VR Plus is a virtual reality (VR) gaming arcade located in Carlton, VIC, Australia, specializing in room-scale and multiplayer VR experiences for individuals, friends, and groups. They offer a curated library of VR games and immersive simulations ranging from cooperative adventure titles and competitive shooters to family‑friendly experiences suitable for parties and team‑building events. Sessions are typically booked by the hour, with options for single players, small groups, and private venue hire, and they also sell gift vouchers and special packages via their website at vrplus.com.au.
A VR Plus charge may appear on your bank or card statement when you book a VR session online, purchase a gift voucher, pay a deposit for a group event, or settle your balance in‑store. The description on your statement may include terms like “VR PLUS,” “VRPLUS CARLTON,” or “VRPLUS.COM.AU.” Some customers may see separate charges for add‑ons such as extended play time or party packages, and you might also notice pre‑authorisation holds when a card is used to secure a booking—these holds are usually released automatically by your bank if they are not converted into a completed transaction. If you booked for multiple people or split payments, the final amount can be higher than a single standard session price.
If you’re unsure about a VR Plus charge, start by checking your email for booking confirmations or receipts from vrplus.com.au around the date of the transaction, including any messages about gift vouchers or event bookings made on your behalf. You can also review your calendar for birthday parties, social outings, or corporate events that took place at their Carlton venue. For billing questions, refunds, or to clarify a specific charge, contact VR Plus directly through the contact form or details listed on their website, providing the last four digits of your card, the transaction date, and the exact amount. Many issues—such as duplicate bookings, no‑show policies, or confusion over deposits versus final payments—can be resolved by contacting their support and reviewing their booking and cancellation terms.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to VR Plus.
What types of charges might I see from VR Plus on my bank statement?
Charges from VR Plus usually relate to VR gaming session bookings, group or party packages, corporate/team‑building events, or gift voucher purchases made via vrplus.com.au or at their Carlton venue. You may see one‑off charges for a single visit, larger amounts for group bookings, or a deposit followed by a remaining balance charged closer to the event date. The statement descriptor often includes “VR PLUS,” “VRPLUS CARLTON,” or “VRPLUS.COM.AU.”
How much does a typical VR Plus session cost, and what amounts are common?
VR Plus typically charges per person and per time block, so your statement amount will depend on how long you played and how many people were in your booking. Common individual charges are often in the range of a standard hourly entertainment activity (for example, a single session for one or two players) and can increase when you add extra time, additional players, or premium experiences. Group and party packages will usually appear as higher single amounts reflecting multiple players and reserved time. For current pricing, check the ‘Pricing’ or ‘Bookings’ section on vrplus.com.au, as rates and promotions can change.
Why do I see a pending or temporary VR Plus charge on my card?
If you see a small or pending VR Plus charge, it may be a card pre‑authorisation used to secure your booking or verify your payment method when you book online. This hold is placed by your bank and is normally released automatically if the booking is cancelled within the allowed time or if the authorisation isn’t converted into a final charge. If a pending hold doesn’t drop off after a few business days, contact your bank and VR Plus with the transaction details for clarification.
How do I cancel or reschedule a VR Plus booking and avoid extra charges?
To cancel or change a booking, go to your confirmation email from VR Plus and follow the instructions or links provided for managing your reservation, or contact them using the details on vrplus.com.au. VR Plus typically has a cancellation and rescheduling window (for example, a minimum number of hours or days before your session) during which you may receive a refund or credit. Cancellations made outside the allowed timeframe, or no‑shows, may result in forfeiting part or all of your payment or deposit according to their policy.
How can I get a refund or dispute a charge from VR Plus?
Start by locating your booking confirmation or receipt and confirm who made the booking and for what date and time. If you still believe the charge is incorrect—such as being double‑charged, billed after a timely cancellation, or charged the wrong amount—contact VR Plus directly through the support or contact page on vrplus.com.au, including the transaction date, exact amount, and name on the booking. They can review your session history, attendance, and payment records and, if appropriate under their policies, issue a refund or credit. If you cannot resolve it with them, you may then speak with your bank about a transaction dispute.
Do VR Plus gift vouchers or deposits show up differently on my statement?
Gift voucher purchases from VR Plus are processed like regular card transactions and usually appear as a single charge under “VR PLUS” or “VRPLUS.COM.AU,” often in round amounts (e.g., enough to cover one or more sessions). Event deposits may appear as a smaller initial charge, with a second charge later when the remaining balance is paid in‑store or online. If you’re unsure whether your charge was for a voucher, deposit, or full payment, check your email for voucher codes or booking paperwork that breaks down the amounts.
How can I verify which booking or person a VR Plus charge belongs to?
Check the date and amount of the charge against any visit you, family members, or friends made to VR Plus around that time—especially birthdays, parties, or group outings. Search your email (and any shared family inboxes) for messages from vrplus.com.au that include booking confirmations, waiver forms, or receipts. If the charge might be linked to a booking made on your card for someone else, ask the organiser for a copy of their confirmation. If you still can’t identify it, contact VR Plus with the transaction details so they can look up the booking under your card and email address.
How do I contact VR Plus about a billing or booking question?
Visit vrplus.com.au and use the contact form or listed email address to send details about your enquiry, including your full name, booking date and time, and the last four digits of the card used. Some questions can also be handled by calling the phone number provided on their website during their posted business hours. Providing clear information about the amount, date, and any confirmation numbers will help them quickly locate your booking and resolve billing issues.