drinks, food orders, and possibly service items like shared platters. If several people were ordering on a single tab, the final total may be higher than an individual bill. Ask friends or colleagues if they were adding to your tab, and contact the venue if you need a detailed breakdown.

How can I contact The Sussex Hotel about a billing or card charge issue?

Visit thesussexhotel.com.au for current contact details, including phone number and email for general or function enquiries. Calling during trading hours is usually the fastest way to resolve a billing question, as staff can check EFTPOS terminals and point-of-sale records while you’re on the line. When you contact them, have your statement handy with the charge amount, date, and the last four digits of your card so they can quickly locate the transaction.

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