Universe

Entertainment90% confidence

Universe is an online event ticketing platform that lets organizers create events and sell tickets while fans purchase and manage tickets digitally.

Toronto, Ontario, Canada
Owned by Ticketmaster (Live Nation Entertainment, Inc.)

About Universe

Universe is a self-serve event ticketing and marketing platform used by organizers to create events, manage attendees, and sell tickets online and at the door. It provides tools for general admission and timed-entry events, reporting, integrations, and distribution through major channels including Ticketmaster and partner sites. Universe operates as part of Ticketmaster’s portfolio within Live Nation Entertainment, focusing on flexible, tech-forward solutions for attractions, festivals, tours, and other live experiences.([universe.com](https://www.universe.com/about?utm_source=openai))

On card statements, transactions processed through Universe often show up with the prefix **"UNVRS*"** followed by a shortened version of the event title (for example, "UNVRS*EventName").([support.universe.com](https://support.universe.com/hc/en-us/articles/25101146392333-Statement-Descriptors-on-Universe?utm_source=openai)) In your case, the descriptor **"UNVRS* BRICK CO / 180 Sansome St"** indicates that Universe processed ticketing for an event named something like "BRICK CO" associated with a venue or address at 180 Sansome St in San Francisco, CA. The charge typically represents one-time ticket purchases, service fees, or related add-ons for that specific event rather than an ongoing subscription.

If you have questions about a Universe charge, you can usually confirm it by checking your email for ticket receipts from Universe or the event organizer, or by logging into your Universe or Ticketmaster account with the email address used at purchase. For billing issues, refunds, or event changes, the primary point of contact is often the event organizer listed on your ticket confirmation, though Universe and Ticketmaster also provide customer support resources through their help centers. Saving your confirmation emails, noting the event date and venue, and matching the statement descriptor to your tickets will help quickly verify whether the charge is legitimate before contacting support.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Universe.

  1. POS Withdrawal UNVRS* BRICK CO / 180 Sansome St, FloSAN FRANCISCO CAUS

Frequently Asked Questions

What does the “UNVRS* BRICK CO / 180 Sansome St” charge on my card mean?

This descriptor indicates a ticket purchase processed by Universe for an event whose title starts with “BRICK CO” taking place at or associated with 180 Sansome St in San Francisco, CA. “UNVRS*” is the Universe statement prefix, and the rest of the text is a shortened version of the event name and venue details, not a separate company.([support.universe.com](https://support.universe.com/hc/en-us/articles/25101146392333-Statement-Descriptors-on-Universe?utm_source=openai))

Is Universe a subscription service, or is this a one-time ticket charge?

Universe is primarily used for one-time event ticket purchases. Most UNVRS* charges represent single transactions for tickets, fees, or add-ons for a specific event rather than ongoing subscriptions. If you see repeated charges, they are usually separate ticket orders or multiple tickets bought on different dates, not an automatic renewal plan.([universe.com](https://www.universe.com/?utm_source=openai))

How can I confirm which event my Universe charge is for?

Search your email for “Universe” or the event name fragment shown in the descriptor (for example, “Brick Co”) around the date of the charge. The confirmation email will list the event title, date, venue, and the total paid. You can also log into your Universe or Ticketmaster account with the same email used at checkout to view your past orders and match them to the amount on your statement.([universe.com](https://www.universe.com/?utm_source=openai))

How do I request a refund for tickets bought through Universe?

Refunds are generally controlled by the event organizer, not Universe itself. Check your confirmation email or event page for the refund policy; if refunds are allowed, it will normally include instructions or a link to request one. If you cannot reach the organizer or there is an issue (such as event cancellation without communication), you can contact Universe or Ticketmaster support through their help center with your order number for further assistance.([universe.com](https://www.universe.com/?utm_source=openai))

Why is the merchant shown as Universe instead of the venue or organizer name?

When events use Universe Payments, Universe acts as the payment processor, so your card statement shows the dynamic descriptor format “UNVRS*EventName” rather than the organizer’s legal entity. The event and organizer details are still listed on your ticket receipt and event page, but the statement itself will typically reference Universe plus a truncated event title.([support.universe.com](https://support.universe.com/hc/en-us/articles/25101146392333-Statement-Descriptors-on-Universe?utm_source=openai))

What are typical amounts I might see for Universe charges?

Universe charges correspond to the ticket face value plus any service fees, order fees, and optional add-ons like merchandise or VIP upgrades set by the organizer. Common charge patterns include a single amount for a full order (for example, $45.67 for several tickets and fees) or multiple separate charges if you purchased add-ons or tickets in different transactions. The exact amount is determined by the organizer’s pricing and fees configured in Universe.([universe.com](https://www.universe.com/?utm_source=openai))

Can Universe place temporary authorization holds on my card?

In some cases, your bank may display a pending or temporary authorization when you attempt a purchase through Universe. This is part of the card verification process. If a transaction fails or is declined, the authorization typically reverses automatically within a few business days, and no final charge is posted. If a hold remains for longer, you can contact your bank and provide the UNVRS* descriptor and date.([soundcloud.universe.com](https://soundcloud.universe.com/hc/en-us/articles/34377117153549-Statement-Descriptors-on-Universe?utm_source=openai))

How do I contact support about a suspicious UNVRS* charge I don’t recognize?

First, check all your email accounts for ticket confirmations and verify whether a family member used your card for an event. If you still do not recognize the purchase, visit Universe’s help center via universe.com and Ticketmaster’s support pages, and provide your full card descriptor, charge date, and amount. If they confirm no matching order, contact your card issuer to dispute the charge and request a new card number if fraud is suspected.([universe.com](https://www.universe.com/?utm_source=openai))

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