University Canada West

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University Canada West is a private business-oriented university in Vancouver, Canada, offering undergraduate and graduate degree programs in fields such as business and commerce.

Vancouver, British Columbia, Canada
ucanwest.ca
Owned by Global University Systems

About University Canada West

University Canada West (UCW) is a private, business-focused university based in Vancouver, British Columbia. It offers programs such as the Bachelor of Commerce, Bachelor of Arts in Business Communication, and the Master of Business Administration (MBA), with a strong emphasis on practical, career-oriented education. UCW attracts both domestic and international students and provides on-campus and online study options.

A charge labeled like “CIBCISP/UCW-0000017373” is typically related to tuition or fee payments processed through CIBC International Student Pay (CIBC ISP) or a similar CIBC payment channel on behalf of University Canada West. This may include tuition deposits, semester tuition payments, ancillary fees, application fees, or installment payments. The numeric string (e.g., 0000017373) usually represents a payment reference or student-specific transaction ID.

If you have questions about this charge, start by checking your UCW student account or online student portal for a corresponding payment or invoice with the same date and amount. You can also review confirmation emails from CIBC International Student Pay or UCW’s finance office, which often include the reference number that appears on your card statement. For unresolved issues, contact UCW’s finance or student accounts office directly via the contact details on their website, and provide your full name, student ID, and the transaction reference; if needed, you can also speak with your bank or card issuer to dispute unfamiliar charges or clarify pending authorizations.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to University Canada West.

  1. CIBCISP/UCW-0000017373

Frequently Asked Questions

Why does my statement show “CIBCISP/UCW-00000xxxx” instead of just University Canada West?

The “CIBCISP” portion indicates that your payment was processed through CIBC International Student Pay or a similar CIBC payment service, while “UCW” refers to University Canada West. The number that follows is a transaction or reference ID linking the payment to your student account.

What types of fees could result in a CIBCISP/UCW charge on my card?

Common fees include tuition payments, tuition deposits, installment payments, ancillary or student service fees, and occasionally application or administrative fees if paid by card through the CIBC/UCW payment portal.

How can I confirm which UCW invoice or term this charge is for?

Log in to your UCW student portal and check your account or billing history for a transaction on the same date and amount. The portal or your emailed payment confirmation from CIBC or UCW should show a reference number matching or corresponding to the number in the descriptor (e.g., 0000017373).

How do I get a receipt or proof of payment for a CIBCISP/UCW transaction?

After payment, you should receive a confirmation email from the CIBC International Student Pay platform or UCW with a PDF receipt or confirmation number. You can also log in to your UCW student portal or contact the finance/student accounts office to request an official payment receipt, referencing the transaction ID from your bank statement.

What should I do if I don’t recognize a CIBCISP/UCW charge?

First, check whether you or a family member recently made any UCW-related payments, such as deposits or tuition. If you still don’t recognize it, contact UCW’s finance office with the exact amount, date, and transaction ID, and also notify your card issuer to report a potentially unauthorized charge and discuss dispute options.

Can I get a refund for a UCW payment processed via CIBC International Student Pay?

Refunds for tuition and related fees are governed by University Canada West’s refund and withdrawal policies, not by CIBC. You must request a refund directly from UCW (typically through the registrar or finance office). If a refund is approved, it will normally be processed back to the original payment method or via the method UCW specifies.

How can I change or cancel a scheduled payment to UCW through CIBCISP?

If you set up a future-dated or installment payment, you’ll need to modify or cancel it before it is processed. Check your CIBC International Student Pay confirmation details and contact UCW’s finance office promptly; you may also need to reach out to CIBC or your bank if the payment is already pending or posted.

Why do I see a pending or duplicate-looking CIBCISP/UCW transaction?

Some banks show a temporary authorization when you submit a payment through the CIBC/UCW portal, which can appear similar to the final posted transaction. The pending hold should clear or merge into the final charge within a few business days. If a duplicate charge remains after that, contact both UCW’s finance office and your card issuer with the transaction details.

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