Question 1

Why do I see a charge from THE WINE CELLAR on my card?

Accepted Answer

This charge usually comes from purchases made at The Wine Cellar bar in the basement of St Kevin’s Arcade on Karangahape Road—typically drinks, snacks, or a door charge for a gig. It can also reflect an open bar tab you started and settled at the end of the night. Check the date and time of the charge and compare it with any night out in central Auckland, especially if you attended a live music show on K Road.

Question 2

Why is the Wine Cellar amount higher than I expected?

Accepted Answer

The total may include multiple rounds of drinks added to an open tab, a cover charge for a show, or drinks purchased for a group under one card. Service on busy gig nights can mean several small orders are combined into a single final transaction when your tab is closed. Review any paper receipt you received or your digital wallet notifications to see the itemized total, and contact the bar directly if something still looks off.

Question 3

Does The Wine Cellar offer tabs, and how do they show up on my statement?

Accepted Answer

Yes, The Wine Cellar commonly runs open tabs: staff will usually hold your card or start a digital tab, then add drinks throughout the night and process one final payment when you close out. On your statement, you’ll normally see just the final total as a single charge dated when the tab was closed. Some banks may show an initial small authorization or a provisional amount that later updates to the final figure once the tab is settled.

Question 4

Can The Wine Cellar place authorization holds or pending charges on my card?

Accepted Answer

In some cases, their payment system may place a temporary authorization when your card is first swiped or a tab is opened, to confirm the card is valid. This can appear as a pending charge, sometimes with a round or slightly different amount than the final bill. The hold is automatically adjusted or released when the final transaction is processed, typically within a few business days depending on your bank.

Question 5

I was charged by The Wine Cellar but don’t remember going—what should I do?

Accepted Answer

First, check the transaction date, time, and location, and think about any nights out on Karangahape Road, shows at St Kevin’s Arcade, or group events where someone might have used your card for a round. Ask friends you were with if they recall visiting The Wine Cellar that evening, and look for photos, calendar entries, or rideshare receipts from the same time. If you still don’t recognize the charge, contact The Wine Cellar using the phone or email on their Google listing with the date and amount, and if necessary notify your bank to investigate potential unauthorized use.

Question 6

How do I get a receipt or check what was included in my Wine Cellar bill?

Accepted Answer

If you paid at the bar, you may have been offered a printed receipt at the time of payment; check your wallet, email, or digital wallet for any records from that night. If you no longer have the receipt, contact The Wine Cellar directly and provide the exact transaction date, approximate time, last four digits of your card, and the amount so they can look up the sale in their point-of-sale system. Note that detailed itemization may only be available for a limited period, depending on how long they retain transaction logs.

Question 7

Can I get a refund or correction for a mistaken charge from The Wine Cellar?

Accepted Answer

If you believe you were overcharged (for example, a tab wasn’t closed correctly or items were added in error), reach out to The Wine Cellar as soon as possible with all relevant details: transaction amount, date, time, and card type. They can review the till records and, if a genuine mistake is found, they may process a partial or full refund back to your card. If you cannot resolve it directly or suspect fraud, contact your bank to dispute the charge and request a chargeback investigation.

Question 8

How can I contact The Wine Cellar about a charge on my statement?

Accepted Answer

You can find their current contact details—such as phone number, address, and any listed email—on their Google Business profile or via their website at the-wine-cellar-live-music-venue.business.site. When you reach out, include the date, exact amount, and how the charge appears on your statement so staff can locate the transaction efficiently. It’s best to contact them outside of peak gig hours, when bar staff are more available to help with billing questions.

The Wine Cellar

About The Wine Cellar

Bank Statement Variations

Frequently Asked Questions