TXEN Partners, LLC

Insurance86% confidence

TXEN Partners, LLC is a vehicle and home service contract marketer and administrator that operates under brands such as Protection Direct and Service Protection Direct, selling extended auto and home warranty-style plans.

Houston, TX
protectiondirect.com
Owned by Marathon Group

About TXEN Partners, LLC

TXEN Partners, LLC is a U.S.-based company that markets and administers home and vehicle service contracts—often called extended warranties—through affiliated brands including Protection Direct, Service Protection Direct, Service Direct Insurance Services, and related names. Public regulatory filings and state telemarketer registrations describe its line of business as home and vehicle service contracts, and associate the company with service-contract and auto‑warranty marketing activities across multiple states.([ohioattorneygeneral.gov](https://www.ohioattorneygeneral.gov/Business/Telephone-Solicitors?utm_source=openai)) The company has historically operated from the St. Louis, Missouri and Sauget, Illinois area under those brands, and more recent corporate filings list a principal office in Houston, Texas.

A charge from “TXEN Partners, LLC” or one of its DBAs (such as Protection Direct or Service Protection Direct) on your card statement is typically related to the purchase of a vehicle service contract or a home service contract. These contracts generally bill either as a one‑time down payment followed by monthly installments, or as recurring monthly charges for the life of the contract, and may be initiated after responding to direct‑mail offers, phone solicitations, or online/phone inquiries about extended auto warranties. In some cases, consumers see charges shortly after speaking with a sales representative or after receiving letters suggesting their factory warranty is expiring.([consumeraffairs.com](https://www.consumeraffairs.com/auto_warranty/service-protection-direct.html?utm_source=openai))

If you don’t recognize a TXEN Partners, Protection Direct, or Service Protection Direct charge, start by checking your email for any contract confirmation, welcome packet, or payment schedule under those names, and review any recent calls or mailers about extended auto or home coverage. You can contact the company using the customer service numbers and website listed on your contract or on Protection Direct’s site to request copies of your agreement, clarify billing dates, or cancel coverage.([consumeraffairs.com](https://www.consumeraffairs.com/auto_warranty/service-protection-direct.html?utm_source=openai)) If you believe a charge is unauthorized or you cannot obtain documentation, you should also contact your card issuer to dispute the transaction and consider placing your number on applicable do‑not‑call lists, as regulators have previously scrutinized this sector’s marketing practices.([warrantyweek.com](https://www.warrantyweek.com/archive/ww20080814.html?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TXEN Partners, LLC.

  1. TXEN partners, LLC

Frequently Asked Questions

Why do I see a charge from TXEN Partners, LLC or Protection Direct on my card statement?

TXEN Partners, LLC operates service contract brands such as Protection Direct and Service Protection Direct that sell extended vehicle and home service contracts. A charge in this name usually reflects a down payment or monthly installment for one of these contracts that you agreed to by phone, mail, or online after responding to an extended warranty or service‑contract offer.([consumeraffairs.com](https://www.consumeraffairs.com/auto_warranty/service-protection-direct.html?utm_source=openai))

What types of plans does TXEN Partners sell and what are common billing amounts or patterns?

Through brands like Protection Direct and Service Protection Direct, TXEN Partners sells vehicle service contracts and home-related service contracts. Plans are often structured with an initial down payment followed by recurring monthly charges for a fixed term, with total costs varying based on vehicle age, mileage, and coverage level; billing may appear as set monthly amounts such as $50–$150 until the contract is paid in full.([consumeraffairs.com](https://www.consumeraffairs.com/auto_warranty/service-protection-direct.html?utm_source=openai))

How can I cancel a service contract associated with TXEN Partners or Protection Direct?

To cancel, locate your contract or welcome packet from Protection Direct or Service Protection Direct and call the customer service number listed there; you can also start from protectiondirect.com and use the contact details provided to reach support. Ask specifically to cancel your service contract, request written confirmation of cancellation, and verify whether any prorated refund or cancellation fee applies under your agreement.([consumeraffairs.com](https://www.consumeraffairs.com/auto_warranty/service-protection-direct.html?utm_source=openai))

How do I request a refund for a TXEN Partners or Service Protection Direct charge?

Refunds are governed by the terms in your service contract, which typically outline a free‑look period and prorated refund rules. Contact the company using the phone numbers on your contract or on the Protection Direct website, provide your contract number, and request a written statement of any refund due—especially if you have sold the vehicle, paid off the contract, or are cancelling within the initial review period. If the company declines a refund you believe you’re owed, you may escalate by filing a complaint with your state attorney general or insurance/service‑contract regulator.([doi.nv.gov](https://doi.nv.gov/Consumers/Service_Contracts_Cease_and_Desist_Orders/?utm_source=openai))

Is TXEN Partners the same as Service Protection Direct or Protection Direct?

TXEN Partners, LLC is the underlying legal entity that, according to state telemarketing registrations and legal filings, does business under names including Service Protection Direct, Protection Direct, Service Direct Insurance Services, and related brands. That means a charge in any of these names is likely tied to the same corporate group and similar service‑contract products.([bbb.org](https://www.bbb.org/us/mo/saint-louis/profile/auto-service-contract-companies/protection-direct-0734-310043096/addressId/242263?utm_source=openai))

Why am I receiving telemarketing calls or mailers from TXEN Partners or Service Protection Direct about an expiring vehicle warranty?

Regulatory and news reports show that TXEN Partners and its related entities have long marketed vehicle service contracts using direct‑mail and telemarketing campaigns that reference expiring factory warranties.([warrantyweek.com](https://www.warrantyweek.com/archive/ww20080814.html?utm_source=openai)) If you no longer wish to be contacted, ask the caller to place you on the company’s internal do‑not‑call list, follow any opt‑out instructions in the mailer, and consider registering your number with the National Do Not Call Registry; you can also report unwanted or deceptive solicitations to your state attorney general or the FTC, referencing TXEN Partners or the DBA name used in the communication.

What should I do if I don’t recognize this TXEN Partners charge and can’t find a contract?

First, search your email and paper records for any documents from Protection Direct, Service Protection Direct, Service Direct Insurance Services, or TXEN Partners, and ask family members or anyone else who might use your vehicle or mailing address whether they enrolled in a plan. If you still cannot link the charge to a signed contract, contact the company using the customer service numbers on its website to request a copy of any agreement tied to your card; if they cannot provide one or you suspect fraud, immediately contact your card issuer to dispute the transaction and request a new card number to prevent further charges.([consumeraffairs.com](https://www.consumeraffairs.com/auto_warranty/service-protection-direct.html?utm_source=openai))

Who owns or backs TXEN Partners and its Protection Direct brand?

Marathon Group lists Protection Direct as one of its portfolio companies, describing it as a direct marketer of vehicle protection products and a customer contact center that works alongside related finance and warranty entities.([marathongroup.com](https://marathongroup.com/companys/?utm_source=openai)) TXEN Partners, LLC is the legal entity behind the Protection Direct and Service Protection Direct brands, so your charge is ultimately tied to that corporate group and its service‑contract operations.

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