Water Corporation

Utilities90% confidence

Water Corporation is the principal water utility for Western Australia, providing water, wastewater, and drainage services to residential, commercial, and industrial customers across the state.

Leederville, Western Australia, Australia
watercorporation.com.au
Owned by Government of Western Australia

About Water Corporation

Water Corporation is the principal water utility for Western Australia and a government‑owned corporation headquartered in Leederville, WA. It plans, builds, and operates water, wastewater, and drainage services for homes, businesses, industry, and regional communities across most of the state. Customers are billed for scheme (mains) water use, service (supply) charges, wastewater services, and in some areas drainage or irrigation services, under prices approved by the State Government.

A “WATER CORPORATION” or similar description on your bank or card statement typically relates to a water, wastewater or drainage bill for a property in Western Australia, or a payment you’ve made through their website, direct debit, BPAY, Centrepay, or phone. Charges may appear as regular two‑monthly or quarterly bills, direct debit instalments on a payment plan, one‑off payments you’ve made online or via phone, or adjustments such as back‑billing, credits, or refunds. You might also see a charge when you set up a new account for a rental or newly purchased property, paid a bill for a family member, or cleared an overdue balance.

To verify the charge, log in to your online account at watercorporation.com.au or check your latest bill or email invoice for the exact amount and payment date. If you can’t match the transaction, review any properties you own or rent (including investment or holiday homes) and ask household members or your property manager if they’ve recently paid a Water Corporation account. For further assistance or to dispute or clarify a charge, you can contact Water Corporation’s customer service team on 13 13 85 (within Australia) or via the contact form and live chat options on their website; have your account number, service address, and payment details handy to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Water Corporation.

  1. Water Corporation Balcatta AU

Frequently Asked Questions

Why do I see a charge from WATER CORPORATION on my bank or card statement?

This charge is usually a payment for your water, wastewater, or drainage bill for a property serviced by Water Corporation in Western Australia. It may be a scheduled direct debit, a manual payment you made via their website, BPAY or phone, or a payment processed by your real‑estate or strata manager on your behalf. Check the transaction date and amount against your latest Water Corporation bill or online account to confirm.

How often does Water Corporation bill customers and why might I see regular recurring charges?

Most residential customers receive water and wastewater bills every two months, while some business and regional customers may be billed quarterly or on customised schedules. If you’ve set up direct debit or a payment arrangement, you’ll see recurring charges on or around your due dates or agreed instalment dates. These will continue until the account is closed or you change your payment settings.

What are typical amounts Water Corporation might charge and why can they vary?

Water Corporation bills generally include fixed service charges plus usage based on how much water you consume, so amounts can vary from bill to bill. Higher charges are common in hot months with increased outdoor use, in larger households, or at commercial properties. Additional items such as overdue amounts, interest, or trade waste or drainage charges (where applicable) can also change the total. To see a detailed breakdown of what you were charged for, review the ‘Charges this bill’ section of your latest statement or your online account.

How can I change, pause, or cancel a direct debit or payment arrangement with Water Corporation?

Log in to your My Water account at watercorporation.com.au, go to the ‘Bills & payments’ or ‘Direct debit/payment arrangements’ section, and follow the prompts to update, pause, or cancel your arrangement. You can also call customer service on 13 13 85 during business hours to make changes. Keep in mind that cancelling a direct debit doesn’t cancel the underlying account—you’ll still need to pay any outstanding or future bills by another method.

How do I request a refund or query a charge I think is incorrect?

If you believe you’ve been overcharged or have made a duplicate payment, contact Water Corporation on 13 13 85 or use the online enquiry form at watercorporation.com.au with details of the payment (date, amount, and last four digits of the card or your bank account). They can investigate bill accuracy, payment allocation, and eligibility for adjustments such as leak allowances or concessions. If a refund is due, it is usually processed back to the original payment method or credited to your water account, depending on your preference and account status.

Why do I see multiple Water Corporation payments or an extra charge in the same billing period?

Multiple transactions can occur if you made more than one manual payment (for example, BPAY plus card), if you’re paying off an overdue balance in instalments, or if you manage more than one property. An extra charge can also appear if your previous bill was estimated and has now been adjusted after an actual meter read, or if fees such as late payment interest have been applied. Check each property and all recent bills in your online account to see how payments have been allocated.

Who should I contact if I don’t recognise the Water Corporation charge or the property on the bill?

Start by logging in or creating an online account at watercorporation.com.au using your customer or account number, if you have a bill available. If you can’t identify the account or property, call Water Corporation on 13 13 85 so they can search by your name, address, or payment details and explain what the charge relates to. If the payment was made in error (for example, you paid the wrong BPAY reference), they can advise on reversing or reallocating the transaction.

Can Water Corporation place holds or pending transactions on my card?

When you pay by card through their online or phone payment system, your bank may initially show the transaction as ‘pending’ while it is authorised. This is not an additional fee; it is part of your actual bill payment and will usually settle within a few business days. If a pending Water Corporation payment appears to have cleared twice, contact your bank first to confirm the status, then contact Water Corporation with your receipt number if it still looks duplicated.

This merchant is in the Utilities category

Browse all

Related Merchants

Origin Energy
AGL Energy
Powershop
Power and Water Corporation
South East Water

Compare Water Corporation

vsOrigin EnergyvsAGL EnergyvsPowershop

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you