TotalEnergies

Gas Station78% confidence

TotalEnergies is a global multi-energy company best known to consumers for its network of branded fuel stations, lubricants, and related mobility services. It operates service stations, EV charging, and convenience offerings in many countries under the TotalEnergies and legacy Total brands.

Courbevoie, France

About TotalEnergies

TotalEnergies is a French multinational energy company that operates across oil, gas, renewable power, and related mobility services. For most cardholders, the most visible part of the business is its network of TotalEnergies service stations, where customers purchase gasoline or diesel, car washes, lubricants, and convenience-store items. In many transaction systems, these locations may still appear as “TOTAL” or “Total” on receipts and bank statements.

A card charge labeled simply “Total” or “TOTAL” is commonly associated with a purchase at a TotalEnergies-branded service station or affiliated fuel outlet, such as filling a vehicle with fuel, buying items in the station shop, paying for a car wash, or using automated fuel pumps. In some countries, small pre-authorization holds are placed when you insert or tap your card at the pump, and the final amount is adjusted later to the actual fuel cost, which can result in multiple or changing amounts on your statement.

If you do not recognize a “Total” charge, first check recent fuel stops or convenience‑store visits, including unattended or highway stations where you might not recall the brand signage. Match the transaction date, time, and approximate location with your travel history and any printed receipts. For further clarification, you can contact the specific station (if identified on your receipt), or reach out to TotalEnergies customer service via their official website. If the charge still seems suspicious, contact your bank or card issuer promptly to dispute the transaction and request a card replacement if fraud is suspected.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TotalEnergies.

  1. Total

Frequently Asked Questions

Why does my bank statement show a charge from “Total” or “TOTAL” when I only bought fuel?

At TotalEnergies service stations, all purchases—including fuel, car washes, and convenience-store items—are billed under the station’s merchant name, which often appears as “Total,” “TOTAL,” or “TotalEnergies.” Even if you only purchased fuel, your bank descriptor may simply show “Total” without additional detail.

Why did I see a higher temporary amount from Total than the actual fuel cost?

Many TotalEnergies automated fuel pumps place a pre-authorization hold (a provisional higher amount) to ensure funds are available. After the transaction is completed, the hold is adjusted to the actual fuel amount, and the final charge on your statement should match what you pumped. The temporary hold usually disappears within a few business days.

Can TotalEnergies place multiple charges for a single fuel purchase?

You may briefly see both a pre-authorization and the final charge on your statement. The pre-authorization is not a true charge and should fall off after your bank processes the final settled amount. If a provisional amount doesn’t disappear after several days, contact your bank and, if needed, TotalEnergies support with the date, time, and station details.

How can I get a receipt or invoice for a TotalEnergies charge on my card?

The easiest way is to use the printed receipt from the station at the time of purchase. If you no longer have it, note the transaction date, time, city, and amount from your bank statement and contact the station directly or use the contact options on totalenergies.com to request a copy or formal invoice, where available in your country.

Does TotalEnergies offer fuel cards or recurring billing that might explain repeated charges?

In some regions, TotalEnergies offers fuel cards and fleet solutions that bill periodically rather than per transaction. If you have a company or fleet card, repeated monthly or periodic charges labeled “Total” could relate to consolidated fuel usage. Check with your employer, fleet administrator, or your TotalEnergies fuel card portal if you use one.

How do I dispute a TotalEnergies charge I don’t recognize?

First, verify whether anyone else with authorized access to your card or vehicle could have made a purchase at a TotalEnergies station. If the charge is still unfamiliar, contact your bank or card issuer immediately to dispute the transaction. You can also reach out to TotalEnergies via their official website with the transaction details so they can help identify the originating station.

Can I cancel a pending Total pre-authorization hold directly with TotalEnergies?

TotalEnergies generally cannot manually remove card holds; they are processed automatically through your bank’s payment network. The hold should convert to the final charge or vanish within a few days. If it remains pending longer than your bank’s usual timeframe, contact your bank’s customer service and provide them with the date, amount, and merchant name showing as “Total.”},{

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