Urban Planet

Clothing90% confidence

Urban Planet is a fashion retail chain offering trendy, affordable clothing, footwear, and accessories primarily targeted at teens and young adults.

Toronto, Ontario, Canada
urban-planet.com
Owned by YM Inc.

About Urban Planet

Urban Planet is a fast-fashion clothing retailer known for trendy, budget-friendly apparel, footwear, and accessories. The brand focuses on styles for teens and young adults, including casual wear, activewear, streetwear, clubwear, outerwear, and seasonal fashion. Stores typically carry both men’s and women’s collections, plus accessories such as bags, hats, and jewelry, with frequent promotions and sales.

A charge from “Urban Planet Mentor OH” on your card statement likely corresponds to a purchase made at an Urban Planet store located in or near Mentor, Ohio, or a card-present transaction processed there (including chip, tap, or swipe). This may be for in-store purchases of clothing or accessories, sale items, or combined transactions for multiple family members. In some cases, you might also see pending or slightly different amounts due to taxes, discounts, or partial approvals.

If you don’t recognize the charge, first check any recent receipts, shopping bags, or email confirmations from around the transaction date, especially if you or a family member recently shopped for clothes or accessories. You can contact Urban Planet’s customer service via their website or call the store directly (using contact information from the store locator on their site) to ask for a copy of the receipt or details of the transaction. If the store cannot locate the transaction or you suspect fraud, reach out to your card issuer to dispute the charge or request a new card number.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Urban Planet.

  1. Urban Planet Mentor OH

Frequently Asked Questions

Why do I see a charge from Urban Planet Mentor OH on my statement?

This charge typically reflects an in-store purchase at the Urban Planet location in or near Mentor, Ohio. It may cover clothing, footwear, or accessories purchased in a single transaction, including any applicable taxes or discounts.

Does Urban Planet in Mentor OH offer refunds or exchanges, and how do I request one?

Urban Planet generally allows returns or exchanges within a set period if items are unworn, unwashed, and have original tags and receipt. To request a refund or exchange for a purchase made in Mentor, bring the item(s) and receipt back to that store; policies and time limits are listed on your receipt and on urban-planet.com.

Can I get a copy of my receipt for a purchase at Urban Planet Mentor OH?

Yes. Visit or call the Mentor store and provide the purchase date, approximate amount, and the last four digits of your card. Staff can often reprint or look up a receipt based on this information, subject to their system’s lookup capabilities.

Why is the Urban Planet charge amount different from what I remember?

Differences can occur due to sales tax, discounts, coupon applications, or returns processed in the same transaction. Review your printed or emailed receipt to see the itemized breakdown, and if something still looks off, contact the Mentor store or Urban Planet customer service for clarification.

Does Urban Planet place temporary authorization holds on my card?

Some card issuers show a temporary authorization hold when you insert or tap your card, especially for large purchases. This may appear as a pending Urban Planet charge and usually updates to the final transaction amount—or disappears—within a few business days.

How can I contact Urban Planet about a specific charge from the Mentor OH store?

Go to urban-planet.com and use the store locator to find contact details for the Mentor location, then call or visit the store with your transaction date and amount. You can also use the customer service contact form on the website for general billing or policy questions.

Can I return an item bought at Urban Planet Mentor OH to another Urban Planet location?

In many cases, you can return or exchange items at any Urban Planet store, as long as you have the original receipt and meet the return conditions. However, policies may vary slightly by location, so it’s best to confirm with the Mentor store or check the return policy on your receipt or on urban-planet.com.

What should I do if I don’t recognize an Urban Planet Mentor OH charge at all?

First verify that no one in your household used your card there around the transaction date. If no one recognizes the purchase, contact the Mentor store or Urban Planet customer service with the date and amount to see if they can locate the transaction. If it still appears unauthorized, immediately contact your bank or card issuer to report possible fraud and dispute the charge.

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