Vass Theatre Group

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Vass Theatre Group is an Australian performing arts and venue management company that produces theatrical shows and owns and operates the Alex Theatre in St Kilda, Melbourne.

St Kilda, Victoria, Australia
vassproductions.com.au

About Vass Theatre Group

Vass Theatre Group (also known as Vass Productions) is an Australian performing arts and venue management company based in St Kilda, Victoria. The company produces and presents live theatrical productions, comedy, music, and cultural events, and it owns and operates the Alex Theatre in St Kilda, Melbourne. Through its website (vassproductions.com.au) and the Alex Theatre box office, Vass Theatre Group handles ticket sales, event bookings, venue hire, and a range of associated services for audiences, promoters, and corporate clients.

A charge from Vass Theatre Group may appear on your bank or card statement when you purchase tickets for a show at the Alex Theatre or another venue where Vass is the producer or ticketing provider. You might also see a charge for booking fees, subscriptions to ongoing performance programs, workshop or class registrations, venue hire deposits, gift vouchers, or bar/concession pre‑purchases. In some cases, you may notice a small temporary “authorization hold” when you first enter your card details online; this is used to verify your payment method and generally disappears within a few business days. Recurring or repeat charges can occur if you have standing bookings, season-style passes, or if you’ve agreed to an installment plan for a production or event package.

If you’re unsure about a Vass Theatre Group charge, start by checking your recent ticket purchases and email inbox (including spam/junk) for booking confirmations from Vass Theatre Group, Vass Productions, or the Alex Theatre. Match the date and amount on your statement with any order confirmations, ticket receipts, or venue hire agreements. For further clarification, visit vassproductions.com.au and use the contact or box office information listed there, providing your full name, the last four digits of the charged card, the exact amount, and the transaction date so they can locate your booking. If you suspect a duplicate or incorrect charge, contact Vass Theatre Group first to resolve the issue; if you still can’t identify the payment, you can then speak with your bank or card issuer about disputing the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vass Theatre Group.

  1. Vass Theatre Group St Kilda AUS

Frequently Asked Questions

Why did I get a charge from Vass Theatre Group or Alex Theatre on my bank statement?

This charge usually relates to tickets you purchased for a performance produced or ticketed by Vass Theatre Group, often at the Alex Theatre in St Kilda. It can also come from booking fees, workshop or masterclass registrations, venue hire deposits, or gift voucher purchases processed through their systems. Check your recent entertainment and event purchases around the date of the charge, including any tickets you may have bought for friends or family.

What are typical amounts I might see from Vass Theatre Group?

Amounts vary depending on the event, ticket type, and any associated booking fees, so there is no single standard price. You may see charges that match the cost of one or more tickets, sometimes plus a per‑ticket or per‑order booking fee. Larger amounts may reflect multiple tickets in a single order, corporate or group bookings, or venue hire deposits rather than standard individual tickets.

Could this be a subscription or recurring charge from Vass Theatre Group?

While most Vass Theatre Group transactions are one‑off ticket or booking purchases, you may see repeat charges if you’ve opted into an ongoing program, season-style pass, or installment plan for a package of events. In such cases, recurring payments are typically outlined during checkout or in your booking agreement. If you see repeated charges you don’t recognize, contact Vass Theatre Group with your details so they can confirm whether you have any active ongoing arrangements.

How do I cancel or change a booking I made with Vass Theatre Group?

Ticket changes and cancellations depend on the specific event’s terms and conditions, which are usually stated on your confirmation email and at the point of purchase. For many live performances, tickets are non‑refundable but may be exchangeable to another date or name at the box office’s discretion. To request a change, use the contact details on vassproductions.com.au or your booking confirmation and provide your order number, event name, and performance date.

How can I request a refund for a Vass Theatre Group charge I don’t recognize or can’t use?

First, verify that no one in your household or workplace used your card to buy tickets or make a booking with Vass Theatre Group. If you still believe the charge is incorrect, contact them via the support or box office contact listed on vassproductions.com.au and include your name, transaction date, amount, and any reference numbers from your bank. Refunds for change‑of‑mind or missed performances are generally limited and subject to each show’s policy, but Vass Theatre Group will review cases involving potential errors, duplicate charges, or cancelled/postponed events.

Why do I see a small or “pending” Vass Theatre Group charge on my card?

A small or pending amount may be an authorization hold placed when you first entered your card details to verify that the payment method is valid. This is common with online ticketing systems and usually drops off automatically within a few business days without actually being taken from your account. If a pending amount later converts into a full charge, it typically corresponds to a confirmed booking or ticket purchase you completed.

How do I contact Vass Theatre Group about a billing question?

Go to vassproductions.com.au and use the contact or box office details listed there to reach their support team. Provide as much information as possible: your full name, email used for booking, the last four digits of your card, the exact amount, currency, and date of the charge, plus any reference number from your bank or your ticket confirmation. This helps them quickly locate your transaction and clarify what the charge relates to.

I can’t find my tickets or receipt, but I see a Vass Theatre Group charge. How can I get proof of purchase?

Search your email (including spam and promotions folders) for terms like “Vass Theatre Group,” “Vass Productions,” or “Alex Theatre” around the date of the charge. If you still can’t find your confirmation, contact Vass Theatre Group with your name, approximate time of purchase, card details (last four digits only), and the charged amount. They can usually look up your booking in their ticketing system and re‑send your confirmation or e‑tickets to the email address on file.

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