About TicketSmarter
TicketSmarter is a secondary ticket marketplace that facilitates the purchase and resale of tickets for live events, including professional and college sports, concerts, theater productions, and other entertainment experiences across the United States. The platform partners with various teams, venues, and organizations to provide digital and, in some cases, physical tickets, often as an alternative source when primary tickets are sold out or when buyers are seeking specific seats.
A TicketSmarter charge on your card statement typically appears after you purchase tickets through ticketsmarter.com or via a partner site that uses TicketSmarter’s checkout. Charges may include the ticket price, service fees, delivery fees, and in some cases order processing or protection options. If you attempted a purchase that failed or was modified, you may also see pending authorizations that later drop off.
If you have questions about a TicketSmarter charge, start by checking your email for an order confirmation from TicketSmarter and reviewing your account order history on their website. Compare the date and amount of the charge to your recent ticket purchases. If something doesn’t match, contact TicketSmarter customer support using the contact information on their site, referencing your order number and the exact amount charged. For disputes or suspected fraud, you can also contact your bank, but it’s usually best to speak with TicketSmarter first to clarify the nature of the transaction or request refunds or adjustments when permitted by their policies.