Vaultr

Entertainment75% confidence

Vaultr is an online mystery-pack platform where customers buy and open digital packs that correspond to real, professionally graded Pokémon trading cards stored in a secure vault. Users can keep cards vaulted, request physical shipping, or sell them back to the platform for credit.

Ontario, Canada
vaultr.pro
Owned by 1001541506 Ontario Inc.

About Vaultr

Vaultr is a digital-first collectibles platform focused on professionally graded Pokémon cards. Customers purchase mystery packs priced in tiers (such as Starter, Pro, Master, Grail, Legend, and Mythic), each with a published pool of graded cards and transparent odds. When a pack is opened, Vaultr randomly assigns a real graded card to the buyer’s account vault, backed by pricing based on recent completed sales from major card marketplaces. From there, collectors can leave cards in custody, redeem them for insured physical shipment, or in many cases sell them back to Vaultr for store credit via its buyback program.([vaultr.pro](https://vaultr.pro/faq?utm_source=openai))

A charge labeled something like “CF VAULTR” is likely tied to deposits or purchases made on Vaultr using a card via their third‑party processor Coinflow Labs Limited, which handles fiat payments and bank payouts for the platform. Charges may represent one-time wallet deposits, direct pack purchases, or fees associated with physical redemption and shipping; small initial amounts can also occur if you tested the platform with a low deposit or promotion. Because Vaultr runs as a distance contract under Ontario consumer protection law, most opened packs and wallet credits are not refundable once the randomized outcome is revealed, though you can often convert value back into withdrawable funds through approved withdrawal channels.([vaultr.pro](https://vaultr.pro/refund-policy))

If you don’t recognize a Vaultr charge, start by logging into your Vaultr account (or checking any account registered with your email) and reviewing the Wallet, Orders, and pack-opening history pages to match dates and amounts. You can contact Vaultr support via the Contact page or support email listed on vaultr.pro to ask for an itemized breakdown of recent transactions, including deposits, openings, buybacks, and redemptions. If you still believe a charge is unauthorized, your next step is to contact your card issuer to dispute it; be aware that Vaultr’s terms warn that filing a chargeback without first contacting them may result in account suspension and frozen wallet funds, so it is generally better to attempt resolution with the merchant before escalating through your bank.([vaultr.pro](https://vaultr.pro/refund-policy))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vaultr.

  1. cf vaultr

Frequently Asked Questions

What is Vaultr and why do I see a charge from "CF VAULTR" on my card?

Vaultr is an online platform where you buy and open mystery packs that correspond to real graded Pokémon cards stored in a vault. A charge with a descriptor like "CF VAULTR" is likely a card payment processed via Coinflow Labs Limited on Vaultr’s behalf for a wallet deposit, pack purchase, or related transaction on vaultr.pro.([vaultr.pro](https://vaultr.pro/faq?utm_source=openai))

What types of purchases can generate a Vaultr charge?

Vaultr charges typically come from adding funds to your Vaultr wallet, buying specific mystery packs, or paying handling and shipping fees when you redeem cards for physical delivery. You may also see indirect charges if you accept a buyback offer, receive store credit, and later convert withdrawable balance to a bank payout via Coinflow, but opened packs and platform credits themselves are generally non‑refundable.([vaultr.pro](https://vaultr.pro/refund-policy))

What are common amounts for Vaultr transactions?

Common Vaultr card charges correspond to pack price points (for example, around $10 for lower tiers up to several hundred dollars or more for Grail, Legend, or Mythic packs) or to rounded deposit amounts you selected in the cashier. Shipping redemptions usually add a flat handling fee plus carrier shipping costs and any applicable Canadian sales tax, all shown at checkout before you confirm.([vaultr.pro](https://vaultr.pro/faq?utm_source=openai))

How can I see exactly what my Vaultr charge was for?

Log into your Vaultr account and open your Wallet and Vault history. There you can see deposits, pack purchases, openings, buyback transactions, and any physical redemptions with timestamps and amounts. Matching the date and total on these entries with your card statement is the fastest way to confirm which action generated the charge.([vaultr.pro](https://vaultr.pro/faq?utm_source=openai))

Can I get a refund for a Vaultr pack or wallet deposit?

In general, opened packs are non‑refundable because Vaultr treats the service as fully performed once the random outcome is revealed and a card certificate is issued. Wallet credits are also typically non‑refundable, but deposited funds can usually be withdrawn to your bank via Coinflow if they are in your withdrawable balance rather than locked as store credit. Exceptions may apply if goods arrive damaged or not as described; in those cases Vaultr may issue wallet credits or help file an insurance claim.([vaultr.pro](https://vaultr.pro/refund-policy))

How do I cancel or stop future Vaultr charges?

Vaultr does not usually operate on an automatic subscription; charges occur when you manually deposit funds, open packs, or redeem cards. To prevent future charges, avoid making new deposits or openings, cancel any pending redemptions you don’t want, and if you no longer wish to use the service, contact Vaultr support to request account closure and withdrawal of any eligible withdrawable balance. Also remove stored payment methods in the Coinflow checkout if possible.([vaultr.pro](https://vaultr.pro/faq?utm_source=openai))

How do I contact Vaultr about a billing issue or unrecognized charge?

You can reach Vaultr through the Contact or Support links on vaultr.pro, or by emailing their published support address (for example, the addresses listed in their FAQ and Refund Policy pages). Provide the last four digits of the card, transaction date, amount, and any internal order ID so they can quickly locate the charge and respond with a detailed explanation or correction if needed.([vaultr.pro](https://vaultr.pro/faq?utm_source=openai))

What happens if I dispute a Vaultr charge directly with my bank?

Vaultr’s refund policy states that filing a chargeback with your payment provider instead of first contacting them violates their terms and can result in your account and wallet being frozen during investigation, with disputed amounts debited from your balance. If you believe a charge is fraudulent or in error, it’s best to contact Vaultr for clarification and, if you still disagree, then work with your card issuer under their dispute rules.([vaultr.pro](https://vaultr.pro/refund-policy))

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