Tim Hortons

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Tim Hortons is a Canadian multinational coffeehouse and restaurant chain known for its coffee, doughnuts, baked goods, and quick-service breakfast and lunch items.

Toronto, Ontario, Canada
timhortons.com
Owned by Restaurant Brands International

About Tim Hortons

Tim Hortons is a Canadian multinational coffeehouse and quick-service restaurant chain headquartered in Toronto, Ontario. Known for its brewed coffee, espresso beverages, doughnuts, Timbits, and baked goods, it also serves breakfast sandwiches, wraps, soups, and lunch items. Customers can order in-store, at the drive-thru, via the Tim Hortons mobile app, or through third‑party delivery services in many regions. The brand operates thousands of locations across Canada and in select international markets.

A Tim Hortons charge may appear on your bank or card statement after you make a purchase at a restaurant, place a mobile order through the Tim Hortons app, reload a Tim Card/gift card, or order delivery. Charges can reflect one-time purchases (e.g., coffee and a sandwich), digital orders (often showing the city or restaurant number), or pre-authorizations for certain payment methods. You may also see separate charges when tipping, when a pending authorization settles for the final amount, or when a foreign currency conversion is applied if you used your card outside your home country.

If you’re unsure about a Tim Hortons charge, start by checking recent in‑person visits, mobile app orders, or delivery orders around the date of the transaction. Review your email or app order history and any Tim Card reloads, and compare the exact amount and location on your statement. To resolve questions, you can contact the restaurant listed on the receipt, use the “Contact Us” form or customer support details at timhortons.com, or reach out through the Tim Hortons app support section. For issues like duplicate charges, incorrect amounts, or disputes, gather your receipt or order number before contacting support, and if you still can’t identify the transaction, speak with your bank or card issuer about disputing or blocking further charges.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tim Hortons.

  1. TIM HORTONS #0654 SHAREWOOD PAR CAN
  2. TIM HORTONS #3480 WATERLOO CAN
  3. TIM HORTONS #5794 BARRIE CAN

Frequently Asked Questions

Why do I see a Tim Hortons charge on my statement when I only remember a small purchase?

Many Tim Hortons transactions are low amounts (for example, a coffee and snack can range from roughly $3–$10 before tax), but the final charge can be slightly higher due to taxes or tips. If you ordered for multiple people or added a tip at the terminal or in the app, the final settled amount may exceed what you recall. Check your receipt or the Tim Hortons app order history for the detailed breakdown of items, tax, and gratuity.

Why do I see a pending or temporary Tim Hortons charge that later changes or disappears?

Some banks show a temporary authorization when you pay with a debit or credit card, especially for contactless or mobile app payments. This pending amount may appear slightly different from the final total until the transaction fully settles, usually within a few business days. In most cases, the temporary charge will be replaced by the final amount shown on your receipt; if a pending charge does not clear or is duplicated, contact your bank and Tim Hortons customer service with the date and amount.

Can Tim Hortons charges be recurring or subscription-based?

Tim Hortons does not typically offer traditional monthly subscriptions that auto-bill your card in the way streaming services do. However, you might see multiple similar charges if you visit frequently, place app orders on a regular schedule (such as weekday mornings), or reload a Tim Card/gift card often. If you use a saved card in the app, each order or reload is processed as a separate transaction and will appear individually on your statement.

How do I get a receipt or view my Tim Hortons order history for a charge I don’t recognize?

For in-restaurant or drive-thru purchases, the paper receipt you received at the time of purchase is the best record of the transaction. For mobile orders, open the Tim Hortons app and check your “Orders” or “Order History” section for itemized details, dates, and amounts. If you can’t find the receipt, contact the specific restaurant location (if identifiable from your statement) or use the contact form at timhortons.com with the date, amount, and last four digits of your card so support can help look up the transaction.

How do I resolve an incorrect Tim Hortons charge or request a refund?

If you were charged the wrong amount, billed twice, or had an issue with your order, start by contacting the restaurant that fulfilled the transaction—most billing adjustments and refunds are handled at store level with your receipt. For app orders, you can report an issue through the Tim Hortons app or via the support section at timhortons.com, providing your order number, date, and a brief description of the problem. If the charge came through a delivery partner (such as Uber Eats, DoorDash, or similar), you’ll generally need to request adjustments or refunds directly through that delivery app.

What are common Tim Hortons charge amounts, and why do they vary?

Tim Hortons is a quick-service restaurant, so charges can range from a few dollars for a single drink or Timbits to $20 or more for multiple meals or group orders. The total will vary depending on size upgrades, specialty beverages (like espresso-based drinks), combo meals, and any added bakery items. Taxes, tips, and currency conversion (if you’re using a foreign card in Canada or another country) can also change the final amount compared to the menu price you recall.

Why does the Tim Hortons charge show a different city or store number than my usual location?

Your statement descriptor is often based on the specific franchise location where the payment was processed, and may display the store number or a nearby city where the merchant account is registered. If you stopped at a Tim Hortons while traveling, at a gas station location, or in a different neighborhood, the city on your statement may differ from your home address. Review your recent travel or commuting routes and check whether the date and amount align with a quick stop you might have forgotten.

How can I contact Tim Hortons about a charge I don’t recognize?

Visit timhortons.com and use the “Contact Us” or “Customer Care” section to submit a detailed inquiry, including the date, amount, and any reference number from your statement. If you know which restaurant you visited, you can also call or visit that location directly with your card and receipt to discuss adjustments. For app-related billing questions, you can reach support through the Tim Hortons mobile app help section; if the transaction remains unexplained, contact your bank or card issuer to review and possibly dispute the charge.

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