UpWest

Clothing75% confidence

UpWest is a comfort-focused apparel and lifestyle brand offering casual clothing, loungewear, home essentials, and wellness products, primarily through e-commerce. The charge labeled “PP*CUPID UP WEST NY LLC” is likely a PayPal-processed transaction for an UpWest purchase, routed through a special-purpose New York/Illinois LLC.

Columbus, OH
upwest.com
Owned by Express, Inc. (UpWest brand within the Express portfolio, now under PHOENIX JV led by WHP Global, Simon Property Group, and Brookfield Properties)

About UpWest

UpWest is a direct-to-consumer apparel and lifestyle brand that focuses on comfort clothing, loungewear, and casual basics, along with select home and wellness products. The brand positions itself around providing comfort for body, mind, and spirit, offering soft knitwear, sweatshirts, joggers, sleepwear, and cozy accessories, as well as candles, throws, and other calming home items. UpWest operates primarily online via its website and occasionally through pop-ups or limited brick-and-mortar experiences.([linkedin.com](https://www.linkedin.com/company/go-upwest?utm_source=openai))

A statement line reading “PP*CUPID UP WEST NY LLC” indicates a PayPal-processed payment, where “PP*” is the PayPal processor prefix and “CUPID UP WEST NY LLC” appears to be a corporate entity associated with the UpWest brand, registered as a foreign LLC in New York with Illinois jurisdiction.([bizprofile.net](https://www.bizprofile.net/ny/new-york/cupid-up-west-ny?utm_source=openai)) This type of descriptor often appears for online orders (such as clothing or home items purchased from upwest.com), seasonal promotions (for example, “Cupid”-themed gift campaigns around Valentine’s Day), or promotional events that UpWest may host in New York or process through that entity. The amount will typically match the order total, including tax and shipping, and may be preceded by an authorization hold that later settles for the final amount.

If you do not recognize the charge, start by checking your email for order confirmations from UpWest or your PayPal account activity for a matching transaction. Log in to your PayPal or card account to see the full descriptor, date, and amount, and compare this to any recent UpWest orders. For questions about an order or to request changes, refunds, or support, you can normally contact UpWest via the support or contact options listed on their website. If you still can’t identify the charge, contact your card issuer and reference the full descriptor “PP*CUPID UP WEST NY LLC”; they can provide additional transaction details and, if needed, help you dispute unfamiliar or fraudulent activity.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to UpWest.

  1. PP*CUPID UP WEST NY LLC

Frequently Asked Questions

Why does my statement show “PP*CUPID UP WEST NY LLC” instead of UpWest?

The “PP*” prefix indicates the charge was processed through PayPal, and “CUPID UP WEST NY LLC” appears to be a corporate entity associated with the UpWest brand registered in New York/Illinois. Even though the descriptor looks unfamiliar, it typically corresponds to an online UpWest purchase made with PayPal or a card stored in PayPal’s wallet.

What kind of purchase typically results in a CUPID UP WEST NY LLC charge?

Charges under “PP*CUPID UP WEST NY LLC” are most likely for online orders of UpWest clothing, loungewear, or home and wellness products placed through upwest.com, especially around promotional campaigns such as seasonal or Valentine’s-themed “Cupid” gift events. The amount should match your order total including tax and shipping.

How can I confirm whether this UpWest charge is legitimate?

Check your email for an UpWest order confirmation around the transaction date and review your PayPal or card account for detailed information on the merchant. In PayPal, open the transaction to see the merchant name and order details; on your card account, compare the date and amount with any UpWest order you placed. If the details align, the charge is legitimate.

How do I request a refund or return for an UpWest order associated with this charge?

To request a refund, start with UpWest’s normal return process through upwest.com, using your order number and email address to initiate a return label or support request. If you paid via PayPal, you can also view the transaction in PayPal and, if necessary, open a dispute there if you are unable to resolve the issue directly with UpWest within a reasonable time.

Can UpWest place authorization holds that show up as CUPID UP WEST NY LLC?

Yes. When you place an order, UpWest (via PayPal or their payment processor) may place a temporary authorization hold that appears as “PP*CUPID UP WEST NY LLC” for the estimated amount. This hold is typically replaced within a few days by the final settled charge for the exact order total, and the initial pending hold should disappear.

What should I do if I don’t recognize a CUPID UP WEST NY LLC charge at all?

First, review recent UpWest or PayPal activity in your email and online accounts to ensure a family member or authorized user didn’t make a purchase. If no one recognizes the transaction, contact your card issuer immediately, reference the descriptor “PP*CUPID UP WEST NY LLC,” and ask for more transaction details. They can block your card if needed and help you file a fraud claim.

How can I contact UpWest about an issue with this charge or my order?

Visit upwest.com and go to the help or contact section, where you can typically find an email address or contact form for customer support. Provide your full name, order number, transaction date, and the descriptor “PP*CUPID UP WEST NY LLC” so they can locate your order and assist with billing, shipping, or product issues.

Does UpWest offer subscriptions that could create recurring CUPID UP WEST NY LLC charges?

UpWest primarily sells one-time purchases of apparel and home goods, so recurring monthly subscriptions are uncommon. If you see repeated charges labeled “PP*CUPID UP WEST NY LLC,” review each transaction in PayPal or with your card issuer to confirm they correspond to separate orders; if they do not, contact your bank to investigate possible duplicate or unauthorized transactions.

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