Question 1

Why do I see a TUI CAFE charge on my bank statement when I don’t remember eating there?

Accepted Answer

Tui Cafe charges usually come from in‑store purchases, phone orders, or delivery orders placed through third‑party apps that use Tui Cafe as the fulfilment partner. Check food delivery accounts (such as Uber Eats, DoorDash, or Menulog) and shared cards used by family or coworkers, as someone else on the same card may have ordered from Tui Cafe. Compare the transaction date and amount with any breakfast, coffee runs, or group catering orders around that time. If nothing matches, contact Tui Cafe and your bank to verify the transaction.

Question 2

Does Tui Cafe offer any subscriptions or recurring coffee plans that could cause monthly charges?

Accepted Answer

Tui Cafe primarily operates on one‑time purchases for food and drinks and does not generally offer ongoing subscription plans that automatically bill your card. If you see repeated charges, they are typically separate visits, multiple delivery orders, or recurring workplace orders using the same saved card. Some catering or corporate customers may set up regular standing orders, but these are still billed per order, not as a flat subscription. Review each charge’s date and amount—if they differ, they are most likely individual transactions.

Question 3

What are typical charge amounts I might see from Tui Cafe?

Accepted Answer

Common Tui Cafe charges range from about AUD $5–$10 for a single coffee and snack, $12–$25 for individual breakfast or lunch meals, and $40–$150 or more for group or catering orders. Delivery app orders may be slightly higher due to platform service and delivery fees. If the amount on your statement includes cents or an odd total, that usually reflects add‑ons such as extra shots, milk alternatives, or additional sides. Compare the charge to your receipt or app order summary to confirm the breakdown.

Question 4

Why do I see a small pending Tui Cafe charge (like $1) that later disappears?

Accepted Answer

A small pending charge (often $1 or a low amount) can appear when your card is verified by a payment gateway linked to Tui Cafe or a delivery platform. This is a pre‑authorisation used to confirm the card is valid and is not an actual completed sale. Your bank should automatically reverse or remove the pending amount within a few business days. If it remains after a week, contact your bank and, if needed, Tui Cafe with the transaction details.

Question 5

How can I get a receipt or tax invoice for my Tui Cafe purchase?

Accepted Answer

If you paid in-store, the receipt is printed at the time of purchase, but Tui Cafe can usually reprint it the same day if you provide the approximate time, amount, and last four digits of your card. For delivery orders, you can access a tax invoice from the delivery app or the confirmation email associated with your order. If you need a detailed invoice for business or GST purposes, contact Tui Cafe directly via the phone number or email on tuicafe.com.au and provide your transaction and company details.

Question 6

How do I request a refund or correct an incorrect Tui Cafe charge?

Accepted Answer

If you were charged the wrong amount or had an issue with your order, contact Tui Cafe as soon as possible, ideally on the same day, with your receipt or a screenshot of the bank charge. The staff can look up the transaction in their point‑of‑sale system and, if an error is confirmed, process a refund or adjustment back to the original payment method. For delivery app orders, you may need to initiate the complaint or refund request directly through the app, which then coordinates with the café. For suspected fraudulent charges, also notify your bank to block or replace your card and begin a dispute process.

Question 7

Can I cancel or modify a Tui Cafe takeaway or delivery order after I’ve paid?

Accepted Answer

In‑store or phone takeaway orders can sometimes be cancelled or modified if you contact Tui Cafe immediately, before food preparation has begun. Once your order is already being prepared or has been handed to a delivery driver, cancellations may not be possible, or only partial refunds may be offered at the café’s discretion. For app‑based orders, changes and cancellations must generally be handled within the delivery platform following their policies. Always check the order confirmation time and call quickly if you need to make changes.

Question 8

How can I contact Tui Cafe about a charge I don’t recognise?

Accepted Answer

Visit tuicafe.com.au or their Google Maps listing to find the current phone number, address, and (if available) email contact. When you call or visit, have your bank statement handy with the transaction date, exact amount, and last four digits of your card so they can search their payment records. The staff can confirm whether the charge matches an order from their system and advise on next steps, such as issuing a refund, clarifying who placed the order, or suggesting you contact your bank if no record exists.

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