TransitLink

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TransitLink is the integrated ticketing and transit payment operator for Singapore’s public transport system, handling fare collection and related services for bus and MRT (train) rides.

Singapore, Singapore
transitlink.com.sg

About TransitLink

TransitLink is a key player in Singapore’s public transport ecosystem, responsible for integrated ticketing, fare collection, and customer service for bus and MRT train services. They manage contactless card and account-based ticketing (such as EZ-Link/Concession cards and SimplyGo), top-ups, refunds, season passes, and other fare-related products used across the public transport network. While individual bus and rail operations are run by various operators, TransitLink provides the unified fare system that lets commuters pay seamlessly across buses and trains.

A bank charge labeled like “BUS/MRT 892293622” typically represents a fare transaction or aggregated fare deduction for using Singapore’s bus and MRT network through the TransitLink-managed system. This might be a pay-per-ride deduction, an auto top-up of a transit card, or a backdated posting of multiple trips made over a period, depending on the card or account setup. Charges can also reflect concession passes, travel passes, or adjustments if a previous trip under‑ or over‑charged.

If you have questions about a BUS/MRT charge, you can verify it by checking your transit card or account history via official channels, such as TransitLink’s online portals, mobile apps, or service counters at MRT stations and bus interchanges. Match the transaction date and amount on your bank statement with your trip history or auto top-up records. For further assistance or disputes, you can contact TransitLink customer service, providing your card number, transaction date/time, and amount so they can investigate missing trips, duplicate deductions, or unexpected fares.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TransitLink.

  1. BUS/MRT 892293622

Frequently Asked Questions

Why does my card statement show a charge labeled “BUS/MRT” with a number like 892293622?

A descriptor such as “BUS/MRT 892293622” usually indicates a fare deduction or related transaction processed through TransitLink’s integrated ticketing system for Singapore’s public transport. The number may correspond to an internal transaction or batch reference for your bus and MRT rides during that posting.

Can TransitLink charges for BUS/MRT rides be grouped or delayed instead of appearing immediately after each trip?

Yes. Depending on your payment method (e.g., bank card with account-based ticketing or auto top-up), TransitLink-managed fare systems may batch or post charges after one or more trips, or at the end of the day. This can make it appear as a single consolidated BUS/MRT charge instead of multiple small deductions.

How can I confirm which trips are included in a BUS/MRT charge on my bank statement?

You can log into your TransitLink-linked transit account or use the applicable transit card/app portal to view your recent travel history and stored-value or SimplyGo transactions. Compare the dates and amounts shown there with the BUS/MRT charge on your bank statement to see which bus and MRT trips were covered.

What should I do if I think a BUS/MRT charge processed by TransitLink is incorrect or too high?

First, check your recent trip history and any auto top-ups to see if the amount matches your actual travel. If it still appears incorrect, contact TransitLink customer service with your card number, the exact transaction date, and the amount so they can investigate and, if warranted, arrange an adjustment or refund.

Can I get a refund from TransitLink if I was charged but my bus or MRT trip was not completed?

In many cases, incomplete or disrupted trips can be reviewed by TransitLink. You should record the date, time, and station or bus service involved, then contact TransitLink via their official support channels to request a review. They can check the fare records and determine whether a partial or full refund is appropriate.

Why do I sometimes see small or temporary BUS/MRT charges that later change or disappear?

When using certain bank cards or new payment methods on Singapore’s public transport, the system may place temporary authorizations to verify your card. These can show as small or provisional BUS/MRT charges that later adjust to the correct fare total or drop off once the final transaction is posted.

How can I contact TransitLink about a BUS/MRT transaction appearing on my Visa statement?

Visit TransitLink’s official website at transitlink.com.sg to find current customer service options, which typically include hotline numbers, online feedback forms, and information on in-person helpdesks at selected MRT stations or bus interchanges. Provide your bank statement details, card information, and trip dates so they can quickly locate the transaction.

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