Twisted Cocktail Lounge

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Twisted Cocktail Lounge is a local bar and cocktail lounge in Croydon, Victoria, offering an extensive menu of classic and innovative cocktails in a stylish, seated setting.

Croydon, Victoria, Australia
facebook.com

About Twisted Cocktail Lounge

Twisted Cocktail Lounge is a local bar and cocktail venue in Croydon, Victoria, Australia, known for its curated list of classic and contemporary cocktails served in a relaxed, seated setting. As a neighbourhood spot, they typically offer mixed drinks, spirits, wine, beer, and non‑alcoholic options, along with light bar snacks or small plates depending on the night. The venue often uses its Facebook page to share opening hours, specials, and event information such as themed nights or live music.

A charge from Twisted Cocktail Lounge may appear on your bank statement when you pay your bar tab with a debit or credit card. This can include individual drinks, shared group tabs, bottle service, food items, or pre‑paid event tickets. You might also see a slightly different amount if a tip or service charge was added, if a temporary pre‑authorization hold was placed to open a bar tab, or if you visited more than once in a short period and the charges posted on different days.

If you don’t recognize a Twisted Cocktail Lounge charge, first think back to any recent nights out in Croydon, Victoria, and check any text/email receipts or bank notifications from that date. Review your statement for the transaction date, time, and amount, as these often match your visit. For questions, you can contact the venue directly via their Facebook page (facebook.com – search “Twisted Cocktail Lounge Croydon”) or phone during business hours to ask for an itemized receipt or to query a specific charge. If you suspect an error or unauthorized use, speak with the bar management first, then contact your bank or card issuer to dispute the transaction if it cannot be resolved with the venue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Twisted Cocktail Lounge.

  1. TWISTED COCKTAIL LOU CROYDON AUS

Frequently Asked Questions

Why did Twisted Cocktail Lounge charge more than the amount I remember spending?

Bars commonly place an initial pre‑authorization hold that’s slightly higher than your estimated tab to ensure funds are available, then later post the final amount including any tips or added items. The posted charge may also be higher if you added a gratuity after the card was first run, or if multiple rounds were added to an open tab. Check whether the final amount matches your signed receipt, including tip. If it doesn’t, contact the lounge and ask them to review the transaction slip for that date and time.

Why do I see a pending or duplicate Twisted Cocktail Lounge charge on my statement?

Many venues run a temporary pre‑authorization when you open a tab, which can appear as a pending charge separate from the final settled amount. The pending hold may be a rounded figure (for example, $50 or $100 AUD) and should drop off automatically within a few business days, leaving only the final charge. If a pending amount remains for more than about 7 days, contact your bank and Twisted Cocktail Lounge to confirm the correct total and request release of any extra hold.

Does Twisted Cocktail Lounge offer any memberships, tabs, or recurring charges?

Twisted Cocktail Lounge typically operates on a per‑visit basis, so most charges are one‑time transactions tied to a specific night’s bill. They may occasionally sell pre‑paid tickets for special events, set‑price packages, or function bookings, which would also appear as one‑off charges on your statement. If you see repeat charges on different dates, these usually reflect separate visits or event payments rather than a subscription. For clarification, reach out to the venue via Facebook or phone and provide the dates and amounts you’re querying.

How can I get an itemized receipt or check what was included in my Twisted Cocktail Lounge bill?

If you didn’t receive a printed receipt, you can request an itemized copy by contacting Twisted Cocktail Lounge directly and providing the approximate date, time, and amount of the charge, along with the last four digits of the card used. Staff can typically look up your transaction in their point‑of‑sale system and confirm the drinks, food, and any tips or surcharges applied. It’s best to contact them as soon as possible after the transaction so records are easy to locate.

How do I dispute a Twisted Cocktail Lounge charge or request a refund?

Start by contacting Twisted Cocktail Lounge and calmly explain the issue—such as being charged twice, incorrect tip amount, or items you did not receive. Ask to speak with a manager and provide proof (receipts, bank screenshot) so they can verify the transaction and, if appropriate, process a partial or full refund back to your card. If you cannot resolve the issue directly with the venue, contact your bank or card issuer to initiate a dispute, following their instructions and timelines.

Can I split a Twisted Cocktail Lounge bill across multiple cards, and how might that appear on my statement?

Yes, bar and lounge venues commonly split group tabs across two or more cards on request. On your statement, you will only see the portion charged to your card, which may not match the total table bill you remember. If you and your friends split unevenly or added separate tips, that can also explain differences. For questions about how a shared tab was divided, the lounge can usually check the original bill and payment breakdown.

Why is the merchant name on my statement slightly different from 'Twisted Cocktail Lounge'?

The name on your bank statement may reflect the business’s registered or trading name, which can appear as a shortened version like “Twisted Cocktail” or include extra descriptors such as the owning company’s legal name. This is normal for many small hospitality venues. If you see a similar name alongside an amount and date that matches a night out in Croydon, it is likely this bar. When in doubt, contact the lounge and your bank with the transaction details to confirm.

How can I contact Twisted Cocktail Lounge about a charge on my card?

The most direct way is to reach out via their Facebook page by searching for “Twisted Cocktail Lounge Croydon” on facebook.com and sending a message or checking for listed contact details and opening hours. You can also call during their normal evening trading hours and ask to speak with a manager about a billing question. Have your transaction date, amount, and the last four digits of your card ready so they can locate your payment quickly.

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