The Wiltern

Entertainment70% confidence

The Wiltern is a historic live music and events venue in Los Angeles, California, hosting concerts, comedy shows, and other performances.

Los Angeles, CA
wiltern.com
Owned by Live Nation Entertainment

About The Wiltern

The Wiltern is an iconic Art Deco theater and live performance venue located at the corner of Wilshire Boulevard and Western Avenue in Los Angeles, California. Opened in 1931 and now operated as a modern concert hall, it hosts a wide range of events including rock, pop, metal, indie, and hip-hop concerts, as well as comedy, film screenings, and special events. The venue is known for its striking architecture and mid-sized capacity, making it a popular stop for national tours and one-off shows alike. ([wiltern.com](https://www.wiltern.com/?utm_source=openai))

A charge from “Wiltern retail Culver City” on a card statement is likely related to a purchase made at The Wiltern during an event, such as tickets bought at the box office, merchandise, food and beverages, or other in-venue retail sales. Card processors and banks sometimes append a generic merchant category like “retail” and may show a nearby or default city name that doesn’t exactly match the venue’s true neighborhood, which can result in descriptors that mention Culver City even though The Wiltern itself is in Los Angeles (Koreatown/Wilshire Center). If you attended a concert, comedy show, or bought tickets or merch around the date of the charge, it is probably tied to that visit. ([yelp.com](https://www.yelp.com/biz/the-wiltern-los-angeles?utm_source=openai))

To verify or resolve questions about the charge, check your event tickets (email confirmations from the ticketing platform, often Ticketmaster/Live Nation) and any receipts from concessions or merchandise stands at the show. You can also compare the transaction date and amount with the date you attended The Wiltern. For billing issues, start with the ticketing provider listed on your ticket confirmation; they typically handle refunds, exchanges, and disputed charges for events at The Wiltern. If you still have questions, contacting your card issuer to confirm the merchant ID, date, and any associated authorization holds can help clarify whether the charge is legitimate or should be disputed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Wiltern.

  1. Wiltern retail Culver City

Frequently Asked Questions

Why does my statement show “Wiltern retail Culver City” when the venue is in Los Angeles?

Card networks and processors sometimes use generic or regional place names and merchant category labels. The Wiltern is in Los Angeles (Koreatown/Wilshire Center), but your bank may display a descriptor like “retail Culver City” for back-end routing reasons. If the date and amount line up with a visit to The Wiltern or ticket purchase, it is most likely the same venue.

What kinds of purchases at The Wiltern typically show up as card charges?

Charges can come from box office ticket purchases, event-day ticket upgrades, merchandise (T‑shirts, posters, vinyl, etc.), and food or beverages bought at concession stands. All of these may appear with a similar “Wiltern” or “Wiltern retail” descriptor on your statement.

How can I confirm that a Wiltern charge matches my tickets?

Search your email for ticket confirmations for a show at The Wiltern around the date of the charge and compare the total (including fees) with the transaction amount. If you bought tickets at the box office, check any paper receipt or your bank’s pending vs. posted transaction history for matching dates and amounts.

Who do I contact if I need a refund or have a billing issue for a Wiltern event?

For most events, refunds, exchanges, and billing issues are handled by the ticketing company listed on your order confirmation (often Ticketmaster/Live Nation). Log into your account on their site or app, locate the order, and use the help or contact options there. If the charge relates to in-venue concessions or merch, your card issuer can help you file a dispute if you were charged incorrectly and cannot resolve it directly with the venue on the day of the show.

Can The Wiltern place temporary authorization holds on my card?

Yes. If you open a tab at the bar or order concessions, the payment system may place a temporary authorization hold that is higher than your initial order to ensure funds are available. The final amount should adjust to your actual purchases when the transaction posts; any excess hold should disappear in a few days.

Why is the Wiltern charge amount slightly higher than the ticket price I remember?

Ticket purchases usually include service fees, facility charges, and sometimes taxes that increase the final total beyond the base ticket price. Additionally, if you bought tickets plus merch or parking in a single transaction, they may be combined into one Wiltern-related charge on your statement.

How can I get an itemized receipt for a purchase I made at The Wiltern?

For tickets bought online, log into your ticketing account (e.g., Ticketmaster/Live Nation) to view your order history and receipts. For in-venue purchases, you generally must request a printed or emailed receipt at the time of purchase; if you no longer have it, you may need to work with your card issuer by providing the date, time window, and amount of the charge.

What should I do if I don’t recognize a Wiltern charge at all?

First, check with anyone else who may use the card or was with you—friends or family might have used your card at a show. If no one recognizes the transaction, contact your bank or card issuer immediately to review the details. They can confirm the merchant ID, check for other suspicious activity, and, if needed, block the card and start a dispute or fraud investigation.

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