Transperth

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Transperth is the public transport system for Perth and surrounding areas in Western Australia, providing integrated bus, train, and ferry services managed by the Public Transport Authority. Fares are primarily paid using the SmartRider electronic ticketing system and paper or contactless tickets.

Public Transport Centre, Perth, Western Australia, Australia
www.transperth.wa.gov.au
Owned by Public Transport Authority of Western Australia

About Transperth

Transperth is the integrated public transport system for Perth and surrounding areas in Western Australia, managed by the Public Transport Authority (PTA). It operates metropolitan train lines, an extensive bus network, and ferry services across multiple fare zones. Customers can pay fares using the SmartRider electronic ticketing system, paper tickets from station machines or bus drivers, and in many cases contactless bank cards or devices. Transperth focuses on cashless, tap‑on/tap‑off travel and offers discounted fares for frequent users, concessions, and students.

A Transperth charge may appear on your bank or card statement when you pay for travel, top up a SmartRider, or purchase tickets. Common reasons include SmartRider auto‑load top‑ups, manual top‑ups made at a station, bus, or retail outlet, and pay‑as‑you‑go contactless payments where you tap your bank card or device directly on readers. You may also see small test or pending amounts when you first register a card for auto‑load, as well as repeated charges that reflect daily commuting, recurring travel patterns, or adjustments (for example, if a fare is recalculated after a missing tap‑off is resolved).

If you’re unsure about a Transperth charge, first review your recent trips and top‑ups—check your SmartRider account online via the Transperth website (www.transperth.wa.gov.au) or your bank’s transaction history for travel dates and locations. Compare the transaction date and amount with days you used buses, trains, or ferries, or when you may have topped up your SmartRider or used contactless. For further help, contact Transperth via the InfoLine (13 62 13 within Australia) or through the ‘Contact Us’ section on their website, providing the date, exact amount, and any reference number from your statement; they can confirm the charge, explain fare calculations, investigate suspected errors, and advise on refunds or card issues where applicable.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Transperth.

  1. T/PTS WANGARA WANGARA AUS
  2. Transperth Tickets Perth AU

Frequently Asked Questions

Why did I get a Transperth charge on my card when I usually use a SmartRider?

Even if you mainly use a SmartRider, you may see a Transperth charge if you topped up your card using EFTPOS/credit at a station, on a bus, or at a retail outlet. The charge description often includes terms like “Transperth”, “PTA”, or “SmartRider top‑up”. Check your SmartRider transaction history for a top‑up matching the amount and date of the bank charge.

What are the typical amounts Transperth charges for fares and SmartRider top‑ups?

Individual fares vary by number of zones and concession status, but most single trips fall within a modest range (often from a few dollars to under $10 for standard adult trips within the Perth network). SmartRider top‑ups are commonly done in round amounts such as $10, $20, $30, or higher, depending on user preference or auto‑load settings. If you see a round amount (for example $20 or $50) it is likely a SmartRider top‑up, while smaller irregular amounts usually indicate individual journeys or daily fare totals for contactless payments.

Why do I see multiple Transperth charges on the same day?

Multiple charges on the same day can occur if you did several separate SmartRider top‑ups, travelled multiple times using contactless payment, or travelled for more than one person with the same bank card. With contactless pay‑as‑you‑go, Transperth may group or reconcile trips into daily totals, so end‑of‑day adjustments can create more than one entry. Review your travel that day, including any family members who might have used your card, to match each charge to a journey or top‑up.

How do I cancel or change my SmartRider auto‑load so I stop getting automatic Transperth charges?

To stop or adjust automatic SmartRider top‑ups, log into your SmartRider account via the Transperth website or contact the Transperth InfoLine. You can change the auto‑load amount, update your payment card, or disable auto‑load completely so that future top‑ups are manual only. Changes may take some processing time to reflect on your next trips, so monitor your statement for one final scheduled top‑up.

How can I request a refund or dispute a Transperth fare or top‑up charge?

If you believe you were over‑charged (for example, due to a missed tap‑off or a duplicate transaction), contact Transperth through the online feedback form or by calling 13 62 13. Provide your SmartRider number or last four digits of your bank card, the date and time of travel, the route or station, and the exact amount charged. Transperth can review your trip history and, where an error is confirmed and policy allows, arrange a fare adjustment or credit/refund to your SmartRider or original payment method.

Why is there a small or pending Transperth amount that later disappears or changes?

When you first use a bank card or device for contactless travel or set up SmartRider auto‑load, Transperth’s payment processor may place a small temporary authorisation hold to confirm the card is valid. This can appear as a low or unusual amount that later changes to the final fare or disappears once the hold is released. These holds are not additional charges and typically resolve automatically within a few business days, depending on your bank.

Can I see a breakdown of my Transperth trips and charges to match my bank statement?

Yes. If you use a SmartRider, log in to your account on the Transperth website to view detailed travel and top‑up history, including dates, times, routes, and deducted amounts. For contactless bank card travel, Transperth provides information on how to access a trip summary for your card (or you can enquire via customer service with proof of ownership). Use these records alongside your bank statement to reconcile individual charges.

How do I contact Transperth about an unfamiliar charge on my statement?

You can call the Transperth InfoLine on 13 62 13 (within Australia) or use the contact form on www.transperth.wa.gov.au, selecting a topic related to fares, SmartRider, or ticketing. Have ready the date, time, exact amount of the charge, the name on your bank card, and any reference or merchant ID shown on your statement. Customer service can confirm whether the transaction is from Transperth, explain what it relates to, and advise on next steps if you suspect an error or fraud.

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