Question 1

Why does my statement show “STLBV - 360 Bar - HI” instead of “Three Sixty”?

Accepted Answer

The descriptor “STLBV - 360 Bar - HI” reflects Hilton’s property code for Hilton St. Louis at the Ballpark (STLBV) and an internal label for the rooftop 360 bar, which is branded to guests as Three Sixty. The charge is still from the Three Sixty rooftop bar located atop Hilton St. Louis at the Ballpark.

Question 2

What types of purchases typically generate a charge from Three Sixty?

Accepted Answer

Most charges from Three Sixty come from bar tabs for cocktails, wine, beer, and bar bites, or from food and drink ordered during events. If you stayed at Hilton St. Louis at the Ballpark, bar charges may also appear as part of your room folio if you chose to bill them to your room.([360-stl.com](https://www.360-stl.com/downtown/about-us/?utm_source=openai))

Question 3

Does Three Sixty have a cover charge or minimum spend that could appear on my card?

Accepted Answer

Depending on events, holidays, or peak game days, Three Sixty may apply a cover charge or special event pricing, which would appear as a single bar charge on your card. Reviewing your visit date—especially around Cardinals home games or special rooftop events—can help you match the amount to the occasion.([tripadvisor.com](https://www.tripadvisor.com/Restaurant_Review-g44881-d2374667-Reviews-Three_Sixty-Saint_Louis_Missouri.html?utm_source=openai))

Question 4

How can I get an itemized receipt for my Three Sixty charge?

Accepted Answer

To request an itemized receipt, contact Hilton St. Louis at the Ballpark and ask for the food and beverage or accounting department, referencing the date, approximate time, and amount of the charge, along with the last four digits of your card. If you were a hotel guest, you can also request a copy of your final folio, which will list any Three Sixty bar charges.

Question 5

Can I dispute a Three Sixty charge if I don’t recognize it?

Accepted Answer

If you do not recognize a Three Sixty charge, first verify whether anyone on your trip could have used your card or signed a bar tab to your room. If it still looks unfamiliar, contact Hilton St. Louis at the Ballpark or Three Sixty to check their records, then notify your card issuer to open a dispute and flag the transaction as potentially unauthorized.

Question 6

Does Three Sixty place temporary holds or preauthorizations on cards?

Accepted Answer

Like many bars and hotel venues, Three Sixty or Hilton’s point‑of‑sale system may run a temporary preauthorization on your card when you open a tab or charge to your room. This hold can be higher than your final bill but should adjust to the actual amount or fall off within a few business days, depending on your bank’s policies.

Question 7

How do I contact Three Sixty about a billing question?

Accepted Answer

You can reach Three Sixty through the contact details on their website 360-stl.com or by calling Hilton St. Louis at the Ballpark and asking to be connected to the rooftop bar or the food and beverage office. Provide the transaction date, amount, and the name on the card so staff can look up your check.([360-stl.com](https://www.360-stl.com/downtown/?utm_source=openai))

Question 8

If I attended a private event at Three Sixty, how might the charge appear?

Accepted Answer

Charges from private events at Three Sixty—such as buyouts, hosted receptions, or corporate functions—may appear as a single large bar or banquet charge tied to the Hilton St. Louis at the Ballpark property code. Event organizers can request detailed invoices from the venue’s sales or events team if they need itemization for expense reporting or reimbursement.

Three Sixty

About Three Sixty

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