Toscano's

Grocery96% confidence

Toscano's is a third-generation, family-owned Melbourne greengrocer offering premium fresh fruit and vegetables, quality groceries, and gourmet food products through its Kew, Richmond, and Toorak (Hawksburn) stores.

Melbourne, Victoria, Australia

About Toscano's

Toscano’s is a third-generation, family-owned greengrocer based in Melbourne, Victoria, known for premium fresh fruit and vegetables, specialty groceries, and gourmet food products. Operating through its Kew, Richmond, and Toorak (Hawksburn) stores, Toscano’s focuses on market-fresh produce, quality deli and pantry items, and seasonal specialties such as Christmas fruit, hampers, and entertaining platters. Customers typically shop in person, but Toscano’s also takes phone and in‑store orders for larger events, corporate needs, and gift options.

A Toscano’s charge usually appears on your bank or card statement after you pay for purchases at one of their Melbourne stores using EFTPOS, debit, or credit card. The description may display as “TOSCANOS KEW,” “TOSCANOS RICHMOND,” “TOSCANOS HAWKSBURN/TOORAK,” or a similar variation. You might also see a Toscano’s charge for special orders like fruit hampers, catering platters, or seasonal pre-orders placed in advance, as well as adjustments from refunds or corrected transactions. Some banks show a small temporary “pending” amount first, which later updates to the final purchase total.

If you’re unsure about a Toscano’s charge, first check your recent grocery and produce purchases, receipts, or email confirmations from around the transaction date, and confirm whether a family member used your card for shopping. Compare the amount to a typical grocery shop or any recent special orders, like hampers or catering. For questions, you can contact the relevant store directly using the phone numbers listed at toscanos.com.au or use the contact form on their website; staff can look up transactions by date, time, and amount on their point‑of‑sale system, help clarify pending vs. final charges, and assist with corrections or refunds where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Toscano's.

  1. TOSCANOS HAWKSBURN TOORAK AU

Frequently Asked Questions

Why does my statement show a charge from “TOSCANOS KEW” or “TOSCANOS RICHMOND”?

This usually indicates you made an in‑store purchase at Toscano’s Kew or Richmond location and paid by card. Banks often include the specific store name or suburb (Kew, Richmond, or Hawksburn/Toorak) in the merchant description, so seeing one of these variations is normal for a Toscano’s grocery or produce transaction.

What kinds of amounts are typical for Toscano’s charges?

Toscano’s charges can range from small purchases (for example, a few dollars for individual items) to larger totals for full grocery shops, entertaining platters, or gift hampers. If you see a higher-than-expected amount, think about whether you recently bought bulk fruit and vegetables, specialty deli items, or placed a special order for an event or gift.

Does Toscano’s offer subscriptions or recurring weekly deliveries that could explain regular charges?

Toscano’s does not advertise a standard subscription or automatic billing program like a streaming service; most charges are one‑off in‑store purchases or special orders. However, some customers place regular phone or in‑store orders (for example, weekly produce boxes or standing event orders), which may appear as recurring transactions if you repeat them on a schedule. If you see repeated charges, check whether you or your household have set up regular orders directly with a store.

Why do I see a small pending Toscano’s charge that later changed to a different amount?

Some banks show an initial pending amount when your card is first processed at the Toscano’s EFTPOS terminal, which then updates to the final total once the transaction is fully settled. This can look like a small hold or an approximate amount that later changes to the exact purchase value. If both the pending and final amounts appear to be charged, the pending entry normally drops off automatically within a few business days; if it doesn’t, contact your bank and Toscano’s for review.

How can I get a copy of my receipt or verify what I bought at Toscano’s?

If you still have the physical receipt, compare the total and date with the charge on your statement. If you don’t have the receipt, contact the relevant Toscano’s store (Kew, Richmond, or Hawksburn) using the details on toscanos.com.au and provide the approximate date, time, and amount of the transaction; staff can often locate the sale in their system and confirm what was purchased, and may be able to reprint a receipt for you.

How do I dispute a Toscano’s charge or ask for a refund or correction?

Start by contacting the specific Toscano’s store where the transaction occurred, as listed on toscanos.com.au, and explain the issue (for example, incorrect amount, double charge, or items returned). Bring or share any supporting information, such as your bank statement, receipt, or card details (first and last four digits only). If a mistake is confirmed, Toscano’s can usually process a refund or adjustment back to the original payment method; if you still disagree with the outcome, you can then raise a dispute with your bank.

Can I cancel a Toscano’s special order, hamper, or catering booking and avoid being charged?

Cancellation options depend on the timing and the type of order. For seasonal hampers, catering platters, or large special orders, Toscano’s may require advance notice (often at least 24–48 hours) to change or cancel without full charges, especially if produce has already been purchased or prepared. Contact the store where you placed the order as soon as possible to discuss your options and any applicable fees.

How can I contact Toscano’s if I don’t recognize this charge?

Visit toscanos.com.au and go to the Contact or Locations section to find phone numbers and addresses for the Kew, Richmond, and Hawksburn (Toorak) stores, as well as a general contact form. When you call or write, have your bank statement handy so you can provide the exact charge amount, date, and how it appears on your statement; this helps staff quickly identify the transaction and clarify who made the purchase and what it was for.

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