Tribes Adventure Group

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Tribes Adventure Group is an Australian outdoor adventure and mentoring organisation that provides ecotherapy-based programs, camps, and day activities for young people, people with disabilities, and mental health clients, often under the NDIS. Their programs focus on personal growth, life skills, and resilience through adventure, nature-based experiences, and community participation.

Burleigh Heads, Queensland, Australia
tribesadventures.com.au

About Tribes Adventure Group

Tribes Adventure Group is an Australian outdoor adventure and mentoring organisation based in Burleigh Heads, Queensland, serving young people, people with disabilities, and those accessing mental health supports. They specialise in ecotherapy-based programs that use nature, physical activity, and structured mentoring to build confidence, social skills, independence, and resilience. Their services include regular NDIS-funded community access, day programs, school holiday programs, camps, group adventures, and one-to-one mentoring, all facilitated by qualified support workers and guides who are experienced in working with complex needs.

A charge from Tribes Adventure Group may appear on your bank statement if you or someone you support has participated in one of their programs or receives ongoing support sessions. Common reasons for charges include NDIS-supported activities, regular adventure or mentoring sessions, day trips, multi-day camps, school holiday programs, or group-based community participation. You might also see charges linked to pre-booked camps, transport or activity fees (e.g., entry fees, equipment hire), or scheduled recurring supports that are billed weekly, fortnightly, or monthly according to a Service Agreement. In some cases, you may see separate charges for staff support time and program/activity costs.

To verify or resolve a Tribes Adventure Group charge, start by checking recent emails, invoices, NDIS service agreements, and booking confirmations from tribesadventures.com.au. Families and support coordinators can usually find details of dates, activities, and participant names on invoices or in their NDIS documentation. If you still have questions, contact Tribes Adventure Group directly via the contact form or email listed on their website, and provide your full name, participant name, invoice number (if available), charge amount, and transaction date so they can locate the booking. Common issues—such as duplicate charges, changes to a booking, or uncertainty about whether a session went ahead—are typically resolved by reviewing session attendance records and the agreed schedule of supports.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tribes Adventure Group.

  1. TRIBES ADVENTURE GROUP +61418281788 AUS

Frequently Asked Questions

Why was I charged by Tribes Adventure Group this week when programs only run on certain days?

Tribes Adventure Group often bills after a period of service (e.g., weekly, fortnightly, or monthly), rather than on the exact day of each activity. This means multiple sessions, days out, or mentoring appointments may be grouped into a single invoice and appear as one charge on your statement. Check your most recent invoice or NDIS service agreement schedule to see which dates and activities are included in that billing cycle.

How are Tribes Adventure Group programs priced and billed under the NDIS?

Pricing for Tribes Adventure Group services generally follows current NDIS pricing arrangements, with hourly rates based on support type (for example, community participation, capacity building, or group supports). Charges may include support worker time, travel time, and activity or entry fees, depending on what is agreed in the Service Agreement. Billing is usually done either directly to the NDIS plan (for NDIA-managed), your plan manager (plan-managed), or to you as the participant/family (self-managed), which then shows as a bank charge if you pay invoices personally.

Why do I see more than one Tribes Adventure Group charge in the same month?

You may see multiple charges in a month if there are separate invoices for different programs, camps, or one-off activities. For example, regular weekly mentoring might be billed separately from a school holiday camp or a special excursion with additional activity costs. It can also occur if invoices are split between NDIS-funded supports and out-of-pocket expenses, such as optional extras or upgrades. Reviewing the line items on each invoice will show which services each charge relates to.

How can I cancel or change a booking with Tribes Adventure Group to avoid further charges?

To cancel or modify ongoing services or specific bookings, you’ll need to contact Tribes Adventure Group directly—either via the contact details on your Service Agreement or the contact form on tribesadventures.com.au. Most programs have notice periods for cancellations, especially for camps and group activities, and late cancellations may still be billed in line with NDIS guidelines. If you wish to end regular supports entirely, request to update or terminate your Service Agreement and confirm in writing (email) so you have a record of the agreed end date.

How do I request a refund or dispute a charge from Tribes Adventure Group?

If you believe you have been incorrectly charged, gather your bank transaction details, relevant invoices, and any booking confirmations, then contact Tribes Adventure Group via their website or email. Explain the issue clearly—for example, if you think a session was cancelled, duplicated, or billed at the wrong rate—and ask for a review of attendance records and charges. Where an error is confirmed, they can usually issue a corrected invoice and arrange a refund or credit, depending on your funding arrangement. Keep in mind that NDIS-related adjustments may need to follow plan manager or NDIA processes.

I’m a support coordinator/plan manager—how can I match this charge to a participant’s services?

Log in to your plan management or invoicing system and search for recent invoices from Tribes Adventure Group around the date and amount of the charge. Invoices generally list the participant’s name, NDIS number, dates of service, and support item codes, which will help you reconcile the transaction. If the details still don’t match, contact Tribes Adventure Group with the invoice number (if known), transaction date, and amount so they can confirm which participant and services the charge relates to.

Does Tribes Adventure Group charge any upfront fees or deposits for camps and special programs?

For multi-day camps and some special programs, Tribes Adventure Group may require a deposit or upfront payment to secure a place, especially where accommodation, transport, or third-party activity providers are involved. The balance is usually invoiced closer to the camp date or after the program, depending on your funding set-up and Service Agreement. Any deposit or prepayment requirements should be clearly outlined in your booking confirmation and can be clarified with their team before you commit.

Why is the Tribes Adventure Group charge amount different from week to week?

Weekly or fortnightly amounts can vary because they are based on actual services delivered—such as the number of hours of support, type of activity, staff ratios, and any additional costs like entry fees or travel. If a participant attends extra sessions, a longer outing, or a special event in a given week, the invoice for that period will usually be higher. Reviewing the breakdown on each invoice will show exactly which days, times, and activities make up the total you see on your bank statement.

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