Virgin Experience Days

Entertainment90% confidence

Virgin Experience Days is a UK-based provider of gift experiences, offering vouchers for activities, short breaks, dining, and adventure days out.

Bourne End, Buckinghamshire, United Kingdom
virginexperiencedays.co.uk
Owned by Virgin Group

About Virgin Experience Days

Virgin Experience Days is a British company that specializes in gift experiences rather than physical products. They sell vouchers and e-gift cards that can be redeemed for a wide range of activities, including driving days, spa breaks, dining experiences, hot air balloon rides, short hotel stays, and family attractions across the UK. Purchases are usually made online, but the company’s registered office is in Bourne End, Buckinghamshire, which is why that location can appear in card descriptors.

A charge from “VIRGIN EXP* VIRGIN EXP … BOURNE END” on a bank or credit card statement typically indicates a purchase of an experience voucher, e-voucher, or gift card from Virgin Experience Days, often made via their website or through a promotional partner. It may relate to a one‑off online purchase, a gift you bought for someone else, or a voucher you redeemed where an additional payment was required (for upgrades, peak-time surcharges, or extensions). Occasionally, you might also see a pending or small verification charge when a card is first used.

If you’re unsure about the charge, start by checking your email for an order confirmation from Virgin Experience Days around the transaction date, including your spam folder. You can log into your Virgin Experience Days account (if you created one) to view order history and voucher details. For further help, you can contact their customer service via the contact form or live chat on their website, quoting the last four digits of your card and the transaction date/amount; they can usually look up the order and clarify what was purchased. If you still don’t recognize the transaction after speaking with them, contact your card issuer to dispute the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Virgin Experience Days.

  1. VIRGIN EXP* VIRGIN EXP 09/05 PURCHASE BOURNE END

Frequently Asked Questions

Why does my statement show “VIRGIN EXP* VIRGIN EXP BOURNE END”?

This descriptor indicates a purchase processed by Virgin Experience Days, whose registered office is in Bourne End, Buckinghamshire. It usually corresponds to an online order for an experience voucher, gift card, or an upgrade/extension to an existing voucher.

What did I likely buy from Virgin Experience Days for this amount?

Most charges correspond to specific experience vouchers (for example, a dining experience, spa day, or driving experience) typically ranging from about £20 to a few hundred pounds. Check your emails around the transaction date for an order confirmation or e-voucher that matches the amount on your statement.

How can I view or download my Virgin Experience Days order and voucher details?

Log into your account at virginexperiencedays.co.uk and go to the ‘My Account’ or ‘My Orders’ section to see recent purchases, voucher codes, and expiry dates. If you checked out as a guest, use the details from your confirmation email or contact customer support with your name, email address, and transaction information.

How do I cancel a Virgin Experience Days order or get a refund?

Virgin Experience Days generally offers a cooling-off period for unused vouchers, provided they are within a specified timeframe and not already booked or redeemed. To request a refund or exchange, visit their Help or Contact pages and submit a request with your order number and voucher code; eligibility depends on the product’s specific terms and conditions.

Can I extend or change my Virgin Experience Days voucher instead of getting a refund?

In many cases, you can extend the validity of your voucher or exchange it for a different experience, sometimes for an additional fee. This is done through the ‘My Voucher’ or ‘Redeem/Exchange’ section of their website, where you’ll enter your voucher code and follow the on-screen options.

Why do I see more than one Virgin Experience Days charge or a small pending amount?

Multiple charges can occur if you placed more than one order, part-paid for an upgrade when redeeming a voucher, or if an authorization attempt was retried. A small pending amount may be an authorization hold to verify your card, which should drop off automatically within a few days if no order was completed.

How can I contact Virgin Experience Days about an unrecognized charge?

Go to virginexperiencedays.co.uk and visit the Help or Contact section, where you’ll find a contact form, FAQs, and often live chat options. Provide the transaction date, amount, and the last four digits of your card so the support team can locate the order and clarify what was purchased.

Does Virgin Experience Days have any ongoing subscriptions that could cause recurring charges?

Virgin Experience Days primarily sells one-off experience vouchers and does not typically operate recurring subscriptions. If you see repeated charges, they are likely separate purchases or fees for extensions/changes to vouchers. If you suspect ongoing billing you didn’t authorize, contact their support team and your card issuer promptly.

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