Question 1

Why do I see a Tukk & Co charge on my card if I don’t remember visiting the café?

Accepted Answer

Many customers visit Tukk & Co during workdays or while in the Docklands area and later forget the specific café name on their statement. The charge may also come from a takeaway coffee run placed by a colleague, an office catering order, or an app order where the café name is different from the app’s brand. Check any food delivery apps, shared work cards, or receipts from the same day and look for coffee or lunch purchases around the same amount.

Question 2

What are typical amounts I might be charged by Tukk & Co?

Accepted Answer

Common Tukk & Co transactions range from about AUD $5–$10 for a single coffee and small item, around $15–$25 for a coffee plus a meal (like a burger or poke bowl), and $30–$60 or more for multiple meals or group orders. If you ordered through a delivery platform, your total may be higher due to delivery fees and service charges. Always compare the exact statement amount with your receipt or in‑app order total including tax and any surcharges.

Question 3

Why is there a small pending or duplicate Tukk & Co charge on my statement?

Accepted Answer

When you pay by card, your bank may first show a pending authorization from Tukk & Co before the final transaction posts. In some cases, a card terminal or payment provider can briefly display what looks like a duplicate, with one amount dropping off after settlement. Pending authorizations usually clear within a few business days; if a charge remains duplicated after that, contact both your bank and Tukk & Co with the transaction details so they can investigate.

Question 4

Can I have a recurring or saved payment with Tukk & Co?

Accepted Answer

Tukk & Co primarily processes one‑time in‑store and takeaway transactions, so most customers will not have any recurring or subscription-style charges directly with the café. If you see regular charges (for example, similar amounts every weekday or each week), it’s usually because you or someone using the card makes frequent coffee or meal purchases, or you repeatedly order via a delivery app. Review your order history in any apps you use to confirm these repeated transactions.

Question 5

How can I get a copy of my receipt or tax invoice from Tukk & Co?

Accepted Answer

If you paid in person, the receipt would have been printed or offered at the point of sale; check any physical receipts you may have kept from that day. For delivery or pickup orders placed through an app, you can usually download a tax invoice directly from the app’s order history. If you still need an invoice, contact Tukk & Co via the contact details listed on tukk.com.au and provide the date, amount, and last four digits of your card so they can try to locate the sale in their system.

Question 6

How do I dispute or request a refund for a Tukk & Co charge?

Accepted Answer

Your first step should be to contact Tukk & Co directly with your transaction details and explain the issue, such as being charged the wrong amount, a duplicate charge, or a problem with your order. In many cases, cafés can correct simple errors by reversing or refunding the charge through their payment terminal or offering store credit. If you cannot resolve the issue with Tukk & Co or believe the charge is fraudulent, contact your bank or card issuer to lodge a dispute or chargeback.

Question 7

Can I cancel or change an online or app order from Tukk & Co after I’ve been charged?

Accepted Answer

Whether you can cancel or modify an order depends on how and where you placed it. For orders made through a delivery app like Uber Eats or DoorDash, you typically need to cancel directly in the app within a short time frame, and the app’s own cancellation and refund policies will apply. For phone or direct pick‑up orders, contact Tukk & Co immediately using the details on tukk.com.au; if food has not yet been prepared, they may be able to adjust or cancel your order at their discretion.

Question 8

How can I contact Tukk & Co about an unknown charge on my statement?

Accepted Answer

Visit tukk.com.au and use the contact information or enquiry form listed there to reach the café, or look up “Tukk & Co Docklands” on Google Maps to find their current contact details and opening hours. When you contact them, have a screenshot or note of the transaction date, exact amount, and the name as it appears on your statement. This information helps staff locate the transaction in their point‑of‑sale system and advise whether it matches an in‑store or app order, or if you should follow up with your bank.

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