V/Line

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V/Line Corporation is a government-owned regional public transport operator in Victoria, Australia, providing passenger rail and coach services between Melbourne and regional centers across the state.

Docklands, Victoria, Australia
vline.com.au
Owned by State Government of Victoria

About V/Line

V/Line is a government-owned regional public transport operator in Victoria, Australia, responsible for most country rail and coach services across the state. Operating from its headquarters in Docklands, Melbourne, V/Line runs passenger trains from Southern Cross Station to key regional centres such as Geelong, Ballarat, Bendigo, Traralgon, Seymour, and beyond, plus connecting coach services to towns without rail. Tickets can be purchased online via vline.com.au, through the V/Line app (where available), at staffed stations, ticket agents, and sometimes on board coaches in smaller towns. Fares vary by distance, time of travel, and whether you use myki (on select commuter-style routes) or paper tickets (on long‑distance services).

A V/Line charge may appear on your bank or card statement when you buy train or coach tickets online or at a staffed station using EFTPOS or credit/debit card. This can include one‑way or return tickets, regional passes, off‑peak discounts, reservations for long‑distance services, group bookings, and bookings that include coach connections. If you book for multiple travellers, or purchase tickets for future trips, the total amount will typically be processed as a single charge on the date of purchase, even if the travel occurs later. In some cases, you may see a small temporary authorisation or pending amount when your card is first used, which is reversed once the final fare is charged.

If you’re unsure about a V/Line charge, first check your recent and upcoming travel bookings in any confirmation emails, SMS messages, or your V/Line online account, and compare the amount with advertised fares on vline.com.au. Look for ticket purchases made at Southern Cross or regional V/Line stations, or tickets bought for family members on your card. For help, you can contact V/Line by calling 1800 800 007 (Public Transport Victoria / V/Line line), using the online feedback and enquiry forms at vline.com.au, or visiting a staffed V/Line station. For potential refunds, fare adjustments, or duplicate charges, you may be asked to provide your booking reference, travel date, and last four digits of the card used to process the transaction efficiently.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to V/Line.

  1. V LINE CORPORATION DOCKLANDS AU

Frequently Asked Questions

Why do I see a V/Line charge on my bank statement if I already travelled?

V/Line typically charges your card at the time you purchase your ticket, not when you actually travel. If you bought tickets in advance online, via phone, or at a station, the transaction date on your statement will match the purchase date, which may be days or weeks before or after your actual journey. Check your email booking confirmations and receipts from the time of purchase to match the amount and date.

What are common V/Line ticket prices and charge amounts I might see?

V/Line fares vary by distance, but many common one‑way adult peak fares between Melbourne and major regional centres often range roughly from AUD $5–$12 for closer commuter routes (e.g. Melton, Tarneit, Wyndham Vale on myki) up to around AUD $20–$60 or more for longer‑distance paper ticket services (e.g. Shepparton, Bairnsdale, Swan Hill, Warrnambool) depending on peak/off‑peak and class. Return trips, multiple travellers, or combined rail and coach journeys will appear as a higher single charge. Concession, child, and off‑peak fares are lower, so it’s normal to see multiple different V/Line amounts if you book various trip types.

Why is there a small or duplicate-looking V/Line amount listed as ‘pending’ on my card?

When you buy tickets online or use a card at a station, your bank may show a temporary authorisation to verify the payment method, which can look like a second or small extra charge. This pending hold should automatically disappear or be adjusted to the final fare within a few business days, depending on your bank. If a pending amount remains longer than 7 days or you see two fully settled charges for the same booking, contact V/Line with your booking reference and card details (last four digits) for investigation.

Does V/Line offer subscriptions, passes, or recurring charges?

V/Line does not run a typical monthly subscription like a streaming service, but you may purchase periodical tickets or myki passes for regular travel that result in larger, occasional lump‑sum charges. These charges are always initiated by you when you buy or top up; V/Line does not automatically rebill your card without a purchase. If you see what appears to be a recurring pattern (e.g. weekly or monthly), it usually reflects your own regular ticket purchases or myki top‑ups for commuting.

How can I get a copy of my V/Line ticket receipt or booking details to verify a charge?

If you booked online through vline.com.au, check your email for the booking confirmation that includes fare details and the total amount charged. If you purchased at a staffed station or ticket agent, the paper ticket or tax invoice issued at the time of sale is your receipt. For lost receipts, you can contact V/Line customer support or visit a staffed station with the approximate travel date, origin/destination, and last four digits of your card so they can attempt to locate the transaction in their system.

How do I request a refund or change my booking for a V/Line ticket I no longer need?

Refunds and exchanges depend on the ticket type and how close you are to the scheduled departure. Many advance-purchase or long‑distance V/Line tickets can be changed or refunded for a fee if you apply before travel, while some discounted or special fares may be non‑refundable. To request a refund or change, contact V/Line via 1800 800 007, visit a staffed station, or use the feedback/enquiry forms on vline.com.au with your booking reference, passenger name, and journey details. Your bank statement will show the original charge, and any approved refund will appear as a separate credit once processed.

How do I cancel or avoid future V/Line charges if I no longer need to travel?

Because V/Line tickets are not ongoing subscriptions, there is nothing to “cancel” in the sense of recurring billing—each charge corresponds to a ticket or pass you’ve purchased. To avoid future charges, simply do not book new journeys or top up passes using that card. If you have an unused, refundable ticket, contact V/Line before the scheduled departure to ask about cancellation and refunds or credits, as conditions vary by fare type and timing.

Who do I contact if I believe the V/Line charge is incorrect or fraudulent?

If you don’t recognise the journey or amount, first check with family members or others who may have used your card to buy V/Line tickets. If it still seems unfamiliar, contact V/Line through 1800 800 007 or the online enquiry form at vline.com.au and provide the transaction date, amount, and last four digits of your card so they can check their records. If V/Line cannot match the transaction or you suspect card misuse, notify your bank or card issuer immediately to dispute the charge and secure your account.

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