WaterNSW

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WaterNSW is a New South Wales government-owned statutory corporation responsible for managing bulk water supply, dams, rivers, and water infrastructure across New South Wales, Australia.

Parramatta, New South Wales, Australia
waternsw.com.au
Owned by Government of New South Wales

About WaterNSW

WaterNSW is a New South Wales government‑owned statutory corporation responsible for managing bulk water supply, major dams, rivers, and key water infrastructure across NSW, Australia. It operates and maintains many of the state’s water storages and delivery systems, provides water to town water utilities, irrigators, and industry, and manages water licensing, metering, and compliance in regulated river systems and some groundwater sources. WaterNSW also supplies information services such as real‑time river data and water accounting tools via its website at waternsw.com.au.

A WaterNSW charge may appear on your bank or card statement if you pay for water entitlements or usage, irrigation or rural water supply, metered water charges, water access licences, application or renewal fees, or other service fees related to water management in NSW. Customers may also see charges for account establishment, transfer or amendment of licences, hydrometric data services, or periodic invoices for ongoing bulk water supply to local councils, irrigators, and commercial users. Depending on your arrangements, these can be one‑off payments (for an application or approval), regular billing (e.g. quarterly or annual usage and licence fees), or card payments made online or over the phone. You might also see a pending authorization if you paid via card through their online payment portal before the transaction fully settles.

If you’re unsure why you’ve been charged by WaterNSW, start by checking recent invoices or notices sent by email or post, including any water access licence, metering, or usage statements. Log into the WaterNSW customer portal (via waternsw.com.au) or contact their customer service team with your account number, property details, licence number, or invoice reference so they can locate the transaction and explain the charge. Common issues—such as duplicate payments, incorrect meter reads, or charges for properties you’ve sold—are usually resolved by providing documentation (settlement papers, meter photos, or prior invoices). If needed, you can request an account review, corrected bill, or refund adjustment through their billing or licensing team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to WaterNSW.

  1. WATER NSW DUBBO AU

Frequently Asked Questions

Why did I receive a charge from WaterNSW on my bank or card statement?

WaterNSW charges typically relate to water access licences, water usage (bulk or rural supply), metering charges, or application and administrative fees. You may have paid an invoice online, over the phone, or via direct debit for services such as irrigation water, town water supply to councils, licence renewals, or transfer of a water entitlement. Check your most recent WaterNSW bill or email notice for the same amount and billing date to confirm the source of the charge.

What are the common amounts WaterNSW charges and how are they calculated?

WaterNSW bills often include fixed charges (e.g. water access licence or entitlement fees) plus variable charges based on metered water usage, typically invoiced quarterly or annually depending on your scheme. Amounts can range from modest administrative fees (for applications and account changes) to larger bills for high‑volume irrigation or industrial use. Your invoice itemises entitlement charges, usage rates per megalitre, and any additional service or account fees so you can see how the total was calculated.

I thought my water was billed by my local council. Why am I seeing a WaterNSW charge as well?

In many NSW areas, your local council or retail water utility bills you for household water and sewerage, while WaterNSW manages the bulk water supply behind the scenes. However, if you hold a water access licence, use irrigation water, draw from a regulated river or certain groundwater sources, or manage a rural property, you may be billed directly by WaterNSW for that usage or entitlement. Review any licences or rural water arrangements in your name, including properties or businesses you co‑own.

How do I cancel, transfer, or change a WaterNSW water access licence so I stop getting billed?

To stop ongoing licence‑related charges, you generally need to transfer, cancel, or amend your water access licence through the formal WaterNSW process. This often involves submitting an application form, proof of property transfer (if you’ve sold the land), and paying any applicable transfer or amendment fees. Visit waternsw.com.au and navigate to the Water Licensing section for forms and guides, or contact WaterNSW customer service to confirm what’s required for your specific licence type.

How can I request a refund or billing adjustment from WaterNSW if I think I’ve been overcharged?

If you believe a WaterNSW charge is incorrect—for example, due to an estimated meter read, a payment applied to the wrong account, or a bill for a property you no longer own—contact WaterNSW with your invoice number, payment receipt, and any supporting documents. They can review meter data, account history, and ownership records and, if an error is confirmed, issue a corrected invoice or process a refund or credit to your account. Refunds are typically returned to the original payment method or offset against future bills, depending on your preferences and the billing cycle.

Why do I see a pending or small authorization charge related to WaterNSW?

When paying a WaterNSW invoice online or over the phone by card, your bank may show a pending transaction or small temporary authorization hold before the final amount settles. This is a normal banking process used to verify your card details and confirm available funds. The pending entry or small hold should disappear automatically once the payment is fully processed, typically within a few business days.

How do I contact WaterNSW about a charge I don’t recognize?

Go to waternsw.com.au and use the Contact or Customer Service section to find phone numbers, email addresses, and online enquiry forms. Have your full name, contact details, any WaterNSW account or licence number, and the exact transaction amount and date from your bank statement ready so staff can quickly locate the charge. You can also reference any invoice or notice number if you have it, which speeds up identifying the transaction.

Where can I find my WaterNSW invoices and payment history to match a mystery charge?

If you’ve registered for online services, log in to the WaterNSW customer portal via waternsw.com.au to view recent invoices, statements, and payment history for your accounts. If you don’t have portal access, check your email (including spam folders) and postal mail for recent bills or notices from WaterNSW. Customer service can also email or post copies of past invoices if you provide sufficient identification and account details.

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